Product Documentation

Smart Tools overview

Smart Tools is a service in Citrix Cloud that includes Smart Check and Smart Scale. These features help you stay on top of the health of your on-premises XenApp and XenDesktop Site and control the costs associated with accommodating user demand for applications and desktops within your Site.

Smart Check provides the following benefits:

  • Discover issues before they impact users with regularly scheduled health checks.
  • Receive notifications about discovered issues, including how they impact your users and recommended fixes.
  • Learn about updates for your Site so you can plan for deploying them using your own processes.
  • Access a variety of Citrix-published troubleshooting and diagnostic tools in one place, including Citrix Insight Services.

To learn more about Smart Check, see Smart Check requirements.

Smart Scale provides the following benefits:

  • Ensure availability and control costs by powering servers on and off based on usage, load, and peak times.
  • Accommodate peaks in demand or end-user schedules with load-base or schedule-based scaling.

To learn more about Smart Scale, see Smart Scale overview

Get started with Smart Check

To start using Smart Check with your on-premises Site, check out the Getting Started with Smart Check guide.

The guide provides a step-by-step walkthrough of connecting your Site to Smart Tools and running checks so you can diagnose and repair any issues that are found.

Service level goal

The Smart Tools Service (the Service) is designed using industry best practices to achieve cloud scale and a high degree of service availability.

Citrix’s goal is to maintain at least 99.5% availability in any 30 calendar day period. Service interruptions and scheduled maintenance can be monitored on an ongoing basis at


The calculation of this Service Level Goal will not include loss of availability from the following causes:

  • Customer failure to follow configuration requirements for the service documented on
  • Any component not managed by Citrix including, but not limited to, customer controlled physical and virtual machines, customer installed and maintained operating systems and software, customer installed and controlled networking equipment or other hardware; customer defined and controlled security settings, group policies and other configuration policies; public cloud provider failures, Internet Service Provider failures or other external to Citrix’s control.
  • Service disruption due to reasons beyond Citrix’s control including natural disaster, war, acts of terrorism, or government action.

Smart Tools overview