Geographical Considerations
This article discusses the commercial regions that Citrix Cloud uses and the presence of Citrix Cloud commercial services within each region.
For more information about the geographical regions and service presence for Citrix’s public-sector and dedicated cloud platforms, see Other cloud platforms from Citrix in this article.
Choose a region
When your organization is onboarded to Citrix Cloud and you sign in for the first time, you are asked to choose one of the following regions:
- United States
- European Union
- Asia Pacific South
Pick a region that maps to where most of your users and resources are located.
Important notes:
- You can choose a region only once, when your organization is onboarded. You cannot change your region later.
- If you are located in one region and use a service in another region, any performance impacts are minimal. Citrix Cloud services are designed to be used on a global basis. For example, customers in the US that have users and connectors in Australia will see minimal impact from latency.
- If you aren’t in a region that Citrix Cloud supports, you can still use Citrix Cloud. Simply pick the region that is either closest to most of your users or that provides the best controls for protecting the integrity of your data.
Types of data stored in regions
Your region is where certain metadata is stored about your environment. For example:
- Citrix Cloud administrator details, including the name, user name, and password.
- Data resulting from traffic directed through your region by any connectors you install. For example, any authentication data using your domain controllers (whether managed on your premises or through your subscription with a public cloud vendor) stays in your region.
- Data used to map users to library offerings. For example, if you add Microsoft Office to your library as an offering for your users, and then add five users to that offering as subscribers, the data linking each user to that offering (such as user name and domain name) is stored in your region.
- Data about users for any services available in your region. For example, if you use Endpoint Management in your region, data such as name, address, and telephone number is stored in your region.
Service presence in each region
All services are globally available, regardless of the region you select for your organization. Also, your data might be processed on a global basis by Citrix affiliates or subprocessors as necessary to perform the services. Certain services have dedicated regional instances. However, some services have US-based instances only.
Where a service is not available in the region that you selected for your organization, certain information (such as authentication data) might be transferred between regions as needed.
Where a service is globally replicated, all data in that service is stored in all regions.
| Service | US | EU | Asia Pacific South | Notes |
|---|---|---|---|---|
| Citrix Cloud control plane | Yes | Yes | Yes | |
| Citrix Analytics for Security | Yes | Yes | Yes | |
| Citrix Analytics for Performance | Yes | Yes | Yes | |
| Citrix App Delivery and Security Service - Citrix Managed | Yes | Yes | Yes | |
| Application Delivery Management | Yes | Yes | Yes | See Low-touch onboarding of Citrix ADC instances using Application Delivery Management service connect in this article. |
| Citrix DaaS (formerly Virtual Apps and Desktops service) | Yes | Yes | Yes | Service uses the Citrix Cloud region. |
| Citrix DaaS Standard for Azure (formerly Virtual Apps and Desktops Standard for Azure) | Yes | Yes | Yes | Service uses the Citrix Cloud region. |
| Citrix DaaS Standard for Google Cloud (formerly Virtual Apps and Desktops Standard for Google Cloud) | Yes | No (Uses US region) | No (Uses US region) | |
| Citrix DaaS Premium for Google Cloud (formerly Virtual Apps and Desktops Premium for Google Cloud) | Yes | No (Uses US region) | No (Uses US region) | |
| Citrix Endpoint Management | Yes | Yes | Yes | Select from multiple locations across multiple regions. See Endpoint Management service locations in this article. |
| Remote Browser Isolation Service | Yes | Yes | Yes | Service uses the Citrix Cloud region. |
| SD-WAN Orchestrator | Yes | Yes | Yes | |
| Citrix Secure Internet Access Nodes/POP | Multiple WW nodes; traffic routed as needed to ensure the best experience | Multiple WW nodes; traffic routed as needed to ensure the best experience | Multiple WW nodes; traffic routed as needed to ensure the best experience | See Secure Internet Access service locations in this article. |
| Citrix Secure Private Access | Globally replicated | Globally replicated | Globally replicated | See Secure Private Access points of presence in this article. |
| Session Recording service | Yes | Yes | Yes | |
| Citrix ShareFile | Yes | Yes | No - Select from US or EU | Storage zone can be selected from multiple locations. See ShareFile locations and storage zones in this article. |
| Citrix Virtual Apps Essentials | Yes | Yes | Yes | Service uses the Citrix Cloud region. |
| Citrix Virtual Desktops Essentials | Yes | Yes | Yes | Service uses the Citrix Cloud region. |
| Web App Firewall | Yes | Yes | No (Uses US region) | |
| Workspace Environment Management; Citrix Optimization Pack | Yes | Yes | Yes | |
| Networking services | Yes | No (Uses US region) | No (Uses US region) | |
| License Usage Insights (CSPs only) | Globally replicated | Globally replicated | Globally replicated | |
| Citrix Gateway Access Nodes/POP | Multiple WW nodes; traffic routed as needed to ensure the best experience | Multiple WW nodes; traffic routed as needed to ensure the best experience | Multiple WW nodes; traffic routed as needed to ensure the best experience |
Note:
Certain regional Services may be delivered with entitlements to non-regional component Services set forth elsewhere in the table above, and may be used at the customer’s election.
Citrix Cloud Services use the customer’s designated region to store Customer Content and Logs, except with select Logs collected by Citrix sub-processors or for which non-regional storage is necessary for performance of the service, including for support or troubleshooting, monitoring performance, security, auditing, and to allow for cross-region authentication (such as when an EU-based support engineer needs to access a US-based environment). Customer Content and Logs may be accessed on a global basis as necessary to perform the services.
For more information about the data stored by individual services, refer to the Technical Security Overview for each service.
Low-touch onboarding of Citrix ADC instances using Application Delivery Management service connect
As a part of Application Delivery Management (ADM) service Connect-based low-touch onboarding of ADC instances:
- If you are an existing Citrix Cloud customer, the ADM service tenant is created in the same geographical region that you selected when you created your Citrix Cloud account.
- If you are not an existing Citrix Cloud customer, the address mentioned for that customer in the Citrix.com portal is referred. A placeholder ADM service tenant is created in the geographical region that corresponds to the region of this referred address. If you choose to onboard to Citrix Cloud in the future, a new ADM service tenant is created in the same region that you select when you create your Citrix Cloud account. Also, the data is migrated from the placeholder ADM service tenant to the new ADM service tenant.
ShareFile locations and storage zones
When setting up a ShareFile account in Citrix Cloud, you can select a region in the US or the EU. Your ShareFile region is separate from your Citrix Cloud home region. However, like the Citrix Cloud home region, you cannot change the ShareFile region after setting up your ShareFile account.
For ShareFile accounts created within Citrix Cloud, your default storage zone is initially in the US region.
For ShareFile Enterprise accounts created outside of Citrix Cloud, your storage zone is located in the region you select, either the US or EU. Linking to Citrix Cloud does not change your selection.
After your ShareFile account is set up, you can enable and disable storage zones around the world, as well as choose a new default zone. You can also specify a default specific to individual users or folders based on the storage zone that are turned on in the ShareFile management console. Choose from the following locations:
- Japan
- Singapore
- Australia
- European Union
- Canada
- United States - East
- United States - West
- United States - Northwest
- Brazil
Endpoint Management service locations
You can select one of the following Endpoint Management service locations from your home region:
- US East
- US West
- EU West
- SE Asia
- Sydney
Secure Internet Access service locations
Traffic is routed to the following Secure Internet Access service locations based on availability and end-user proximity to ensure the best experience.
North America
- Sterling, VA, USA
- Toronto, Canada
- Los Angeles, CA, USA
- Irvine, CA, USA
- Seattle, WA, USA
- Denver, CO, USA
- Charlotte, NC, USA
- Dallas, TX, USA
- Allen, TX, USA
- Miami, FL, USA
- Chicago, IL, USA
- New York, NY, USA
- Boston, MA, USA
- Vancouver, Canada
South America
- Queretaro, Mexico
- Sao Paulo, Brazil
- Buenos Aires, Argentina
- Bogota, Colombia
Asia-Pacific
- Perth, Australia
- Sydney, Australia
- Tokyo, Japan
- Singapore, Singapore
- Mumbai, India
- Delhi, India
Africa
Johannesburg, South Africa
Middle East
- Dubai, United Arab Emirates
- Istanbul, Turkey
Western Europe
- London, UK
- Manchester, UK
- Frankfurt, Germany
- Düsseldorf, Germany
- Mannheim, Germany
- Paris, France
Europe
- Helsinki, Finland
- Amsterdam, Netherlands
- Stockholm, Sweden
- Warsaw, Poland
- Madrid, Spain
- Sofia, Bulgaria
- Zurich, Switzerland
- Milan, Italy
Secure Private Access points of presence
For a list of the points of presence (PoPs) that Secure Private Access uses to ensure continuity and quality of service for customers, see What are all the Secure Private Access PoP locations? in the Secure Private Access service documentation.
Other cloud platforms from Citrix
In addition to Citrix Cloud, Citrix offers other clouds that are isolated and separate from Citrix Cloud.
Citrix Cloud Government
Citrix Cloud Government allows US government agencies and other public-sector customers in the US to use Citrix cloud services according to regulatory and compliance requirements. Citrix Cloud Government is a geographical boundary within which Citrix operates, stores, and replicates services and data for delivery of Citrix Cloud Government services. Citrix may use multiple public or private clouds located in one or more states within the US to provide services.
Citrix Cloud Government and offered services are available only in the US region.
For more information, see the Citrix Cloud Government product documentation.
Citrix Cloud Japan
Citrix Cloud Japan allows Japanese customers to use certain Citrix Cloud services in a dedicated Citrix-managed environment. Citrix Cloud Japan and offered services are available only in Japan.
For more information, see the Citrix Cloud Japan product documentation.
In this article
- Choose a region
- Types of data stored in regions
- Service presence in each region
- Low-touch onboarding of Citrix ADC instances using Application Delivery Management service connect
- ShareFile locations and storage zones
- Endpoint Management service locations
- Secure Internet Access service locations
- Secure Private Access points of presence
- Other cloud platforms from Citrix