- What's new in Smart Tools
- Known issues
- About Citrix Cloud and Citrix Smart Tools
- Technical Security Overview for Citrix Smart Tools
- Open source attribution
- System Requirements
- Get Started
- Smart Tools Agent
- About blueprints and the Blueprint Designer
- About blueprint steps
- About scripts
- Add a new script
- Use named parameters in scripts
- Reference attachments in scripts
- Create a blueprint
- Provision VMs for your blueprint with the Server step
- Use Amazon EC2 APIs in your blueprint with the EC2 Generic Step
- Add conditional actions to your blueprint with the Conditional step
- Add server volumes to your blueprint with the Mount Volume step
- Register or unregister DNS subdomains
- Chain blueprint step outputs and inputs
- Create references to scripts and blueprints
- View and modify blueprints and scripts
- Publish a blueprint
- Clone a blueprint
- Share a blueprint or script
- About Smart Check
- About health checks
- Add a Site to Smart Check
- Discover a Site in Smart Check
- Perform health checks for your XenApp and XenDesktop Site
- Use custom checks and alerts with Smart Check
- View reports from health checks
- Manage Smart Check alerts and notifications
- Upload Site diagnostics to Citrix Technical Support
- View or modify a Site in Smart Check
- JSON format objects reference
- Smart Scale
- Smart Migrate
- Resource Locations
- Prepare Windows Server VM templates for deploying blueprints
- About the Checks and Blueprints catalog and Library
- About deployment profiles
- About the Pre-deployment Checklist
- Deploy a blueprint using existing machines
- Deploy a blueprint to a Citrix XenServer resource location
- Set static IP addresses for XenServer VM templates
- Deploy a blueprint to a Citrix CloudPlatform resource location
- Deploy a blueprint to a VMware vSphere resource location
- Set a static IP address for OVA files using VMware vSphere
- Deploy a blueprint to a Microsoft Hyper-V Server resource location
- Hyper-V VM prerequisite configurations
- Deploy a blueprint to Microsoft Azure Classic resource location
- Deploy a blueprint to an Amazon Web Services resource location
- Preparing Windows-based custom AMIs for Smart Tools
- Rerun a blueprint step during a deployment error
- Pause or cancel a deployment
- Deploy a script
Deploy Citrix Solutions Blueprints
- Deploy Citrix Solutions blueprints using existing machines
- Create a XenApp and XenDesktop production deployment on Microsoft Azure Classic
- Create a XenApp and XenDesktop production deployment on AWS
- Create a XenApp and XenDesktop production deployment with Provisioning Services on Citrix XenServer and VMware vSphere
- Deploy the Simple XenApp and XenDesktop Proof of Concept blueprint on Microsoft Azure Classic
- Deploy the Simple XenApp and XenDesktop Proof of Concept blueprint to AWS
- Deploy the XenApp and XenDesktop Proof of Concept blueprint on Citrix XenServer
- Deploy the XenApp and XenDesktop Proof of Concept blueprint on Microsoft Azure Classic
- Deploy the XenApp and XenDesktop Proof of Concept blueprint with NetScaler to AWS
- Deploy XenApp with the Secure Browser Service
- Deploy the XenMobile Enterprise or Advanced Edition blueprint
- Deploy the XenMobile MDM Edition blueprint
Deploy Resource Locations for Citrix Cloud
- Deploy the XenApp and XenDesktop Resource Location Setup blueprint on Citrix XenServer
- Deploy the XenApp and XenDesktop Resource Location Setup blueprint on Microsoft Azure Classic
- Deploy the XenApp and XenDesktop Resource Location Setup blueprint on AWS
- Deploy the XenApp and XenDesktop Resource Location Setup blueprint with an existing domain on AWS
- Manage Deployments
- Accounts and users
- REST API
- Troubleshoot agent connectivity issues
- Troubleshoot agent download and installation issues
- Troubleshoot blueprint creation issues
- Troubleshoot blueprint deployment issues
- Troubleshoot Site onboarding issues
- Troubleshoot removing Sites from Smart Tools
- Troubleshoot Smart Scale events
- Troubleshoot XenApp 6.x farm migration issues
Manage Smart Check alerts and notifications
After Smart Check runs checks on your XenApp and XenDesktop Site, Smart Check displays the results as a report on your Site’s Health Alerts page.
The Health Alerts page displays the following information:
- The number of Errors, Warnings, and Notifications from the most recent health checks.
- The number of health checks that were completed and when they were performed. You can expand this notification to view more details such as which checks were run, completion status, and the time of the next scheduled run.
- A visual representation of the Delivery Controllers, Delivery Groups, and Machine Catalogs in your Site and the number of items found for each component. Click a component’s icon to view more details about the issues or notifications for that component.
Note: The visual representation of your Site includes only the components that Smart Check can analyze. To analyze other components such as License Servers or StoreFront, you can find these health checks in the Checks and Blueprints catalog and add them to Smart Check. For Sites discovered through Call Home or Citrix Scout, Smart Check displays issues and notifications only for the Delivery Controllers and Machine Catalogs in the Site. Delivery Groups are not included.
To view your Site’s health alerts
- From the menu bar, click Smart Check.
- On the XenApp and XenDesktop Sites page, locate the site you want to view and click View. The Health Alerts page appears.
Alerts indicate that Smart Check has found items of note in your Site after running checks. Smart Check displays alerts using the following categories:
- Errors: Issues that indicate a problem in your Site. Errors are displayed in red.
- Warnings: Issues that can potentially affect your Site’s availability to users or optimal functioning. Warnings are displayed in orange.
- Notifications: Information about available hotfixes, product updates, or other information that might be helpful in keeping your Site healthy. Notifications are displayed in blue.
Alerts are displayed on the Health Alerts page by component. To view the alerts for a component, click the component’s icon on the Health Alerts page and then click the component’s machine name to expand the list. When you select an alert, Smart Check displays the alert description, fix recommendations, and links to applicable Citrix Knowledge Center articles.
Hiding alerts allows you to manage what Smart Check displays at any given time. If you want to defer addressing an issue or notification, you can hide the alert so Smart Check won’t remind you of it each time checks are run.
When you hide an alert, Smart Check removes it from view for all affected components in your Site. Also, all users in your Smart Tools account can no longer see the alert. Hidden alerts are not deleted, but they are subtracted from the total number that Smart Check displays on the Health Alerts page. Hidden alerts are not included in Smart Check’s email notifications.
To hide alerts, select an alert and then click Hide Alert. To view the hidden alerts for each component in your Site, click the Site Options menu button and then select Show Hidden Alerts.
In the alerts list for each component, Smart Check displays hidden alerts as dimmed, shaded entries. To stop displaying hidden alerts, click Site Options > Don’t Show Hidden Alerts.
Restoring a hidden alert displays all occurrences of the alert as normal entries in the alerts list. Restored alerts are also added to the total number of errors and warnings. Restored alerts are also included in Smart Check’s email notifications.
To restore a hidden alert
- Click the Site Options menu button and select Show Hidden Alerts.
- Select the alert and click Restore Alert. Smart Check refreshes the alerts list and displays the restored alert as a normal, undimmed entry for each affected component.
By default, Smart Tools sends you a daily email notification after the last scheduled health check of the day finishes running. You can disable these notifications at any time.
To disable Smart Check notifications
- From the menu bar, click Resources & Settings, then click My Profile.
- For Smart Check issues summary, click the green toggle button. The button changes to gray and displays “Disabled.”
To disable all Smart Tools notifications, including Smart Check, clear the Send me notifications check box.