Fixed issues

Last published : Oct 15, 2026
The following issues have been fixed since Citrix Virtual Apps and Desktops™ 7 2203 LTSR (initial release):
Related information
Cumulative Update 1 (CU1)

Citrix Director

  • After uninstalling a VDA, the namespaces for Citrix Windows Management Instrumentation (WMI) might remain.
  • Active session counts in Citrix Studio and Citrix Director might not match.

Citrix Policy

  • VDAs might not register with the Delivery Controller™ and remain unregistered.
  • Tags or Delivery Groups that are used to assign policies in Citrix Studio can’t be enumerated beyond the limit of 250.

Citrix Studio

  • Operations involving machine catalogs in Citrix Studio, such as accessing, creating, removing, or enumerating catalogs might be slow. This issue occurs if a Nutanix hypervisor is used to host the connection.

Delivery Controller

  • Upgrading Citrix Virtual Apps and Desktops to version 1912 LTSR might not update the Citrix.AzureRmPlugin.dll.config configuration file and the connection to Microsoft Azure Resource Manager might fail.
  • While updating a Machine Creation Services™ catalog, if you select the virtual machine and then the relevant snapshot, this error message might appear:
    An unexpected error occurred. Contact Citrix Technical Support.
  • Attempts to power on a machine might fail after the connection to System Center Virtual Machine Manager (SCVMM) is restored.
  • When you use a static IP address to create a VDA version 2203 LTSR machine from a master image, Machine Creation Services (MCS) might not enable DHCP during image preparation.

VDA for single-session OS

Keyboard

  • The keyboard shortcut Ctrl+Break might not work in sessions opened using Citrix Workspace™ app for Linux.

Session/Connection

  • When you plug in or unplug a monitor, the seamless window might be positioned incorrectly.
  • Sharing certain third-party apps using the screen-sharing feature in Microsoft Teams might fail.
  • When you attempt to resize the window of a shared app in Microsoft Teams, the red border indicating that the app is shared might not match with the actual size of the app.
  • When you run Connection Quality Indicator on VDA version 2112, incorrect Round Trip Time (RTT) and latency values might be reported.
    This fix allows you to use the legacy NetScaler® L7 latency measurement when the HDX Adaptive Scaling feature is disabled. The NetScaler L7 latency and VDA HDX Adaptive Scaling features can’t be enabled simultaneously.
    For the functionality in the fix to take effect, you must disable the HDX™ Adaptive Scaling feature in the VDA registry as follows:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\Wds\icawd
    Name: AdaptiveScalingEnabled
    Type: DWORD
    Value: 0
  • Resizing a Desktop Viewer window with the Graphics status indicator policy enabled might fail and a gray screen might appear momentarily. The gray screen might sometimes persist until you reboot the VDA.
  • Sharing certain published apps using the screen-sharing feature in Microsoft Teams might fail.
  • Citrix HDX HTML5 Video Redirection Service (WebSocketService.exe) might cause a session leak while using Citrix HDX optimized Microsoft Teams.
  • VDA upgrades might fail when Citrix WEM Agent is installed on a VDA machine without configuration information.
  • Single-session VDA upgrades to 2203 Cumulative Update 1 can fail and the following error message appears:
    IcaConfigConsole.exe failed with error code -4
    As a workaround, create the following registry key on the target machine before the upgrade:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI
    For more information, see Knowledge Center article CTX463588.
    Note: This issue was addressed in Cumulative Update 1100 - the respin of Cumulative Update 1.

System Exceptions

  • The wfshell.exe process might exit unexpectedly, causing new application launches from published applications to fail.
  • An error in CTXCDF might cause Windows Management Instrumentation Provider Service (WMIPRVSE.exe) to stop and generate Event ID 5612 in the event log.
  • The WebSocketService.exe process might exit unexpectedly causing Microsoft Teams calls to fail with the following error message:
    Still connecting to remote devices. Calling isn’t available yet.
  • The PicaVcHost.exe process might experience an access violation and exit unexpectedly.

User Experience

  • A left-handed mouse with the primary button set to Left on the user device and the VDA might not work as expected.

User Interface

  • Providing screen control to another user while using the Screen Share feature might cause an incorrect Chinese translation prompt, <xxx> wants to view your desktop to appear instead of <xxx> wants to control your desktop.

VDA for multi-session OS

Session/Connection

  • The following HDX published application issues are addressed:
    • Microsoft Office password prompt might not appear.
    • Devices such as Printers & Scanners might not appear in the Settings menu.
    • Newly created folders might not show up in the File Explorer application.
    • Open Settings in the File Explorer menu does not work.
    • In applications such as Microsoft Word or Microsoft Excel, when you rename, create, or delete a folder using the Save or Open option, the window does not refresh automatically. However, you can refresh the window manually.
    • During the launch of a Universal Windows Platform (UWP) app, the app appears on the screen 8-13 seconds after the session completion progress bar of Citrix Workspace app disappears. As a result, users might attempt to do multiple launches.
    • In an HDX seamless session on Windows 11 version 22H2, the print window might be displayed partially if a Print dialog box is open.
    • The search bar of File Explorer does not work.
    • Universal Windows Platform (UWP) apps can’t be launched successfully if a non-UWP app has been launched before.
    • When applications from Microsoft Office 365 build 16.0.7967 and later are published as applications from a Windows Server 2019 host, Office license activation fails.
    To enable the fix, do the following steps:
    • Add the following registry details:
      HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Citrix Virtual Desktop Agent
      Name: Shellbridge
      Type: REG_DWORD
      Value: 1
    • Make sure that the following OS update is installed:
      Windows 11: KB5014019
      Windows Server 2022: KB5014021
      Windows 10: KB5014023
      Windows Server 2019: KB5014022
  • The TermService permission on the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Ica\Session might not be restored during the installation of a VDA on Citrix Virtual Apps and Desktops 1912 CU resulting in sessions failures.
  • When you run Connection Quality Indicator on VDA version 2112, incorrect Round Trip Time (RTT) and latency values might be reported.
    This fix allows you to use the legacy NetScaler L7 latency measurement when the HDX Adaptive Scaling feature is disabled. The NetScaler L7 latency and VDA HDX Adaptive Scaling features can’t be enabled simultaneously.
    For the functionality in the fix to take effect, you must disable the HDX Adaptive Scaling feature in the VDA registry as follows:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\Wds\icawd
    Name: AdaptiveScalingEnabled
    Type: DWORD
    Value: 0
  • The Applies to the following VDA versions policy listed under Client printer names shows only Virtual Delivery Agent 5.6 Feature Pack 1 as an available version.
  • Attempts to reconnect to a session might fail and the session might disappear from Citrix Director. A new session is launched instead of reconnecting to the existing session. To enable the fix, set the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Ica\GroupPolicy
    Name: EnforceUserPolicyEvaluationSuccess
    Type: REG_DWORD
    Value: 0
  • VDA upgrades might fail when Citrix WEM Agent is installed on a VDA machine without configuration information.

System Exceptions

  • The wfshell.exe process might exit unexpectedly, causing new application launches from published applications to fail.
  • An error in CTXCDF might cause Windows Management Instrumentation Provider Service (WMIPRVSE.exe) to stop and generate Event ID 5612 in the event log.
  • The wfshell.exe process might exit unexpectedly when the virtual channel disconnects.
  • File Explorer might exit unexpectedly when you close the Open Settings window.
  • The Terminal Service might exit intermittently on the VDA for multi-session OS. The Event ID 7011 is logged in the System event log with the following message:
    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TermService service.

User Experience

  • A left-handed mouse with the primary button set to Left on the user device and the VDA might not work as expected.

User Interface

  • Dragging and dropping files between the Citrix session and the local endpoint might fail even if the Drag and Drop policy is enabled. A CtxDnDSourceProxy pop-up error appears.

Virtual Desktop Components – Other

  • Attempts to launch App-V applications might fail on non-persistent machines if the App-V cache is redirected to the persistent drive.

Citrix Provisioning™

For information about the fixed issues, see the Fixed issues article in its own document.

Linux VDA

For information about the fixed issues, see the Fixed issues article in its own document.

Profile Management

For information about the fixed issues, see the Fixed issues article in its own document.

Session Recording

For information about the fixed issues, see the Fixed issues article in its own document.

StoreFront™

For information about the fixed issues, see the Fixed issues article in its own document.