Adaptive Authentication service
Upgrade and maintenance of Adaptive Authentication instances
All upgrades and maintenance of Adaptive Authentication instances are managed by the Citrix Cloud team. It is recommended that you do not upgrade or downgrade the Adaptive Authentication instances to random RTM builds. You can schedule upgrades according to your customer traffic. For more information, see Schedule upgrade of your Adaptive Authentication instances. The Citrix Cloud team then upgrades your instances accordingly.
Important:
- The Citrix Cloud team periodically checks the communication to the instances. If there is a disconnect, the Adaptive Authentication support team might reach out to you to regain management of instances. If the instance management issue is not fixed, the Adaptive Authentication team cannot manage the upgrades. This might result in you running a vulnerable version.
- It is recommended that you enable email notifications to receive emails about entitlement expiry and disk space usage details. For details, see Notifications.
- Because Adaptive Authentication instance upgrades are managed by Citrix, customers must ensure that there is enough space (a minimum of 7 GB) in the VAR directory for the upgrade. For details on how to free the space on the VAR directory, see How to free space on the VAR directory.
- Do not change the high availability status from ENABLED to STAY PRIMARY or STAY SECONDARY. The high availability status must be ENABLED for Adaptive Authentication.
- Do not change the password for the user (authadmin) on the Adaptive Authentication instances. The Adaptive Authentication team cannot manage the upgrades if the password is changed.
Upgrade and maintenance of Adaptive Authentication instances
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