Add administrators to a Citrix Cloud Japan account

Administrators are managed from the Citrix Cloud Japan console. If you want to be added as an administrator to an existing Citrix Cloud Japan account, you must be invited by an existing administrator of the account.

By default, new administrators have Full Access permissions to all functions in the Citrix Cloud Japan account. See Configure administrator permissions in this article to learn how to delegate account administration.

Invite new administrators

  1. After signing in to Citrix Cloud Japan, select Identity and Access Management from the menu.
  2. On the Identity and Access Management page, click Administrators. The console shows all the current administrators in the account.
  3. To select administrators using the default identity provider:
    1. From the Add administrators from… menu, select Citrix Identity.
    2. Enter the email address of the person you want to invite.
  4. To select administrators using Azure Active Directory:
    1. From the Add administrators from… menu, select Azure AD.
    2. Click Sign In and provide your credentials for your Azure AD instance.
    3. Type the user name of the person you want to invite. The email address associated with the user name appears.
  5. Click Invite. Citrix Cloud Japan sends an invitation to the email address you specified and adds the administrator to the list with the status Invite Sent. The email is sent from cloud@citrix.com and explains how to access the account.

When the administrator receives the email, they click the Sign In link to accept the invitation. Also, a browser window opens, displaying a page where they can create their password.

If the administrator already has an account, Citrix Cloud Japan prompts them to use their existing password and sign in. After accepting the invitation, the administrator receives a welcome email and the Administrators tab shows the administrator as “Active” in the console.

Configure administrator permissions

When you add administrators to your Citrix Cloud Japan account, you might need to assign different levels of access to them, such as:

  • Help desk access for Virtual Apps and Desktops service
  • Access to manage one or more specific cloud services
  • Access to manage specific Citrix Cloud Japan functions such as Library or resource locations

With delegated administration in Citrix Cloud Japan, you can configure the access permissions all of your administrators need in accordance with their role in your organization.

To define access permissions

Only Citrix administrators with Full access can define access permissions for other administrators.

  1. Sign in to Citrix Cloud Japan at https://citrixcloud.jp.
  2. Click the menu button in the top-left corner of the page and select Identity and Access Management.
  3. Click the Administrators tab.
  4. Locate the administrator you want to manage, click the ellipsis button, and select Edit access.
  5. Select Custom access.
  6. Select or clear each permission as needed.
  7. Click Save.

Change your device for multifactor authentication

If you lose your enrolled device, want to use a different device with Citrix Cloud Japan, or reset your authenticator app, you can re-enroll in Citrix Cloud Japan multifactor authentication.

Notes

  • Changing your device deletes the current device enrollment and generates a new authenticator app key.
  • If you are re-enrolling with the same authenticator app from your original enrollment, delete the Citrix Cloud Japan entry from your authenticator app before you re-enroll. The codes displayed in this entry will no longer work after you complete re-enrollment. If you don’t delete this entry before or after re-enrollment, your authenticator app displays two Citrix Cloud Japan entries with differing codes which can cause confusion when signing in to Citrix Cloud Japan.
  • If you are re-enrolling with a new device and don’t have an authenticator app, download and install one from your device’s app store. For a smoother experience, Citrix recommends installing an authenticator app before you re-enroll your device.
  1. Sign in to Citrix Cloud Japan and enter the code from your authenticator app. Verification form with Don't have your authenticator app highlighted

    If you don’t have your authenticator app, click Don’t have your authenticator app? and select a recovery method to help you sign in. Depending on the recovery method selected, enter the recovery code you received or an unused backup code and select Verify.

  2. If you are an administrator for multiple customer organizations, select any customer organization.
  3. From the top-right menu, select My Profile.

    My Profile menu link

  4. In Authenticator app, select Change device. Login security section with Change device highlighted
  5. When prompted to confirm changing your device, select Yes, change device.
  6. Verify your identity by entering a verification code from your authenticator app. If you don’t have an authenticator app, select Don’t have your authenticator app? and select a recovery method. Depending on the recovery method you select, enter the verification code or recovery code you receive or an unused backup code. Select Verify.
  7. If you are using the device you originally enrolled and your original authenticator app, delete the existing Citrix Cloud Japan entry from your authenticator app.
  8. If you are enrolling a new device and don’t have an authenticator app, download one from your device’s app store.
  9. From your authenticator app, scan the QR code with your device or enter the key manually.
  10. Enter the 6-digit verification code from your authenticator app and select Verify code.

Manage your verification methods

Important:

To ensure your Citrix Cloud Japan account remains secure, keep your verification methods up-to-date with accurate information. If you lose access to your authenticator app, these verification methods are the only way you can recover access to your account.

Verification Methods section in My Profile console

Generate new backup codes

If you lose or need to generate more one-time use backup codes, you can generate a new set of backup codes at any time. After you generate new backup codes, be sure to store them in a safe place.

  1. Sign in to Citrix Cloud Japan and enter the code from your authenticator app.
  2. If you are an administrator for multiple customer organizations, select any customer organization.
  3. From the top-right menu, select My Profile.
  4. Under Verification methods, in Backup codes, select Replace backup codes.
  5. Verify your identity by entering a verification code from your authenticator app.
  6. When prompted to replace your backup codes, select Yes, replace. Citrix Cloud Japan generates and displays a new set of backup codes.
  7. Select Download codes to download your new codes as a text file. Then, select I’ve saved these codes and select Close.

Change your recovery phone number

  1. Sign in to Citrix Cloud Japan and enter the code from your authenticator app.
  2. If you are an administrator for multiple customer organizations, select the customer organization from which you originally enrolled in multifactor authentication.
  3. From the top-right menu, select My Profile.
  4. Under Verification methods, in Recovery phone, select Change recovery phone.
  5. Enter the new phone number you want to use and then select Save.
Add administrators to a Citrix Cloud Japan account