Monitor licenses and usage for on-premises deployments

The licensed deployments experience in Citrix Cloud consists of the following functions:

  • Product registration: Register your existing Citrix License Servers with Citrix Cloud to get additional usage insights and reporting about your deployments. For more information about registering your License Servers, see Register on-premises products with Citrix Cloud.
  • License Server status: View the status of your Citrix License Servers to understand which ones are successfully reporting usage and when they last reported usage to Citrix Cloud.
  • Usage insights: View how many licenses are installed and in use across your Citrix License Servers and gain insight into historic license usage trends.

To view Citrix License Server usage insights, select Licensing from the console menu and then select Licensed Deployments.

Licensing menu

Prerequisites

To use Citrix License Server usage insights, ensure you have the following items:

  • A Citrix License Server version 11.15.0.0 or later
  • A Citrix Cloud account
  • Network access from the Citrix License Server to Citrix Cloud

Supported products

Citrix License Server usage insights are available for all Virtual Apps and Desktops editions under the Concurrent and User/Device licensing models.

View on-premises product license usage

Citrix License Server usage insights provides visibility into license usage across your entire Citrix estate. After you enable usage insights for your license servers and register them with Citrix Cloud, you can access usage reporting that helps you:

  • Understand how many license servers are deployed and registered, and if they are reporting usage information to Citrix Cloud.
  • Get visibility into Concurrent and User/Device license usage for Virtual Apps and Desktops.
  • Gain insight into aggregate Concurrent and User/Device license usage across multiple deployments.
  • Understand historic license usage and monthly license usage trends.
  • View the last login time for specific users.
  • Compare the number of licenses installed relative to licenses in use across Citrix License Servers.
  • Monitor license overdraft.
  • View breakdowns of Concurrent and User/Device license usage.

For more information about registering your license servers, see Register on-premises products with Citrix Cloud.

View license server status

The license server status view shows each of the license servers reporting usage to Citrix Cloud.

License Servers tab in Licensing console

License servers display the “Reporting” status if they have successfully uploaded usage to Citrix Cloud in the last three days. License servers display the “Not Reporting” status if they previously reported usage in the last 30 days but not reported in the last three days. License servers that haven’t reported usage in the last 30 days are removed from the list.

Impact of license server status on license usage views

The reporting status and Last Reported date of a license server dictates whether or not the usage from a particular license server is included in the usage insights views and reports.

  • Current licenses installed and in-use are based exclusively on data from reporting license servers. If a license server is listed as ”Not Reporting,” installed and in-use licenses from that license server are not reflected in the usage insights experience.
  • The Last Reported date for each license server determines how up-to-date the license usage information is in the usage insights experience. The license usage reports shown are only as current as the Last Reported time for each license server.
  • Citrix License Servers configured for usage insights and registered with Citrix Cloud update usage once per day. If needed, you can force an update from the Citrix License Manager management console on the license server.

License Usage

The Usage tab provides a consolidated view of license usage across your Citrix deployments. Licensing information from each reporting license server is combined into a single view. This view makes it easy to see your complete licensing picture across many different deployments and license servers.

Usage tab in Licensing console

License usage is organized and aggregated across multiple license servers based on product edition and licensing model. A license usage summary card is displayed for each unique license edition found across all reporting license servers. A summary card is displayed for each product edition detected.

Peak license usage for the Concurrent licensing model

The reporting experience for Concurrent licenses is organized around the following data points:

  • Installed licenses: The number of licenses installed on each license server.
  • Peak licenses in-use: The maximum number of licenses that were used in a specific time frame.

In calculating peak licenses in-use, Citrix Cloud retrieves the the maximum number of licenses used in the following time periods:

  • Last 7 days: The maximum number of licenses used at one time during the last seven days.
  • This Month: The maximum number of licenses used at one time in the current calendar month.
  • All Time: The maximum number of licenses used at one time since the license server was registered with Citrix Cloud.

Important:

The data for these time periods might not match the number of licenses in use on the license server. The license server reports only the number of licenses in use at any given time. Citrix Cloud receives these individual data points and calculates the peak for these time periods.

Considerations for interpreting license usage

Citrix licensing supports many usage scenarios and includes detailed information. Keep the following considerations in mind when monitoring usage:

  • Usage information is based on licenses installed on each of the reporting license servers. If a license server is running out of available licenses, you can allocate and place additional licenses on the license server to increase the number of available licenses.
  • The information available in the Citrix License Server usage insights view includes only the information collected and reported by registered and actively reporting Citrix License Servers. The licensed deployments experience does not represent and may not match the total number of licenses you actually own or purchased.
  • The percentage of licenses available is computed based on the number of licenses in use relative to the licenses installed on reporting license servers.

Monitor licenses and usage for on-premises deployments