Diagnostic logs
The Secure Private Access service dashboard displays the diagnostics and usage data of the SaaS, Web, TCP, and UDP apps. Use the Diagnostics Logs chart to view the logs related to authentication, application launch, app enumeration, and also logs related to device posture. You can click the See more link to view the details of the logs. The details are presented in a tabular format. You can view the logs for the pre-set time or for a custom timeline. You can add columns to the chart by clicking the + sign depending on what information you want to see in the dashboard. You can export the user logs into CSV format.
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You can use the filters (STATUS, CATEGORY, APP TYPE) to search for logs related to authentication, app launch and app enumeration. You can also use the categories in the search field along with search operators in the Diagnostic logs page to further refine your search results. For details on search operators, see Search operators.
For example, in the search field, you can click category
Transaction IDand operator equal to (=), and then enter the transaction ID. For example,Transaction-ID =77cdfd46-26b4-142d-9678-002248d60417to search all logs related to a particular app access request. To view the list of available columns that can be added to the dashboard, click the + sign. You can add or remove columns as required. -
Device posture logs: You can refine your search based on the policy results (Compliant, Non-compliant, and login Denied). For details on device posture, see Device Posture.
Note:
- Every failure event within the Secure Private Access diagnostic logs dashboard has an associated info code. For details, see Info code.
- Transaction ID correlates all Secure Private Access logs for an access request. For details, see Transaction ID.
Note:
- By default, the Diagnostic Logs page displays the current week’s data and only the recent 10000 records. Use the custom date search and filters to refine your search results further.