Citrix maintains all Workspace Environment Management (WEM) service components in your deployment except WEM service agents.

You can upgrade WEM service agents to a newer version without losing any of their existing configurations. This is called an in-place upgrade. You can roll out WEM service agents incrementally; for example, when upgrading.

When new versions of the WEM service agent are released, you are notified in the Citrix Cloud console.


Before upgrading a WEM service agent, ensure that no users are logged on. Doing so ensures that files on agent host machines can be changed during the upgrade process.

Upgrade the agent

  1. Download the latest WEM service agent package from the WEM service Downloads tab.
  2. Deploy the new WEM service agent on each target machine as described in Install and configure.