Troubleshoot Login Time Issues Using Citrix WEM Tool Hub and WEM
This article serves as a guide for the Windows system administrators in troubleshooting login time issues using the WEM Tool Hub. When you experience long login times, Citrix WEM Tool Hub provides a structured approach to efficiently diagnose and resolve the problems.
Prerequisites
The prerequisites are as follows:
- Access to Citrix WEM Tool Hub
- Administrator privileges on the target Windows machine
Initial Analysis
When you experience long login times, perform your analysis using Citrix WEM Tool Hub by completing the following steps.
- Launch Citrix WEM Tool Hub with administrator privileges.
- Select Windows Logon Analysis on the home page.
- Select Get Latest, choose an appropriate time (ensure the selected time covers the login period) and click Get Reports.
- Wait for a while for the new report to be generated.
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Click the newly generated report to view detailed information. Use the charts or tables to identify which steps in the login process took longer durations.
Enable Log Collection
This is an optional step. If the initial analysis doesn’t pinpoint the stages causing long login times, enable detailed log collection by completing the following steps.
- Select Enable Log Collection on the main page of the Logon Duration Analysis tool.
- Log off (ensure to perform a complete logoff and not disconnect) and then re-login.
- Perform the Logon Duration Analysis again by following the steps in the Initial Analysis section to check the new reports and logs.
Enable Debug Mode for Analysis
If the preceding sections do not provide enough insights, select Enable debug mode for further analysis.
- Log off (ensure you perform a complete logoff, not disconnect) and then re-login.
- Enable debug mode from the three-dot menu at the top-right corner of Citrix WEM Tool Hub’s main page.
- Perform the Logon Duration Analysis again by following the steps in the Initial Analysis section to check the new reports and logs.
- After the analysis is complete, you can select the Open File Location menu to see a
.CSV
file. This file contains all Windows event logs generated during the logon process. You can search these event logs to identify any events with abnormal timings.
Use Process Monitor Trace (Advanced Analysis)
If enabling the log collection and debug mode still doesn’t trace the issue, use Process Monitor to trace the login process by completing the following steps.
- Select Configure Process Monitor on the right corner of the Logon Duration Analysis main page to enter the Process Monitor configuration.
- If Process Monitor is not installed, download and configure its path in the Citrix WEM Tool Hub.
- Choose to begin the Process Monitor directly or use Boot Logging based on the scenario.
- For multi-session, multi-user scenarios: Start with another user.
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For single session or single user scenarios: Use Boot Logging, allowing Citrix WEM Tool Hub to automatically collect process traces during login.
Note:
Don’t leave the boot logging there for a long time after the machine startup, or it may take up much of your disk space.
- Logoff (Ensure you perform a full logoff, not disconnect) and then re-login, or reboot the machine (if using the boot logging way).
- Check that the Debug mode is turned on from the three-dot menu at the top-right corner of Citrix WEM Tool Hub’s main page.
- After trace collection is complete, repeat the steps under Initial Analysis.
- In the report’s detail view, click the Process Monitor Logs link at the top-right corner to open the Process Monitor logs. From these logs, identify which processes are consuming significant time, CPU, memory, and so on.
Identify and Resolve Issues
Based on the data and reports collected, diagnose and resolve identified issues.
- Identify which metrics account for a higher proportion of the total login time in the report.
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Resolve issues based on tips and recommendations:
- For example, configure and use Citrix Profile Management to address issues with long user profile load times.
- Use the Group Policy Migration Tool in Citrix WEM Tool Hub to resolve issues with long group policy processing times.
Example Case Study: Troubleshooting Long Login Times
Background: Users experienced long login times on their Citrix environment, and asked the administrator for help.
Initial Analysis: Using Citrix WEM Tool Hub, the administrator conducted an initial analysis and noticed that the Group Policy processing stage took significantly longer.
Enable log collection: The administrator enabled log collection, performed a complete logoff and re-login, and then re-ran the analysis, confirming that Group Policy processing was the issue.
Resolution: The administrator used the Group Policy Migration Tool in Citrix WEM Tool Hub to streamline the problematic GPO, significantly reducing its processing time.
- Launch the Group Policy Migration Tool.
- Select Group Policy objects.
- Export the group policy to file.
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- Migrate the Group Policy to WEM.
- Disable the Group Policy from the Active Directory side.
Outcome: After following these steps, the administrator saw a marked improvement in login times, and user satisfaction increased.
Further Analysis: If the preceding steps do not reveal the cause of long login times, collect all files generated during the analysis process in Citrix WEM Tool Hub and contact support for further analysis.
Conclusion: By following these steps, system administrators can systematically troubleshoot login time issues using Citrix WEM Tool Hub. This structured approach helps diagnose current problems and prepares for future login performance improvements.