Product Documentation

Introducing Citrix Product Documentation

Welcome to Citrix Product Documentation–docs.citrix.com. Citrix Product Documentation is the home of Citrix documentation for IT administrators and developers. The content on this site has traditionally been referred to as admin guides or user manuals. The documentation team works closely with the engineering team to make sure we’ve covered the latest features and enhancements. Our goal is to help our customers use our products effectively and for greater return on investment.

Site features

We’ve interviewed customers, conducted workshops, gathered survey feedback, and analyzed trends from our site feedback mechanism to inform our site design.

Starting with a typical article, let’s look at the features on the page, including navigation.

typical article example

Left nav

The table of contents on the left shows all the content in a given doc set. Our team has worked hard to streamline and to flatten the left nav so it’s not overwhelming. We’ve also worked for consistency from doc set to doc set so you know where to find What’s New, Known Issues, Fixed Issues, and other common article types, no matter which doc set you’re looking at.

left nav example

In-page table of contents

On the upper right section of the page, you find an in-page table of contents (also called the right nav). For longer articles, the right nav helps you skim the sections of the article and jump right to the information you want.

right nav example

With such a large library of information, it’s often most efficient to search. Our intrasite search engine is updated. We’ve added better filters by product and by version for longer-lived on-prem products, such as Citrix ADC and XenApp and XenDesktop LTSR. The search box is included on all pages. To refine your results, select the product and version of the documentation you’re looking for. Not all doc sets have different versions, so in those cases the version option is not available.

search results example

You can sort the results by relevance or by date, using the selector on the upper right.

Results can be further refined using standard Google search operators:

  • search for an exact match by enclosing your search string inside quotation marks. For example, the string admin profile returns all results that have those two words near each other. The string "admin profile" returns all results that have the two words next to each other.

  • use a wild card to substitute for unknown words or characters. For example, let’s say you know you are looking for a Citrix ADC appliance that begins with the numbers 90. You can search for ADC 90* to substitute for the missing or unknown characters.

  • exclude words from your search by placing a hyphen in front of them. For example, to search for provisioning when you don’t want to search PVS content, use the string provisioning -pvs

Print

Use the print button on the right to print the article you’re reading. The browser’s print window also allows for saving the article as a PDF instead of printing it to paper. We’ve optimized the print layout by removing the page elements like the search box and share elements.

example of print button

View PDF

The View PDF button gives you access to the PDF of the entire doc set. The content in the PDF includes the latest content live on the site. You can view the PDF in your browser or download and save for later.

Submit feedback about this article

At the bottom of every page is a link that allows you to submit feedback about the article. We try our best to make sure all of our content is accurate and that the site is working well for you, but sometimes things don’t go according to plan.

submit feedback example

When a reader submits feedback, the information submitted in the form goes to our ticketing system. We take customer-submitted feedback very seriously and we process it as a high priority. Our ticketing system provides a facility that allows submitters to view the status of their tickets and to provide additional information.

Of course, if you found an article particularly helpful, we’d welcome that information, too.

Back to top

Due to popular demand in customer surveys and interviews, we brought back the back to top button so you can quickly return to the top of the page. back to top example

Versions

As Citrix has transitioned to more rapid releases for both on-prem and cloud products, we’ve adjusted the versioning model for our product documentation.

For products that have long-term support, we provide discrete online versions of the documentation corresponding to each release. Examples of products that have long-term support are XenApp and XenDesktop long-term service releases (LTSR) and Citrix ADC (formerly NetScaler). Following the current release model used by products such as Citrix Virtual Apps and Desktops, Citrix Cloud, and Citrix Workspace App, we provide the documentation in HTML for the current product release. As a courtesy to customers who remain on superseded releases, we provide a PDF of the content specific to each superseded release.

Legacy content

The documentation lifecycle follows the product lifecycle. When a product reaches end of life (EOL) as published on the Citrix Product Matrix page, the corresponding product documentation is archived and moved to the legacy documentation site. Product documentation that has very low readership levels may be moved to the legacy documentation site before the product reaches end of life. While we generally keep legacy documentation on the site for five years beyond the EOL date, we remove content earlier if it has very low traffic.

The site is continuously enhanced and updated and we do respond to customer feedback. We’ve got many new features on the way, so keep watching.

Introducing Citrix Product Documentation