Data collection and monitoring
Citrix Analytics
Citrix Workspace app is instrumented to securely transmit logs to Citrix Analytics. The logs are analyzed and stored on Citrix Analytics servers when enabled. For more information about Citrix Analytics, see Citrix Analytics.
Enhancement to Citrix Analytics Service
With this release, Citrix Workspace app is instrumented to securely transmit the public IP address of the most recent network hop to Citrix Analytics Service. This data is collected per session launch. It helps the Citrix Analytics Service to analyze whether poor performance issues are tied to specific geographic areas.
By default, the IP address logs are sent to the Citrix Analytics Service. However, you can disable this option on the Citrix Workspace app using the Registry editor.
To disable IP address log transmissions, navigate to the following registry path and set the SendPublicIPAddress key to Off.
- On 64-bit Windows machines, navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Dazzle. - On 32-bit Windows machines, navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Dazzle.
Note:
- IP address transmissions are a best-case effort. Although Citrix Workspace app transmits every IP address that it is launched on, some of the addresses might not be accurate.
- In closed customer environments, where the endpoints are operating within an intranet, ensure that the URL
https://locus.analytics.cloud.com/api/locateipis whitelisted on the endpoint.
Citrix Workspace app is instrumented to securely transmit data to Citrix Analytics Service from ICA sessions that you launch from a browser.
For more information on how Performance Analytics uses this information, see Self-Service Search for Performance.
Customer Experience Improvement Program (CEIP)
| Data collected | Description | What we use it for |
|---|---|---|
| Configuration and usage data | The Citrix Customer Experience Improvement Program (CEIP) gathers configuration and usage data from Citrix Workspace app for Windows and automatically sends the data to Citrix and Google Analytics. | This data helps Citrix improve the quality, functionality, and performance of the Citrix Workspace app, appropriately allocate resources for product development purposes, and maintain service levels and manage staffing and infrastructure investment. |
Data collected
As noted above, Citrix collects Citrix Workspace app configuration and usage data to improve the quality, functionality, and performance of Workspace App, and to allow Citrix to appropriately allocate resources for product development purposes, as well as to maintain service levels and manage staffing and infrastructure investment. The data is used and analyzed in aggregated form only. No user or their machine is singled-out and no analysis is performed on specific end users based on the CEIP data.
The specific CEIP data elements collected by Google Analytics and Citrix Analytics are:
| Operating system version* | Citrix Workspace app version* | Authentication configuration | Citrix Workspace app language |
| Session launch method | Connection error | Connection protocol | VDA information |
| Installer configuration | Installer state | Client keyboard layout | Store configuration |
| Auto-update preference | Connection Center usage | App Protection configuration | Reason for the offline banner |
| Device Model/Properties | Citrix Virtual Apps and Desktops Session Launch Status | Virtual app/desktop name | Auto-update Status |
| Connection Lease Details | StoreFront to Workspace URL Migration Feature Usage | Citrix Enterprise Browser Usage | Auto-update channel |
| Inactivity Timeout Details | Citrix Enterprise Browser Version |
Data Collection Preferences
Starting with version 2205, both users and administrators can stop sending CEIP data (except for the two data elements which can be blocked as specified in the Note below) by following the below steps.
- Right-click the Citrix Workspace app icon from the notification area.
- Select Advanced Preferences. The Advanced Preferences dialog appears.
- Select Data Collection.
- Select No, Thanks to disable CEIP or to forego participation.
- Click Save.
You can also navigate to the following registry entry as an administrator and set the value as suggested:
Path: HKEY_LOCAL_MACHINE\ SOFTWARE\Citrix\ICA Client\CEIP
Key: Enable_CEIP
Value: False
Note:
Once you select No Thanks or set the
Enable_CEIPkey toFalse, you can also stop sending the final two CEIP data elements, that is, Operating System and Citrix Workspace app version, by navigating to the following registry entry and set the value:
Path: HKEY_LOCAL_MACHINE\ SOFTWARE\Citrix\ICA Client\CEIP
Key: DisableHeartbeat
Value: True
Additional information
Citrix handles your data according to the terms of your contract with Citrix, and protect it as specified in the Citrix Services Security Exhibit. Citrix Services Security Exhibit is available on the Citrix Trust Center.