Data collection and monitoring
Citrix Analytics
Citrix Workspace app is instrumented to securely transmit logs to Citrix Analytics. The logs are analyzed and stored on Citrix Analytics servers when enabled. For more information about Citrix Analytics, see Citrix Analytics.
Enhancement to Citrix Analytics Service
With this release, Citrix Workspace app is instrumented to securely transmit the public IP address of the most recent network hop to Citrix Analytics Service. This data is collected per session launch. It helps the Citrix Analytics Service to analyze whether poor performance issues are tied to specific geographic areas.
By default, the IP address logs are sent to the Citrix Analytics Service. However, you can disable this option on the Citrix Workspace app using the Registry editor.
To disable IP address log transmissions, navigate to the following registry path and set the SendPublicIPAddress key as follows.
On 32-bit systems:
- Location: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Dazzle
- Name: SendPublicIPAddress
- Type: String
- Value: False
64-bit systems:
- Location: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Citrix\Dazzle
- Name: SendPublicIPAddress
- Type: String
- Value: false
Note:
- IP address transmissions are a best-case effort. Although Citrix Workspace app transmits every IP address that it is launched on, some of the addresses might not be accurate.
- In closed customer environments, where the endpoints are operating within an intranet, ensure that the URL
https://locus.analytics.cloud.com/api/locateipis whitelisted on the endpoint.
Citrix Workspace app is instrumented to securely transmit data to Citrix Analytics Service from ICA sessions that you launch from a browser.
For more information on how Performance Analytics uses this information, see Self-Service Search for Performance.
Customer Experience Improvement Program (CEIP)
What is the Citrix Customer Experience Improvement Program (CEIP) for Citrix Workspace app?
The Citrix Customer Experience Improvement Program (CEIP) collects configuration and usage data from the Citrix Workspace app and automatically sends it to Citrix Analytics. This data enables Citrix to analyze the performance and enhance the quality, functionality, and performance of the Citrix Workspace app, optimize resource allocation for product development, and support service levels through effective staffing and infrastructure investment.
All data is used and analyzed solely in aggregate form, ensuring that no individual user or device is singled out or specifically analyzed. Citrix does not collect any Personally Identifiable Information (PII) through CEIP, and all data collection is in accordance with relevant industry data privacy and security standards.
Tools used to gather CEIP Data
Citrix Workspace app for Windows uses Citrix Analytics to collect the CEIP data.
Data collected
The specific CEIP data elements collected by Google Analytics and Citrix Analytics are:
| Operating system version* | Citrix Workspace app version* | Authentication configuration | Citrix Workspace app language |
| Session launch method | Connection error | Connection protocol | VDA information |
| Installer configuration | Installer state | Client keyboard layout | Store configuration |
| Auto-update preference | Connection Center usage | App Protection configuration | Reason for the offline banner |
| Device Model or Properties | Citrix Virtual Apps and Desktops Session Launch Status | Virtual app/desktop name | Auto-update Status |
| Connection Lease Details | StoreFront to Workspace URL Migration Feature Usage | Citrix Enterprise Browser Usage | Auto-update channel |
| Inactivity Timeout Details | Citrix Enterprise Browser Version |
Which users is CEIP data collected from?
The Citrix Workspace app collects Customer Experience Improvement Program (CEIP) data from its users. CEIP data collected via Citrix Analytics is configured to include users from all regions. However, CEIP data collected through Google Analytics excludes users located in the European Union (EU), European Economic Area (EEA), Switzerland, and the United Kingdom (UK).
To ensure that this functionality is in place, update to the most recent version.
Can users and administrators disable CEIP data collection?
CEIP data collection can be fully disabled in all jurisdictions as per the following configuration.
Starting with version 2205, you can stop sending CEIP data (except for two data elements - Operating System and Citrix Workspace app version) by following these steps:
- Right-click the Citrix Workspace app icon from the notification area.
- Select Advanced Preferences. The Advanced Preferences dialog appears.
- Choose Data Collection.
- When prompted to send usage statistics and data to Citrix, select No, Thanks to disable CEIP participation.
- Click Save.
Alternatively, you can disable CEIP via the registry by navigating to the following entry as an administrator and setting the value:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\CEIP
- Key: Enable_CEIP
- Value: False
After selecting No, Thanks or setting the Enable_CEIP key to False, you can also prevent the final two CEIP data elements (Operating System and Citrix Workspace app version) from being sent. To do so, update the following registry entry:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\CEIP
- Key: DisableHeartbeat
- Value: True