This article describes how to configure workspaces for subscribers, who might be using one or more services available from Citrix Cloud.
Looking for workspace authentication articles?
Secure workspaces is the new home for information about supported methods for subscriber authentication to workspaces. See the following sections:
For information about single sign-on for workspace subscribers, see Enable single sign-on for workspaces with Citrix Federated Authentication Service.
Administrator access to Workspace Configuration
When you add administrators to your Citrix Cloud account, you define the administrator permissions that are appropriate for their role in your organization. Administrators with Full Access have access to Workspace Configuration by default. Administrators with Custom Access have access only to the functions and services you select.
To enable access to Workspace Configuration:
- From the Citrix Cloud menu, select Identity and Access Management and then select Administrators.
- Locate the administrator you want to manage, click the ellipsis button, and then select Edit Access.
- Verify that Custom Access is enabled.
- To enable only Workspace Configuration access, under General Management, select Workspace Configuration. Selecting General Management enables all permissions in the group.
After enabling access, administrators sign in to Citrix Cloud and select Workspace Configuration from the Citrix Cloud menu.
The following addresses must be contactable to operate and consume Citrix Workspace:
For a complete list of required contactable addresses for Citrix Cloud services, see Internet connectivity requirements.
In Citrix Cloud > Workspace Configuration > Access, the Workspace URL is ready to use.
- In Citrix Virtual Apps Essentials, Workspace Configuration is available from the Citrix Cloud menu after you create the first catalog.
- Workspace does not support connections from legacy clients that use a PNAgent URL to connect to resources. If your environment includes these legacy clients, you must instead deploy StoreFront on-premises and enable legacy support. To secure these client connections, use Citrix Gateway on-premises instead of the Citrix Gateway service.
Customize the workspace URL
The first part of the workspace URL is customizable. You can change the URL from, for example,
The first part of the workspace URL represents the company or organization using the Citrix Cloud account, and must comply with the Citrix End User Services Agreement. Any misuse of a third party’s intellectual property rights including trademarks may result in the revocation and reassignment of the workspace URL and/or the suspension of the Citrix Cloud account.
From the Citrix Cloud menu, go to Workspace Configuration > Access, and select the Edit link next to the workspace URL.
Guidance for new URLs:
- The customizable part of the URL (“newexample”) must be between 6 and 63 characters long. If you want to change the customizable part of the URL to fewer than 6 characters, please open a ticket in Citrix Cloud.
- Must consist of only letters and numbers.
- Cannot include Unicode characters.
- When you rename a URL, the old URL is immediately removed and no longer available.
- If you change the workspace URL, your subscribers cannot access their workspaces until the new URL is active (takes about 10 minutes). You’ll also need to tell them what the new URL is and manually update all local Citrix Receiver apps to use the new URL.
- You can change the workspace URL only when it is enabled. If the URL is disabled, you must re-enable it first. Re-enabling the workspace URL can take up to 10 minutes to take effect.
Disable the workspace URL
You can disable the workspace URL to prevent users from authenticating through Workspace. For example, you might prefer subscribers use an on-premises StoreFront URL to access resources or you want to prevent workspace access during maintenance periods.
Disabling or re-enabling the workspace URL can take up to 10 minutes to take effect. After the workspace URL is disabled, Citrix Cloud parks the domain so it can’t be accessed. Anyone visiting the URL receives a 404 message in their browser.
Disabling the workspace URL has the following effects:
- All service integrations are disabled. Subscribers will no longer have access to data and applications from all services in Citrix Workspace.
- You cannot customize the workspace URL. You must re-enable the URL before you can change it.
Provide secure access for your remote subscribers by adding Citrix Gateways or the Citrix Gateway service to the resource locations.
You can add Citrix Gateways from Workspace Configuration > Access > External Connectivity or from Citrix Cloud > Resource Locations.
The External Connectivity part of the Workspace Configuration > Access page is not available in Citrix Virtual Apps Essentials. The Citrix Virtual Apps Essentials service uses the Citrix Gateway service, which requires no additional configuration.
Enable and disable services
You can enable or disable the availability of individual service resources from the Service Integrations tab. By default, the Virtual Apps and Desktops service and the Secure Browser service are enabled after you subscribe to them. All other new services that your organization subscribes to are disabled by default.
The Citrix App Essentials service, Citrix Desktop Essentials service, and Citrix Virtual Apps and Desktops service display as “Citrix Virtual Apps and Desktops service” in the Service Integrations tab.
To enable workspace integration for a service
- Go to Workspace Configuration > Service Integrations.
- Select the ellipsis button next to the service and then select Enable.
- To disable integration, select the ellipsis button next to the service and then select Disable.
To disable workspace integration for a service
Disabling workspace integration blocks subscriber access for that service. This does not disable the workspace URL, but subscribers will no longer have access to data and applications from that service in Citrix Workspace.
- Go to Workspace Configuration > Service Integrations.
- Select the ellipsis button next to the service and then select Disable.
- When prompted, click Confirm to acknowledge that subscribers will no longer have access to data or application from the service.
Customize the appearance of workspaces
To customize how subscribers see their workspace, change the settings in Workspace Configuration > Customize > Appearance and Save.
Changes to the workspace appearance take effect right away. Local Citrix Receiver apps may take around five minutes for the updated user interface to display.
The Workspace Preview does not show a preview if you are currently working with the older “purple” user interface.
|Logo||Required Dimensions||Max. size||Supported formats|
|Sign-in logo||350 x 120 pixels||2 MB||JPEG, JPG, or PNG|
|After sign-in logo||340 x 80 pixels||2MB||JPEG, JPG, or PNG|
Logos that do not match the required dimensions may appear distorted.
The Sign-in logo appears on the workspace sign-in form. You can replace the Workspace logo with your own. The colors and branding of the rest of the sign-in page are not affected.
Changes to the sign-in logo do not impact users who authenticate to their workspace using Azure Active Directory. For more information on how to add company branding to your sign-in page in Azure AD, see the Microsoft documentation.
The After Sign-in logo appears at the top left of the workspace.
The Content Branding colors change the header background, text and icon color, and the accent color in the workspace.
Customize workspace preferences
Customize how subscribers interact with their workspace in Workspace Configuration > Customize > Preferences.
Allow Favorites is available to customers who have access to Workspace Configuration and the new workspace experience.
Enabled (default). Workspace subscribers can add favorite apps (up to a maximum of 250) by selecting the star icon.
Disabled. Subscribers can’t select apps as favorites. Favorites are not deleted and can be recovered if you re-enable Favorites.
For some existing customers (new to workspace between December 2017 and April 2018), Allow Favorites defaults to Disabled. The administrator can decide when to enable this feature for their subscribers.
- If a subscriber adds more than the maximum (250) as a favorite, the “oldest favorite” app will be removed (or as close as possible to preserve the most recent favorites).
- Administrators can automatically add favorite apps for subscribers by using KEYWORDS: Auto and KEYWORDS: Mandatory. These settings are available in the Virtual Apps and Desktops service in Manage > Full Configuration > Applications.
- KEYWORDS: Auto. The application is added as a favorite, however subscribers can remove the favorite.
- KEYWORDS: Mandatory. The application is added as a favorite, however subscribers cannot remove the favorite. Mandatory apps do not display a star icon.
Automatically Launch Desktop
Automatically Launch Desktop is available to customers who have access to Workspace Configuration and the new workspace experience. This preference only applies to workspace access from a browser.
Disabled (default). Prevents Citrix Workspace from automatically starting a desktop when a subscriber signs in. Subscribers must manually launch their desktop after signing in.
Enabled. If a subscriber has only one available desktop, the desktop automatically launches when the subscriber signs in to the workspace. The subscriber’s applications aren’t reconnected, regardless of the workspace control configuration.
To enable Citrix Workspace to launch desktops automatically, subscribers accessing the site through Internet Explorer must add the workspace URL to the Local intranet or Trusted sites zones.
Use the Workspace Timeout preference to specify the amount of idle time allowed (up to a maximum of 8 hours) before subscribers are automatically signed out of Citrix Workspace. This preference applies to browser access only, and does not apply to access from a local Citrix Workspace app.
Citrix Workspace Preferences
Citrix Workspace Preferences is available to customers who have access to Workspace Configuration and the new workspace experience. This preference applies to the way users open apps and desktops delivered by Citrix Virtual Apps and Desktops only (service, or on-premises from the Site aggregation feature). It does not apply to, for example, SaaS apps delivered by the Citrix Gateway service. This preference is available to new and existing customers, however the introduction of this feature will not change any settings for existing customers.
- In a native app (default). Uses a locally installed version of Citrix Workspace – gives the best experience for the platform the user is on.
- In a browser. Uses Citrix Workspace for HTML5 – no client software is required.
- Let users choose. Prompts users to detect a locally installed version of Citrix Workspace, or to use Citrix Workspace for HTML5 in their browser where possible.
For the In a native app and Let users choose options, there is an additional check box option to guide users to install the latest version of Citrix Workspace if a local app can’t be detected automatically. Removing this selection makes sense if your users don’t have rights to install software.