Configure workspaces

This article describes how to configure workspaces for subscribers, who might be using one or more services available from Citrix Cloud.

Note:

Looking for workspace authentication articles?

Secure workspaces is the new home for information about supported methods for subscriber authentication to workspaces. See the following sections:

For information about single sign-on for workspace subscribers, see Enable single sign-on for workspaces with Citrix Federated Authentication Service.

Administrator access to Workspace Configuration

When you add administrators to your Citrix Cloud account, you define the administrator permissions that are appropriate for their role in your organization. Administrators with Full Access have access to Workspace Configuration by default. Administrators with Custom Access have access only to the functions and services you select.

To enable access to Workspace Configuration:

  1. From the Citrix Cloud menu, select Identity and Access Management and then select Administrators.
  2. Locate the administrator you want to manage, click the ellipsis button, and then select Edit Access. Administrator account with Edit Access menu highlighted
  3. Verify that Custom Access is enabled.
  4. To enable only Workspace Configuration access, under General Management, select Workspace Configuration. Selecting General Management enables all permissions in the group. Custom Access role with Workspace Configuration enabled

After enabling access, administrators sign in to Citrix Cloud and select Workspace Configuration from the Citrix Cloud menu.

Workspace Configuration menu option

Connectivity requirements

The following addresses must be contactable to operate and consume Citrix Workspace:

  • https://*.cloud.com
  • https://*.citrixdata.com

For a complete list of required contactable addresses for Citrix Cloud services, see Service connectivity requirements.

Workspace URL

In Citrix Cloud > Workspace Configuration > Access, the Workspace URL is ready to use.

Access console page

Notes:

  • In Citrix Virtual Apps Essentials, Workspace Configuration is available from the Citrix Cloud menu after you create the first catalog.
  • Workspace does not support connections from legacy clients that use a PNAgent URL to connect to resources. If your environment includes these legacy clients, you must instead deploy StoreFront on-premises and enable legacy support. To secure these client connections, use Citrix Gateway on-premises instead of the Citrix Gateway service.

Customize the workspace URL

The first part of the workspace URL is customizable. You can change the URL from, for example, https://example.cloud.com, to https://newexample.cloud.com.

Important:

The first part of the workspace URL represents the company or organization using the Citrix Cloud account, and must comply with the Citrix End User Services Agreement. Any misuse of a third party’s intellectual property rights including trademarks might result in the revocation and reassignment of the workspace URL or the suspension of the Citrix Cloud account.

From the Citrix Cloud menu, go to Workspace Configuration > Access, and select the Edit link next to the workspace URL.

Guidance for new URLs:

  • The customizable part of the URL (“newexample”) must be between 6 and 63 characters long. If you want to change the customizable part of the URL to fewer than 6 characters, open a ticket in Citrix Cloud.
  • Must consist of only letters and numbers.
  • Cannot include Unicode characters.
  • When you rename a URL, the old URL is immediately removed and no longer available.
  • If you change the workspace URL, your subscribers cannot access their workspaces until the new URL is active (takes about 10 minutes). You’ll also need to tell them what the new URL is and manually update all local Citrix Receiver apps to use the new URL.
  • You can change the workspace URL only when it is enabled. If the URL is disabled, you must re-enable it first. Re-enabling the workspace URL can take up to 10 minutes to take effect.

Disable the workspace URL

You can disable the workspace URL to prevent users from authenticating through Workspace. For example, you might prefer subscribers use an on-premises StoreFront URL to access resources or you want to prevent workspace access during maintenance periods.

Workspace URL toggle button

Disabling or re-enabling the workspace URL can take up to 10 minutes to take effect. After the workspace URL is disabled, Citrix Cloud parks the domain so it can’t be accessed. Anyone visiting the URL receives a 404 message in their browser.

Disabling the workspace URL has the following effects:

  • All service integrations are disabled. Subscribers will no longer have access to data and applications from all services in Citrix Workspace.
  • You cannot customize the workspace URL. You must re-enable the URL before you can change it.

External connectivity

Provide secure access for your remote subscribers by adding Citrix Gateways or the Citrix Gateway service to the resource locations.

Citrix supports these connectivity options:

  • Citrix hosts Citrix Gateway and Citrix ADC
  • You host Citrix Gateway and Citrix ADC on-premises
  • For internal connectivity only, you host StoreFront on-premises

    For internal connectivity, the endpoint must connect directly to the IP address of the Virtual Delivery Agent (VDA).

You can add Citrix Gateways from Workspace Configuration > Access > External Connectivity or from Citrix Cloud > Resource Locations.

Workspace external access settings

Note:

The External Connectivity part of the Workspace Configuration > Access page is not available in Citrix Virtual Apps Essentials. The Citrix Virtual Apps Essentials service uses the Citrix Gateway service, which requires no additional configuration.

Enable and disable services

You can enable or disable the availability of individual service resources from the Service Integrations tab. By default, the Virtual Apps and Desktops service and the Secure Browser service are enabled after you subscribe to them. All other new services that your organization subscribes to are disabled by default.

Note:

The Citrix App Essentials service, Citrix Desktop Essentials service, and Citrix Virtual Apps and Desktops service display as “Citrix Virtual Apps and Desktops service” in the Service Integrations tab.

To enable workspace integration for a service

  1. Go to Workspace Configuration > Service Integrations.
  2. Select the ellipsis button next to the service and then select Enable.
  3. To disable integration, select the ellipsis button next to the service and then select Disable.

Service Integrations console page

To disable workspace integration for a service

Important:

Disabling workspace integration blocks subscriber access for that service. This does not disable the workspace URL, but subscribers will no longer have access to data and applications from that service in Citrix Workspace.

  1. Go to Workspace Configuration > Service Integrations.
  2. Select the ellipsis button next to the service and then select Disable.
  3. When prompted, click Confirm to acknowledge that subscribers will no longer have access to data or application from the service.

Disable Workspace Access Warning message

Customize the appearance of workspaces

To customize how subscribers see their workspace, change the settings in Workspace Configuration > Customize > Appearance and Save.

Customize console page

Changes to the workspace appearance take effect right away. Local Citrix Receiver apps may take around five minutes for the updated user interface to display.

Note:

The Workspace Preview does not show a preview if you are currently working with the older “purple” user interface.

Logo Required Dimensions Max. size Supported formats
Sign-in logo 350 x 120 pixels 2 MB JPEG, JPG, or PNG
After sign-in logo 340 x 80 pixels 2MB JPEG, JPG, or PNG

Logos that do not match the required dimensions may appear distorted.

The Sign-in logo appears on the workspace sign-in form. You can replace the Workspace logo with your own. The colors and branding of the rest of the sign-in page are not affected.

Sign in logo page

Changes to the sign-in logo do not impact users who authenticate to their workspace using Azure Active Directory. For more information on how to add company branding to your sign-in page in Azure AD, see the Microsoft documentation.

The After Sign-in logo appears at the top left of the workspace.

The Content Branding colors change the header background, text and icon color, and the accent color in the workspace.

Customize rollout of new features

In Workspace Configuration > Customize > Features, you can roll out the newest Workspace features gradually so you can ensure the best workspace experience for your subscribers. You can control this rollout by selecting the users and groups who will use the feature. When you’re ready for all subscribers to use the feature, you can enable it easily for everyone.

Actions, Virtual Assistance, and Activity Feed

Enable features that help subscribers save time and accomplish work tasks more effectively, without leaving their workspace in Workspace Configuration > Customize > Features.

Activity feed enabled for all subscribers

Note

Citrix Assistant is currently in internal technical preview and temporarily unavailable to customers. For more information, see support article CTX282428.

Using microapps, you can build integrations from your organization’s application data sources to pull actions from those applications into your subscribers’ workspace. Using microapps, subscribers can take action on work items inside their workspace. For more information, see Getting Started in the Microapps documentation.

Requirements for configuration

Using the Actions, Virtual Assistance, and Activity Feed setting requires the following items:

  • The Microapps service is enabled in Workspace Configuration > Service Integrations.
  • You have subscribed the appropriate users and groups to the microapps that will generate actions in the activity feed. For instructions, see Managing subscribers.
  • To enable the feature for specific users and groups, you must use one of the following authentication methods:
    • Active Directory
    • Active Directory + Token
    • Azure Active Directory
    • Okta

    You can only enable or disable this feature for all microapps subscribers if:

    • You are using Citrix Gateway as an identity provider
    • You are using the Citrix Federated Authentication Service with Citrix Cloud.

Configure the setting

After enabling the setting, choose whether to enable actions, virtual assistance, and activity feeds for all workspace subscribers in your organization with a microapps subscription or only for specific users and groups.

Activity feed enabled for all subscribers

If you select Enable for selected users and groups, select the domain and search for the users and groups who will see the activity feed in their workspace. When you’re finished adding users and groups, click Save.

User and group selection for activity feed

To remove users or groups, under Assign Users and Groups, click the trash can icon for the user or group and then select Remove.

Remove users or groups from activity feed

Preview the workspace

To see what your subscribers’ workspace looks like with and without the activity feed, select Workspace Configuration > Customize > Features > Preview.

Subscriber experience with Actions, Virtual Assistance, and Activity Feed

When enabled, subscribers see personalized alerts and notifications in their Activity feed, in the center of their workspace.

Preview of subscriber workspace

If the subscriber needs to take action on an item, such as approving a request, they can take that action directly in the activity feed. They don’t have to switch to another application to complete actions.

Recommended Actions on the right side of the workspace provide quick access to common actions like submitting expenses or creating a calendar event. These actions are then processed by your organizational systems through the integrations you’ve created in the Microapps service.

The Actions tab on the left side of the workspace displays all the actions available to subscribers with access to microapps. For example, these actions might include links to other organizational systems or intranet sites.

Customize workspace preferences

Customize how subscribers interact with their workspace in Workspace Configuration > Customize > Preferences.

Allow Account Password to be Changed

Note:

This feature is in the process of being rolled out to customers incrementally. You might not see this feature until the rollout process is completed.

A goal of Citrix is to deliver new features and product updates to Citrix Workspace customers when they are available. This process is transparent to you. Initial updates are applied to Citrix internal sites only, and are then applied to customer environments gradually. Delivering updates incrementally in waves helps ensure product quality and maximize availability.

Allow Account Password to be Changed controls whether subscribers can change their domain password from within Citrix Workspace. You can also provide guidance to subscribers so they can create valid complex passwords in accordance with your organization’s password policy.

When enabled (default), subscribers can change their password at any time, subject to your organization’s Active Directory settings. If disabled, Workspace prompts subscribers to change their password when it expires, but they can’t change their unexpired password within Workspace.

Supported authentication methods

  • Active Directory
  • Active Directory plus token

Supported Workspace app clients

The following versions of Citrix Workspace app support this feature:

  • Workspace app for Windows 2101 or later
  • Workspace app for Mac 2012 or later
  • Workspace app for Chrome 2010 or later
  • Workspace app for HTML5 2101 or later
  • Workspace app for Android 21.1.0 or later

Subscribers can also use this feature when accessing workspaces with Internet Explorer 11, or the latest version of Edge, Chrome, Firefox, or Safari web browsers.

This feature is not supported on older versions of Workspace app and Workspace app for Linux.

Password guidance

You can add up to 20 password requirements that meet your organization’s security policy and that your identity provider enforces. Workspace displays these requirements as a guide when subscribers change their password from their Account Settings page in Workspace. If you don’t add any password requirements, Workspace displays the message “Your organization’s password requirements still apply.”

Important:

Citrix Workspace doesn’t validate new passwords that your subscribers enter. If a subscriber tries to change their valid password to an invalid one through Workspace, your identity provider rejects the new password. The existing password isn’t changed.

Add password requirements

  1. From the Citrix Cloud menu, select Workspace Configuration and then select Customize > Preferences.
  2. Under Allow Account Password to be Changed, verify the setting is enabled. If disabled, enable the setting.
  3. Select Add a password requirement.

    Allow Account Password to be Changed setting in enabled state

  4. Enter a requirement that matches each of your organization’s existing security requirements for valid passwords. For example, you can specify that a password must be a certain character length. Select Add a password requirement to add more items that you want to show subscribers when they change their password.

    Add a password requirement form

  5. When you are finished adding requirements, select Save.
  6. Select Save again to save all your setting changes.

    Allow Account Password to be Changed setting with password requirements

Subscriber experience when changing passwords

Tip:

To increase awareness of this feature with your subscribers, consider including a recommendation in your internal knowledgebase for subscribers to change their domain passwords through Workspace. Download this PDF file for instructions you can copy and paste into your own communications and knowledgebase articles.

When Allow Account Password to be Changed is enabled, subscribers can change their password in Workspace by going to Account Settings > Security & Sign in.

Security & Sign In page with Account Settings and navigation highlighted

Clicking View Password Requirements displays all the requirements you entered in Workspace Configuration.

Change password section with displayed requirements highlighted

After changing their password, subscribers are signed out of Workspace automatically and must sign in again with their new password.

Allow Caching

The Allows Caching setting enhances Workspace performance, decreasing loading time when using Citrix Files. If your subscribers experience performance issues while using Files, caching can reduce access times when subscribers access their files. When enabled, some sensitive data might be stored locally on subscribers’ devices.

Allow Caching setting

Allow Favorites

Allow Favorites is available to customers who have access to Workspace Configuration and the new workspace experience.

Enabled (default). Workspace subscribers can add favorite apps (up to a maximum of 250) by selecting the star icon.

Workspace Home

Disabled. The Workspace home page is removed and subscribers can’t select apps as favorites. Favorites are not deleted and can be recovered if you re-enable Favorites.

Note:

For some existing customers (new to workspace between December 2017 and April 2018), Allow Favorites defaults to Disabled. The administrator can decide when to enable this feature for their subscribers.

Subscribers can add up to a maximum of 250 favorite apps. If a subscriber adds more than 250, the “oldest favorite” app will be removed (or as close as possible to preserve the most recent favorites).

Administrators can automatically add favorite apps for subscribers by using KEYWORDS: Auto and KEYWORDS: Mandatory settings in the Virtual Apps and Desktops service (Manage > Full Configuration > Applications).

  • KEYWORDS: Auto. The application is added as a favorite and subscribers can remove the favorite.
  • KEYWORDS: Mandatory. The application is added as a favorite, but subscribers cannot remove the favorite. Mandatory apps do not display a star icon.

Application Settings Identification

If you use both Mandatory and Auto keywords for an app, the Mandatory keyword overrides the Auto keyword.

For a subscriber with access only to apps that have the Mandatory keyword:

  • The subscriber sees only the Apps page in the left navigation pane in Workspace. The Favorites page doesn’t appear in the left pane because there’s no difference in the apps that appear on the Apps page relative to the Favorites page.
  • The subscriber doesn’t see the Favorites tab on the home page. Only the Recents tab is shown.

    Workspace home page with no Favorites navigation shown

Automatically Launch Desktop

Automatically Launch Desktop is available to customers who have access to Workspace Configuration and the new workspace experience. This preference only applies to workspace access from a browser.

Preferences tab

When disabled (default), the setting prevents Citrix Workspace from automatically starting a desktop when a subscriber signs in. Subscribers must manually launch their desktop after signing in.

When enabled, if a subscriber has only one available desktop, the desktop automatically launches when the subscriber signs in to the workspace. The subscriber’s applications aren’t reconnected, regardless of the workspace control configuration.

Note:

To enable Citrix Workspace to launch desktops automatically, subscribers accessing the site through Internet Explorer must add the workspace URL to the Local intranet or Trusted sites zones.

Workspace Sessions

Use the Workspace Sessions preference to specify the amount of idle time allowed (up to a maximum of 8 hours) before subscribers are automatically signed out of Citrix Workspace. This preference applies to browser access only, and does not apply to access from a local Citrix Workspace app.

Workspace session timeout settings

Opening Apps and Desktops

The Opening Apps and Desktops setting is available to customers who have access to Workspace Configuration and the new workspace experience. This preference applies to the way users open apps and desktops delivered by Citrix Virtual Apps and Desktops only (service, or on-premises from the Site aggregation feature). It does not apply to, for example, SaaS apps delivered by the Citrix Gateway service. This preference is available to new and existing customers, however the introduction of this feature will not change any settings for existing customers.

Workspace Preferences settings

Choose one of the following settings:

  • In a native app (default). Uses a locally installed version of Citrix Workspace – gives the best experience for the platform the subscriber is on.
  • In a browser. Uses Citrix Workspace for HTML5 – no client software is required.
  • Let users choose. Prompts subscribers to detect a locally installed version of Citrix Workspace, or to use Citrix Workspace for HTML5 in their browser where possible.

For the In a native app and Let users choose options, there is an additional check box option to guide users to install the latest version of Citrix Workspace if a local app can’t be detected automatically. Removing this selection makes sense if your users don’t have rights to install software.

Enable Microsoft Teams integration with Workspace

With the Microsoft Teams integration, subscribers can:

  • Share cards from their workspace Activity feed with other subscribers through channels in Microsoft Teams.
  • Chat with Citrix Assistant within Microsoft Teams to receive information and answers to requests such as “View my time-off balance” and “What are my upcoming appointments?” Subscribers install the Citrix Workspace web app in their Microsoft Teams client to access Citrix Assistant, just as they can from their workspace. Subscribers can type help at any time for a list of common questions that Citrix Assistant can answer. Citrix Workspace web app within Microsoft Teams console

Requirements

  • You must be a Full Access administrator in Citrix Cloud to enable Microsoft Teams integration. Administrators with Custom Access don’t have the required permissions to enable Microsoft Teams integration.
  • You must configure Azure AD authentication in Identity and Access Management. You can use only one Azure AD instance with Microsoft Teams. If the Azure AD instance you configure already has Microsoft Teams enabled through another Citrix Cloud account, you cannot enable Microsoft Teams integration for your Citrix Cloud account. For more information about configuring Azure AD authentication, see Connect Azure Active Directory to Citrix Cloud.
  • You must have Microapps enabled in your Citrix Cloud account. For more information about enabling Microapps, see Getting started.
  • The feature toggle IwsMicrosoftTeams must be enabled. Contact your Citrix Cloud administrator for more information.
  • You must have the Actions, Virtual Assistance, and Activity Feed feature enabled for workspaces.
  • Workspace subscribers have the Microsoft Teams desktop client installed.

Enable Microsoft Teams integration

  1. After signing in to Citrix Cloud, select Workspace Configuration from the menu.
  2. Select Customize, and then the Preference tab.
  3. Under Enable Microsoft Teams, select the toggle to enable. The toggle turns green when the integration is successfully enabled.

    Enable button in Workspace preference console

  4. Select Save.

    Workspace users can now see the Send to Microsoft Teams option and share cards from Workspace. Users may need to refresh their screens (Ctrl+F5).

    Workspace Activity Feed with Send to Microsoft Teams highlighted

Accept Workspace permissions

There are other set-up steps that are required to enable this integration. The Microsoft Administrator account must accept the permissions of the integration in the Workspace UI so that users of your organization can share cards to Microsoft Teams.

  1. Log in to any workspace account and try to share a card. If the Microsoft Administrator account has not yet accepted permissions for the integration with Microsoft Teams and you try to log in with a normal non-administrator account you will get this message:

    Need admin approval

  2. To accept permissions, log in to your administrator account by selecting Have an admin account? Sign in with that account. The following permissions to access data are required to enable the Microsoft Teams integration with Citrix Workspace:

    Permissions requested

  3. When the Permissions accepted dialogue opens, review the options. The Consent on behalf of your organization grants permissions to all of the Workspace subscribers for this administrator. Otherwise, permissions are granted only for the administrator account.
  4. Select Accept.

Acquire Citrix virtual assistant bot

The Citrix Workspace app lets users send natural language queries to the Citrix virtual assistant from within Microsoft Teams. We do not have the bot published in the Microsoft Teams store yet, so you must upload a zip file with bot configuration manually. Contact your administrator for more information. From within Teams, select Apps and then select Upload a custom app to get started.