Servers not seen in the cloud
A Session Recording server you connected might not show in the cloud.
Possible cause: Outbound traffic is denied for the Session Recording server to reach the Session Recording service through ports 80, 443, 8088, and 9090–9094. For more information, see Ports.
To address the issue, complete the following steps:
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Check whether these ports are open by running the following script on the Session Recording server:
# Copyright (c) Citrix Systems, Inc. All rights reserved. <# .SYNOPSIS This script is used to check whether or not ports 8088,443,9090,9091,9092,9093,and 9094 are open. Note: Execute this script from the machine where you installed the cloud client. #> $SR_CLOUD_DOMAIN = "sessionrecording.apps.cloud.com" function Check-PortStatus { (8088,443,9090,9091,9092,9093,9094) | ForEach-Object { $ctResult = tnc $SR_CLOUD_DOMAIN -port $_ if($ctResult.TcpTestSucceeded -ne $True) { Write-Host "Error : $SR_CLOUD_DOMAIN : $_ is unreachable" -ForegroundColor Red } else { Write-Host "$SR_CLOUD_DOMAIN : $_ is open" -ForegroundColor Green } } } Check-PortStatus <!--NeedCopy-->Output of the port checking script can be sessionrecording.apps.cloud.com <port number> is unreachable or sessionrecording.apps.cloud.com <port number> is open.
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Allow outbound traffic on ports 80, 443, 8088, and 9090–9094 for the Session Recording server to reach the Session Recording service.
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Reinstall the cloud client on the Session Recording server.
After the Session Recording cloud client completes installation, the target server is connected to the Session Recording service. Click Refresh on the Server Management page to update the list of connected servers. It might take a few minutes for your servers to be detected.