Session Recording

Specify players for a site

November 11, 2024

Contributed by:

C B

Overview

You can now specify either the cloud player, on-premises players, or both to play the recordings of a site. By default, both the cloud player and on-premises players are selected.

Note:

This feature is available for Session Recording server 2308 and later only.

The on-premises players include the Session Recording player (Windows) and the Session Recording web player.

Configuration

To specify players available to play the recordings of a site, complete the following steps:

Select Configuration > Server Management from the left navigation of the Session Recording service.
Click Settings for the target site. The Site settings page appears.
On the Site settings page, select the Playback menu. The player selection page appears. By default, both options are selected.
Select at least one option as needed and then click Apply changes.

What if a player is disabled (not selected)

If the cloud player is disabled for recording playback of a site, the play button for recordings from the site is unavailable with a tooltip on hover.
If the on-premises players are disabled for recording playback of a site, you are prompted when selecting recordings from the site. The prompt message reads “Recording playback has been disabled for this server in the current player.” For an example of the prompt message in the on-premises Session Recording web player:

Meanwhile, if any recording of the site was shared as a link earlier, the Playback unavailable message appears when the viewer opens the link to access the recording.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Specify players for a site

November 11, 2024

Contributed by:

C B

November 11, 2024

Contributed by:

C B

Specify players for a site

Overview

Configuration

What if a player is disabled (not selected)

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