PoC Guide: Getting Started with Citrix Virtual Apps and Desktop Service

Overview

The Citrix Virtual Apps and Desktop service allows you to provide employees with a full workspace from any device while leaving most of the setup, upgrades, and monitoring to Citrix. IT will continue to manage and control the virtual machines, applications, and policies on the back end, while Citrix manages all the key infrastructure, installation, setup, and upgrades needed to maintain a Citrix environment. This reduces administrative overload and ensures you have all the latest features and functionality.

Conceptual Architecture

Components

Hosted by Citrix:

• Workspace: complete digital workspace that lets you securely deliver apps, desktops, files, & microapps to your end-users
• Gateway Service: allows secure, contextual remote access to apps and data
• Virtual Apps and Desktop Service: allows IT to provide virtual apps and desktops to their end users

Hosted by Customer:

• Cloud Connector: serves as a channel for communication between Citrix Cloud and your resource location. Although this is hosted within the customer’s resource location, it is managed by Citrix and kept evergreen. A minimum of two Cloud Connectors per resource location is recommended so that there is no loss in communication with Citrix Cloud.
• Virtual Delivery Agent: The VDA is used to register with the Cloud connector so connections can be brokered between the end-user’s device and the virtual machine

Scope

This proof-of-concept guide describes the following:

1. Creating a Citrix Cloud account
2. Requesting a Citrix Virtual Apps and Desktops service trial
3. Creating a Resource Location and installing the Citrix Cloud Connectors
4. Installing Citrix Virtual Delivery Agent on the virtual machines
5. Creating a Machine Catalog in the Citrix Virtual Apps & Desktops service
6. Creating a Delivery Group
7. Launching a session from Citrix Workspace

Prerequisites

VM Requirements

Prior to starting this POC, you need to create an image and install any application you would like to deliver to your end users.

Virtual Delivery Agents (VDAs) are required on each physical or virtual machine that delivers applications and desktops. These register with the cloud connectors. VDAs can be installed in either single-session or multi-session OS. The following operating systems are supported:

• Windows 10 (see CTX224843 for edition support) multi-session and single session
• Windows 7
• Windows Server 2012 R2 and newer

Cloud Connector Requirements

The cloud connectors act as the communication channel between the components hosted in Citrix Cloud and the components hosted in the resource location. The cloud connectors act as a proxy for the delivery controller in Citrix Cloud. To install the Citrix Cloud Connectors in your environment, you require (at least two) Windows Server 2012 R2 or later server machines/VMs. You require static IPs for these two machines. Windows installation and domain join of these machines must have been done in advance. The system requirements for the Cloud Connectors are here. Review the guidance on the cloud connector installation here. The machine the Citrix Cloud Connector runs on must have network access to all the virtual machines that are to be made available on the internet via the Citrix Workspace.

Some requirements Citrix Cloud Connector installation (installer performs checks for these) is:

The Citrix Cloud Connector machine must have outbound Internet access on port 443, and port 80 to only *.digicert.com. The port 80 requirement is for X.509 certificate validation. See more info here

Microsoft .NET Framework 4.7.2 or later must be pre-installed on the machine

Time on the machine must be synced with UTC

The Cloud Connector Connectivity Check Utility tool can be used to test the reachability of the Citrix Cloud and its related services

Deployment Steps

Create Citrix Cloud Account

If you are an existing Citrix Cloud customer, skip to the next section: Obtain Citrix Virtual Apps and Desktops Trial. Ensure that you have an active Citrix Cloud account. If your account has expired, contact your account manager to enable it.

1. Go to the Onboarding Citrix Cloud.
2. If you are an existing Citrix customer or have a Citrix.com or My Citrix account, select Use a Citrix.com or My Citrix Account. Enter your username and password (also known as your web login) or the email address and password associated with your Citrix.com account.
3. If you are new to Citrix and Citrix Cloud Enter your business details. Click Continue.
4. Select an appropriate region to host your Citrix Cloud deployment. Click Continue
5. If you chose the wrong region, then you can click Change to go back to the previous page and select the right region. Confirm that you have chosen the correct home region, Check the “I acknowledge that my home region is set to < Region you chose >” check box. Click Continue.
6. Provide the name of your company in the Company Name text box. If you agree then check the “I’ve read, understand and agree to the Terms of Service” check box and click Sign Up
7. Click Sign In
8. Verify your email id, by clicking Sign in to Get Started in the email you received from Citrix Cloud. Note: If you are unable to locate this email, search your spam folder. The subject of the email is: Complete your Account Setup from: donotreplynotifications@citrix.com
9. Once the account is confirmed, Enter and Confirm the password. Click Create Account.

Enable Multifactor Authentication for Citrix Cloud Administrators

1. Click the admin name in the top right corner of Citrix Cloud. Click My Profile
2. Click Set up an authenticator app on your device to start the device enrollment process. This app can be on your mobile device, laptop, or desktop.
3. You will receive an email with a verification code.
4. Enter this code and your account password. Click Verify.
5. Download an authenticator app that supports time-based, one-time passwords (TOTP). Options include Citrix SSO, Google Authenticator, Microsoft Authenticator, and more.
6. Scan the QR code or enter the key into your authenticator app. An entry will show up for Citrix and will start generating six-digit TOTP codes.
7. To verify proper configuration, enter the six-digit code from the app and click Verify.
8. If you lose your device or delete your authenticator app, you’ll need to use a recovery method to regain access to your account. Citrix will require two recovery methods to ensure you’ll always be able to securely access your Citrix Cloud account. First, choose “Recovery Phone”.
9. Enter your recovery phone information. In the case that you lose or replace your device, lose your backup codes, or delete your authenticator app, a Citrix representative will call you to verify your identity. We will never ask you for your password or back up codes.
10. Get your backup codes by clicking “Generate backup codes”.
11. Click Download Codes to download a text file with your backup codes. Store these securely as you’ll need them if you lose your device or delete the app that was generating your one-time passwords.
12. Acknowledge the backup codes have been downloaded and click Finish.

Obtain a Citrix Virtual Apps and Desktops Trial Account

1. Enter Username and Password Click Sign In. (If your account manages more than one customer select the appropriate one)
2. Click Citrix Cloud on top of the page. Search for the Citrix Virtual Desktops Service Tile. Click Request Trial.
3. If you know who your account team is, contact them to get the trial approved. If you are unsure who your account team is, continue to the next step.
4. Click Request a Call
5. Enter your details and in Comments section specify “Citrix Virtual Desktops service trial”. Click Submit. Citrix Sales contact you to give you access to the service. Note: This is not immediate, a Citrix sales rep will reach out

Create a Resource Location

Resource locations contain the resources required to deliver applications and desktops to your users. Your resource locations include your active delivery domain controller, your hypervisor or cloud services (hosts), your session hosts, and your cloud connectors.

1. Log in to your Citrix Cloud Console from your cloud connector (this can be done via RDP).
2. Under Resource Locations Click Edit or Add New
3. Click Add a Resource Location
4. Click the ellipses on the top right of the new resource location. Click Manage Resource Location.
5. Enter a new name of the New Resource Location. Click Confirm
6. Under the newly created resource location click + Cloud Connectors
7. Click Download. Click Run once the download finishes
8. Citrix Cloud connectivity test successful message will be displayed. Click Close. If the test fails, check the following link to resolve the issue. You may also use the Cloud Connector Connectivity Check Utility tool to verify all addresses are reachable
9. Click Sign In and Sign in to Citrix Cloud
10. From the drop-down menu select the appropriate Customer and Resource Location (Resource location drop-down menu will not be displayed if there is only one resource location). Click Install
11. Once the installation completes, a service connectivity test runs. Let it complete and you will see a successful result. Click Close
12. Refresh the Resource Location page in Citrix Cloud.
13. Click Cloud Connectors
14. The newly added Cloud Connector is listed. Repeat to install another Cloud Connector in the Resource Location on the second Windows server machine that you had prepared.

Install Citrix Virtual Delivery Agent

The Virtual Delivery Agent must be installed on all physical or virtual machines that are used to deliver applications or desktops. In this POC, we are going to be installing it on virtual machines. These can be single-session OS or multi-session OS depending on your organization’s needs.

1. Connect to the virtual machine the Domain admin. (for this POC, we are connecting via RDP) This will serve as the master image.
2. Open Citrix.com on a browser. Hover over Sign In and click My Account
3. Sign in with your username and password.
4. Click Downloads in the top menu. From the Select a product drop-down menu, select Citrix Virtual Apps and Desktops
5. In the page that opens, select the latest version of Citrix Virtual Apps and Desktops 7
6. Scroll down to Components that are on the product ISO but also packaged separately. Click the chevron to expand the section. Click Download File on the appropriate iso (depending on if you’re installing in a single or multi-session OS)
7. Check “I have read and certify that I comply with the above Export Control Laws” check box, if you agree. Click Accept. The download will begin.
8. Save the file. When the download completes, Click Open Folder
9. Click Run
10. Select Create a master MCS image and click Next
11. Click Next
12. Choose the additional components that you need and click Next
13. Type in the name of your cloud connector. Click Test connection and then click Add
14. Add the second cloud connector and select Next
15. Choose the appropriate features and click Next
16. Click the firewall and select Next
17. Review the components and click Install
18. If you want to collect diagnostic information click Connect, otherwise clear and click Next
19. Type in your Citrix Cloud credentials and click Ok
20. Click Next
21. Once the installation is completed click Finish (this might require the machine to restart) Repeat the procedure for all the master images you want to make. The same process applies for multi-session OS, except you would download the multi-session OS iso.

Create a Hosting Connection to the Citrix Cloud

Specific supported hypervisors can be found here

1. Once the trial is approved, Login to Citrix Cloud from your local machine. Scroll to My Services, and locate Virtual Apps and Desktops service tile, click Manage
2. The service overview page is displayed. Scroll further down and find the Workspace Experience URL. Bookmark it.
3. Click the chevron next to Manage on the top left. Click Full Configuration
4. In the Left drop-down list under Configuration. Click Hosting and then click Add Connection and Resources
5. Select your connection type and input the necessary information
6. Decide whether you are going to use shared storage or local storage and click Next
7. Pick with where you want each storage type to be saved and click Next
8. Choose which network you want your virtual machines to use in addition to a name for the resource and click Next
9. Review the summary and if everything is accurate click Finish

Create a Machine Catalog in Citrix Virtual Apps & Desktops service

Use Citrix Virtual Apps & Desktop service to create a catalog of the virtual machines. We are going to be creating copies of the machine we installed the VDA agent.

1. In the left menu under Citrix Studio. Click Machine Catalogs
2. In the Actions menu (right side). Click Create Machine Catalog
3. In the Machine Catalog Setup dialog, click Next
4. Select the appropriate operating system for your machine catalog. This needs to match the operating system of the virtual machine where you installed the VDA
5. Choose how you want to deploy your machines. In this POC guide, we are going to have Machines that are powered managed and deployed through Citrix Machine Creation Services. Click Next
6. Choose how you want users to connect. Click Next
7. Choose the VM in which you installed the VDA and click Next
8. Specify the number of machines you want created and click Next
9. Active Directory accounts for the new VM can be created beforehand or can be created automatically. Specify which OU you want these new VMs to be a part of. Determine the naming scheme that you want these new machines to have and click Next
10. Enter credentials that have sufficient permissions to create machine accounts in active directory and click Ok
11. Enter a Machine Catalog name. Review—and click Finish
12. This will now create a copy of the master image and create your machine catalog
13. Once completed you see your machine catalog appear in your Citrix Cloud console

Create Delivery Group

1. From the left side menu click Delivery Groups to start creating your delivery group.
2. Click Create Delivery Group from the Actions menu.
3. In the Create Delivery Group dialog that opens click Next
4. Select the catalog you created earlier and choose the number of machines from the machine catalog that will be assigned to this delivery group. Click Next
5. You can choose to assign users at this stage, or leave the user management to Citrix Cloud and assign users through the Citrix Cloud library. Click Next
6. You can specify applications that appear to the end users under their workspace or if you want to deliver only the desktop, leave this blank and click Next
7. Choose the name of your Delivery group and the display name that your users will see and click Finish

Add Users

1. Go back to main menu of Citrix Cloud and click View Library
2. You will now see your offerings available. Click the ellipses and click Manage Subscribers
3. Choose the user or group that you want to assign to those resources

Launch a Session from Citrix Workspace

1. Open the Workspace URL you had saved earlier (from Citrix Cloud) to the gain access to the Citrix Workspace. Login as a domain user you assigned the resources in the previous section
2. If this is the first time you are launching a session from the browser, you may get the following pop-up. Ensure Citrix Workspace App is installed and click Detect Workspace
3. Click View all Desktops. You will now see the desktop that we assigned in the previous section
4. The session launches giving the user access to their virtual desktop

Additional Information

The Citrix Cloud Resource Center can help you learn more about features, and search to resolve issues.

1. Click the blue compass arrow at the bottom of the Citrix Cloud page
2. Click Search Articles. This allows you to search through a list of product documentation and Knowledge Center Articles
3. Enter a search query

You have access to a list of product documentation and Knowledge Center articles for common tasks without leaving Citrix Cloud.