Product Documentation

Citrix Cloud Connector

Jan 19, 2018

The Citrix Cloud Connector is a Citrix component that serves as a channel for communication between Citrix Cloud and your resource locations, enabling cloud management without requiring any complex networking or infrastructure configuration. This removes all the hassle of managing delivery infrastructure. It enables you to manage and focus on the resources that provide value to your users.

localized image

Which services require the Cloud Connector?

The XenApp and Desktop Service requires the Cloud Connector. The XenMobile Service requires the Cloud Connector for enterprise connectivity to XenMobile.

Where do I get the Cloud Connector?

You can download the Cloud Connector software from within Citrix Cloud. 

  1. Sign in to Citrix Cloud.
  2. From the menu in the top-left of the screen, select Resource Locations.
  3. If you have no existing resource locations, click Download on the Resource Locations page. When prompted, save the cwcconnector.exe file. 
  4. If you have a resource location but no Cloud Connectors installed in it, click the Cloud Connectors bar and then click Download. When prompted, save the cwcconnector.exe file.

Where do I install the Cloud Connector?

Install the Cloud Connector on a machine running Windows Server 2012 R2 or Windows Server 2016. This machine must be joined to your domain and able to communicate with the resources that you want to manage from Citrix Cloud.

How many Cloud Connectors should I install?

In each resource location, you need enough Cloud Connectors to support your required load, plus at least one more to ensure high availability.  Citrix recommends at least two Cloud Connectors in each resource location.

How do I automate Cloud Connector installation?

Silent installation or push deployments of the Connector using Group Policy or other deployment systems is supported. See Citrix Cloud Connector Technical Details for required silent install parameters.

How does the Cloud Connector communicate with the cloud?

The Cloud Connector authenticates and encrypts all communication between Citrix Cloud and your resource locations. All communication between the Cloud Connector and Citrix Cloud are outbound. All connections are established from the Cloud Connector to the cloud using the standard HTTPS port (443) and the TCP protocol. No incoming connections are accepted.

What functions does the Cloud Connector perform?

  • Active Directory (AD): Enables AD management, allowing the use of AD forests and domains within your resource locations. It removes the need for adding any additional AD trusts.
  • XenApp and XenDesktop publishing: Enables publishing from resources in your resource locations.
  • XenMobile: Enables a XenMobile enterprise mobility management (EMM) environment for managing apps and devices as well as users or groups of users.
  • Delivery group provisioning: Enables provisioning of machines directly into your resource locations.


Although operational, functionality might be reduced for the period of time that the connection to Citrix Cloud is unavailable.

You can monitor the health of the Cloud Connector from the Citrix Cloud console.

How do I make sure the Cloud Connector is always available?

Install multiple Cloud Connectors in each of your resource locations. Citrix recommends at least two (2) Cloud Connectors in each resource location for continuous availability. If one Cloud Connector is unavailable for any period of time, the other Cloud Connectors can maintain the connection.

What happens if the Cloud Connector is down?

As long as there is one Cloud Connector available, there will be no loss in communication with Citrix Cloud.

The Cloud Connector is stateless. All configuration is stored in the cloud. This enables any Cloud Connector in a resource location to provide the operations required. Install more than one Cloud Connector in your resource location to distribute the load across all services.

The end user's connection to the resources in the resource location does not rely on a connection to Citrix Cloud, wherever possible. This enables the resource location to provide users access to their resources regardless of a connection being available to Citrix Cloud.

How do I manage load?

Manage load by installing multiple Cloud Connectors in each resource location. Since each Cloud Connector is stateless, the load can be distributed across all available Cloud Connectors. There is no need to configure this load balancing function. It is completely automated.

What do I need to do to support the Cloud Connector?

Basically, nothing. Install and walk away. As long as you ensure continuous availability of the Cloud Connector in each resource location, you can manage the machines where they are installed one at a time to avoid outage periods. You can monitor the health of the Cloud Connectors from within Citrix Cloud.