Product Documentation

Citrix Cloud Connector Technical Details

The Citrix Cloud Connector is a component with a collection of Windows services installed on Windows Server 2012 R2 or Windows Server 2016.

System requirements

The machine hosting the Cloud Connector must meet the following requirements:

  • Microsoft .NET Framework 4.5.1 or later installed
  • Joined to an Active Directory domain that contains the resources and users that you will use to create offerings for your users.
  • Connected to a network that can contact the resources you will use in your resource location. For more information, see Cloud Connector Proxy and Firewall Configuration.
  • Connected to the Internet. For more information, see Internet Connectivity Requirements.
  • Server clock is set to the correct UTC time.

Supported Active Directory functional levels

The Citrix Cloud Connector supports the following forest and domain functional levels in Active Directory.

Forest Functional Level Domain Functional Level Supported Domain Controllers
Windows Server 2008 R2 Windows Server 2008 R2 Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows Server 2008 R2 Windows Server 2012 Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows Server 2008 R2 Windows Server 2012 R2 Windows Server 2012 R2, Windows Server 2016
Windows Server 2008 R2 Windows Server 2016 Windows Server 2016
Windows Server 2012 Windows Server 2012 Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows Server 2012 Windows Server 2012 R2 Windows Server 2012 R2, Windows Server 2016
Windows Server 2012 Windows Server 2016 Windows Server 2016
Windows Server 2012 R2 Windows Server 2012 R2 Windows Server 2012 R2, Windows Server 2016
Windows Server 2012 R2 Windows Server 2016 Windows Server 2016
Windows Server 2016 Windows Server 2016 Windows Server 2016

View the health of the Cloud Connector

The Resource Locations page in Citrix Cloud displays the health status of all the Cloud Connectors in your resource locations.

Event messages

Event messages are available in the Windows Event viewer on the connector machine. The Windows event logs that the Cloud Connector generates are in the following documents:

Event logs

By default, event logs are located in the C:\ProgramData\Citrix\WorkspaceCloud\Logs directory of the machine hosting the Cloud Connector.

Troubleshoot the Cloud Connector

The first step in diagnosing any issues with the Cloud Connector is to check the event messages and event logs. If you don’t see the Cloud Connector listed in your resource location or is “not in contact,” the event logs will provide some initial information.

If the Cloud Connector is “disconnected” and the event logs don’t indicate why a connection can’t be established between the Cloud Connector and Citrix Cloud, contact Citrix Support.

If the Cloud Connector is in an “error” state, there might be a problem hosting the Cloud Connector. Install the Cloud Connector on a new machine. If the issue persists, contact Citrix Support.

Citrix Cloud Connector Technical Details