Logging for Citrix Workspace-App

Last published : Oct 16, 2026
For the Citrix Workspace-App, you can enable and configure logging via a configuration parameter.
Related information
Connecting to a Citrix® farm

Configuring the log level

  1. In the Scout Console, for the relevant devices, open Advanced device configuration > Advanced file entries.
  2. Define the following entry
    File
    Section
    Entry
    Value 0\|3\|7
    0: Logging disabled (default)
    3: Only errors are logged
    7: Logs for all levels are generated
    For further information, see Advanced file entries.
As soon as the new configuration is active, logs are written to .

Enabling detailed logging for Microsoft Teams

Note:
The eLux® package Citrix Workspace-App for Linux and the included feature package Microsoft Teams Optimization must be installed on the devices.
  1. Create a configuration file named config.json and enter the following:
    [Copy]

    {
      "WebrtcLogLevel" : 0,
      "WebrpcLogLevel" : 0
    }
  2. Transfer the config.json file to the devices to /setup/ica/hdx_rtc_engine
    For further information, see Files configured for transfer.
When Microsoft Teams (in VDI) is used on the devices, the relevant log files are written.
  • To access the log files, use the diagnostics function. To do so, create a diagnostic template that contains the following entries:
    /tmp/hdxrtcengine// /tmp/webrpc//
For further information, see Device diagnostics.
After retrieving the diagnostic files, you can find the log files in the hdxrtcengine and webrpc directories.