Connectivity checks

Last published : Oct 12, 2026

From the XenMobile® Support page, you can check the XenMobile connection to Citrix Gateway and to other servers and locations.

Conducting XenMobile Connectivity Checks

In the XenMobile console, click the wrench icon in the upper-right corner of the console. The Support page appears.
Under Diagnostics, click XenMobile Connectivity Checks. The XenMobile Connectivity Checks page appears. If your XenMobile environment has clustered nodes, all nodes are shown.
Select the servers that you want to include in the connectivity test and then click Test Connectivity. The test results page appears.
Select a server in the test results table to see detailed results for that server.

On the Support page, under Diagnostics, click Citrix Gateway Connectivity Checks. The Citrix Gateway Connectivity Checks page appears. The table is empty if you haven't added any Citrix Gateway servers.
Click Add. The Add Citrix Gateway Server dialog box appears.
In Citrix Gateway Management IP, type the management IP address for the server running Citrix Gateway that you want to test.

Note:

If you're conducting a connectivity check for a Citrix Gateway server that has already been added before, the IP address is provided.
Type your administrator credentials for this Citrix Gateway.

Note:

If you're conducting a connectivity check for a Citrix Gateway server that has already been added before, the user name is provided.
Click Add. The Citrix Gateway is added to the table on the Citrix Gateway Connectivity Checks page.
Select the Citrix Gateway server and then click Test Connectivity. The results appear in a test results table.
Select a server in the test results table to see detailed results for that server.