Anonymize data in support bundles

Last published : Oct 12, 2026
When you create support bundles in XenMobile®, sensitive user, server, and network data is made anonymous by default. You can change this behavior on the Anonymization and De-anonymization page. You can also download a mapping file that XenMobile saves when anonymizing data. Citrix® support can request this file to de-anonymize the data and locate a problem with a specific user or device.
  1. In the XenMobile console, click the wrench icon in the right upper-hand corner. The Support page appears.
  2. On the Support page, under Advanced, click Anonymization and De-anonymization. The Anonymization and De-anonymization page appears.
    Image of Anonymize data configuration
  3. In Support bundle anonymization, select whether the data is anonymized. The default is ON.
  4. Next to De-anonymization, click Download de-anonymization file to download the mapping file to send to Citrix support when they need specific device or user information to diagnose an issue.
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