Citrix Workspace platform

Citrix Workspace platform is a foundational component of Citrix Cloud that enumerates and delivers all your digital workspace resources to the Citrix Workspace user experience.

Important:

The following addresses need to be contactable in order to properly operate and consume Citrix Workspace:

  • https://*.cloud.com
  • https://*.citrixdata.com

For a full listing of Citrix Cloud connectivity requirements, see Internet Connectivity Requirements.

Workspace overview

This screenshot is an example of what Citrix Workspace looks like to your users. This interface is evolving and may look different to what they are working with today. For example, it will only include Files if your organization has subscribed to the Content Collaboration service.

For an overview of what’s new in Citrix Workspace, see Citrix Workspace experience and look out for Citrix Cloud: What’s New blogs.

Workspace Apps page

Note:

When you first subscribe to any of the available services, the integration to Citrix Workspace is disabled by default for your users. You can enable each service from the Service Integrations tab on the Workspace Configuration page.

Citrix Virtual Apps Essentials service

Citrix Virtual Apps Essentials offers secure access to virtual Windows apps. This service includes a workspace URL, enabled by default, usually in the format: https://yourcompanyname.cloud.com. Follow the steps to set up Citrix Virtual Apps Essentials, then test and share the workspace URL link with your subscribers to give them access to their apps.

Citrix Virtual Desktops Essentials service

Citrix Virtual Desktops Essentials offers secure access to Windows 10 virtual desktops. This service includes a workspace URL, enabled by default, usually in the format: https://yourcompanyname.cloud.com. Follow the steps to set up Citrix Virtual Desktops Essentials, then test and share the workspace URL link with your subscribers to give them access to their desktops.

Citrix Virtual Apps and Desktops service

The Citrix Virtual Apps and Desktops service offers secure access to virtual apps and desktops. This service includes a workspace URL, enabled by default, usually in the format: https://yourcompanyname.cloud.com. Follow the steps to set up the Citrix Virtual Apps and Desktops service, then test and share the workspace URL link with your subscribers to give them access to their apps and desktops. Your subscribers can access the workspace URL without any additional configuration.

Endpoint Management

For Endpoint Management customers with the workspace experience enabled, users who open Secure Hub and click Add Apps are directed to the Workspace apps store instead of the Secure Hub store. This feature is available only to new customers. Migration for existing customers is not supported. To use this feature, perform the following tasks:

  • Enable the Password Caching and Password Authentication policies. For more information on configuring policies, see MDX Policies at a glance.
  • Configure Active Directory authentication as AD or AD+Cert. These are the two modes that we support. For more information on configuring authentication, see Domain or domain plus security token authentication.
  • Enable Workspace integration for Endpoint Management. For more information on workspace integration, see Workspace Configuration.

    Important:

    After this feature is enabled, ShareFile SSO occurs through Workspace and not through Endpoint Management. We recommend that you disable ShareFile integration in the Endpoint Management console before you enable Workspace integration.

Citrix Gateway service

The Citrix Gateway service (formerly NetScaler Gateway Service) provides secure remote access with Identity and Access Management (IdAM) capabilities, delivering a unified experience to SaaS (Software as a Service) apps and virtual apps and desktops. Follow the steps to set up the Citrix Gateway service, then test and share the workspace URL with your subscribers to give them remote access. For more information on configuring SaaS apps within the Citrix Gateway service, see Support for Software as a Service Apps.

Content Collaboration service

The Content Collaboration service (formerly ShareFile) provides secure data access, sync, and sharing of files from any device. Follow the steps to set up the Content Collaboration service, then test and share the workspace URL with your subscribers to give them access to Files.

Secure Browser service

The Secure Browser service protects the corporate network from browser based attacks by isolating web browsing. When subscribers (users) navigate to the URL provided by the administrator, their published browsers are shown, along with other apps and desktops that are configured for them in other Citrix Cloud services. Follow the steps to set up the Secure Browser Service, then test and share the workspace URL with your subscribers to give them access to a secure browser.

Example use case

Your organization currently manages a mix of Microsoft Office apps through the Citrix Virtual Apps and Desktops service and SaaS apps such as Workday through the Citrix Gateway service.

You also have legacy apps from an on-premises Virtual Apps and Desktops deployment. You can now deliver all these apps into a single integrated user experience.

The user can access their workspace with all the apps they need from a browser or app - the Citrix Workspace app. You can customize the experience in a simplifed console (Workspace Configuration) in Citrix Cloud, and choose how you want users to authenticate.

For this use case, complete the set up for the individual services first. Switch to Workspace Configuration to carry out further customization and configuration to the overall behavior of the Workspace user experience. Workspace Configuration (in the Sites tab) is also where you connect up your on-premises Virtual Apps and Desktops deployment to the Workspace user experience (known as Site aggregation). Share the Workspace URL with your users for clientless access, and guide them to install the Citrix Workspace app for the best experience.

Important:

Currently, some customers continue to use StoreFront as outlined in the service StoreFront article, and in the Citrix Virtual Desktops Essentials article.