Data collection and monitoring

Customer Experience Improvement Program (CEIP)

Data collected Description What do we use it for?
Configuration and usage data The Citrix Customer Experience Improvement Program (CEIP) gathers configuration and usage data from Citrix Workspace app for Linux and automatically sends the data to Google Analytics. This data helps Citrix improve the quality, reliability, and performance of Citrix Workspace app.

Additional information

Citrix handles your data following the terms of your contract with Citrix. Also, protects it as specified in the Citrix Services Security Exhibit available on the Citrix Trust Center.

Citrix also uses Google Analytics to collect certain data from Citrix Workspace app as part of CEIP. You might review how Google handles data collected for Google Analytics.

Clear sending CEIP data to Citrix and Google Analytics. For this activity, there is an exception for the data collected for Google Analytics indicated by * in the second table in the following section. You can do the following to clear sending CEIP data to Citrix and Google Analytics:

  1. Navigate to the <ICAROOT>/config/module.ini folder and go to the CEIP section.
  2. Select the entry EnableCeip and set it to Disable.
  3. Restart all Citrix service components by running the following commands for the changes to take effect:

    storebrowse -K
    killall -9 UtilDaemon


After you set the EnableCeip key to Disable, you can disable sending the final two CEIP data elements collected by Google Analytics. These data elements are Operating System version and Workspace app version. For this action, navigate to the following section and set the value as suggested:

Location: <ICAROOT>/config/module.ini

Section: GoogleAnalytics

Entry: DisableHeartBeat

Value: True


No data is collected for the users in the European Union (EU), European Economic Area (EEA), Switzerland, and the United Kingdom (UK).

The specific CEIP data elements collected by Google Analytics are:

Operating system version* Workspace app version* App name Workspace app language
Session launch method Compiler version Hardware platform Store configuration
Citrix Virtual Apps and Desktops Session Launch Status Authentication configuration Connection protocol Browser Content Redirection feature usage
Connection Lease Details App Protection configuration    

Support for NetScaler App Experience (NSAP) virtual channel

Previously available as an experimental feature, the NSAP virtual channel feature is fully supported starting with version 2006. All HDX Insight data is sourced from the NSAP virtual channel exclusively and sent uncompressed. This approach improves the scalability and the performance of sessions. The NSAP virtual channel is enabled by default. To disable it, toggle the VDNSAP flag NSAP=Off in the module.ini file.

For more information, see HDX Insight in the Linux Virtual Delivery Agent documentation, and HDX Insight in the Citrix Application Delivery Management service documentation.

Support for Citrix Analytics

Starting with the version 2006, Citrix Workspace app is updated to transmit data to the Citrix Analytics Service from ICA sessions that you launch from a browser.

For more information on how Citrix Analytics uses this information, see Self-Service Search for Performance and Self-service search for Virtual Apps and Desktops.

Citrix Workspace app for Linux is instrumented to securely transmit logs to Citrix Analytics when the app triggers certain events. The logs are analyzed and stored on Citrix Analytics servers when enabled. For more information about Citrix Analytics, see Citrix Analytics.

Data collection and monitoring