This article contains information to help administrators troubleshoot issues with Citrix Workspace app for Linux.


You might come across the following connection issues.

ICA launch Fedora 29/30

ICA launch might fail on Fedora 29/30. As a workaround, follow the steps:

  1. Install compat-openssl10 by using the command.

    sudo yum install compat-openssl10.x86_64

  2. Set the environment variable in ~/.bashrc to load for every session. This action points to the older libcrypto library.

    export LD_PRELOAD=/lib64/


The app works fine in X.Org server as compared to the Wayland compositor. For distributions that have Wayland as the default graphics protocol, uncomment either of the following:

WaylandEnable=false in /etc/gdm/custom.conf or in /etc/gdm3/custom.conf

Log off and log on to point to the X.Org server.

Published resource or desktop session

If, when establishing a connection to a Windows server, a dialog box appears with the message “Connecting to server…” but no subsequent connection window appears, you might need to configure the server with a Client Access License (CAL). For more information about licensing, see Licensing.

Session reconnection

Sometimes reconnecting to a session with a higher color depth than that requested by Citrix Workspace app causes the connection to fail. This failure is due to a lack of available memory on the server. If the reconnection fails, Citrix Workspace app tries to use the original color depth. Otherwise, the server tries to start a new session with the requested color depth, leaving the original session in a disconnected state. However, the second connection might also fail if there is still a lack of available memory on the server.

Full Internet name

Citrix recommends that you configure DNS (Domain Name Server) on your network to enable you to resolve the names of servers to which you want to connect. If you do not have DNS configured, it may not be possible to resolve the server name to an IP address. Alternatively, you can specify the server by its IP address, rather than by its name. TLS connections require a fully qualified domain name, not an IP address.

Proxy detection failure

If your connection is configured to use automatic proxy detection and you see a “Proxy detection failure: Javascript error” error message when trying to connect, copy the wpad.dat file into $ICAROOT/util. Run the following command, where host name is the hostname of the server to which you are trying to connect:

cat wpad.dat | ./pacexec pac.js FindProxyForURL <http://hostname> hostname 2\>&1 | grep “undeclared variable”

If you get no output, there is a serious issue with the wpad.dat file on the server that you need to investigate. However, if you see output such as “assignment to undeclared variable …” you can fix the problem. Open pac.js and for each variable listed in the output, add a line at the top of the file in the following format, where “…” is the variable name.

var ...;

Slow sessions

If a session does not start until you move the mouse, there might be a problem with random number generation in the Linux kernel. As a workaround, run an entropy-generating daemon such as rngd (which is hardware-based) or haveged (from Magic Software).

Cipher suites

If your connection fails with the new cryptographic support:

  1. You can use various tools to check what cipher suites your server supports, including:
    • (requires the server to have Internet access)
    • sslyze (
  2. In Linux Client WireShark find packet (Client Hello, Server Hello) with filter (ip.addr == VDAIPAddress) to find the SSL section. The result has the cipher suites sent by the client and accepted by the server.

Incorrect Citrix Optimization SDK

The Citrix Optimization SDK package contains in incorrect version of the As a workaround, perform the following steps:

  1. Download Citrix Optimization SDK package version 18.10 from the Downloads page.

    1. Go to the path CitrixPluginSDK/UIDialogLib/GTK:

      cd CitrixPluginSDK/UIDialogLib/GTK

    2. Delete all the object files:

      rm -rf *.o

    3. Go to WebKit folder:

      cd ../WebKit

    4. Remove the existing

      rm -rf

    5. Use the following command in the WebKit directory:

      make all

      The new is generated.

    6. Copy the new library into the $ICAROOT/lib directory.

Weak cipher-suites for SSL connections

When making a TLS connection, the Citrix Workspace app for Linux offers a more modern and restricted set of cipher suites by default. If you are connecting to a server that requires an older cipher suite, set the configuration option SSLCiphers=ALL in the [WFClient] section of a configuration file.

The following advanced cipher suites are supported:

  • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (0xc030), ALL, GOV
  • TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 (0xc028), ALL, GOV

Loss of connection

When using the EDT protocol, you might see the error message: Connection to “…” has been lost. This issue can occur when the connection goes through a router with a Maximum Transmission Unit for EDT that is smaller than the default of 1,500 bytes. Do the following:

  • Set edtMSS=1000 in a configuration file.

Connection errors

Connection errors might produce various different error dialogs. Examples are:

  • Error in connection: A protocol error occurred while communicating with the Authentication Service
  • The Authentication Service cannot be contacted
  • Your account cannot be added using this server address

Some problems might cause such errors, including:

  • When the local computer and the remote computer cannot negotiate a common TLS protocol. For more information, see TLS.
  • When the remote computer requires an older cipher suite for a TLS connection. In this case, you can set the configuration option SSLCiphers=ALL in the \[WFClient\] section of a configuration file and run killall AuthManagerDaemon ServiceRecord selfservice storebrowse before restarting the connection.
  • When the remote computer requests a client certificate inappropriately. IIS should only accept or require certificates for Citrix, Authentication, and Certificate.
  • Other problems.

Low-bandwidth connections

Citrix recommends that you use the latest version of Citrix Virtual Apps and Desktops on the server and Citrix Workspace app on the user device.

If you are using a low-bandwidth connection, you can change your Citrix Workspace app configuration and the way you use Citrix Workspace app to improve performance.

  • Configure your Citrix Workspace app connection - Configuring your Citrix Workspace app connections can reduce the bandwidth that ICA requires and improves performance
  • Change how Citrix Workspace app is used - Changing the way Citrix Workspace app is used can also reduce the bandwidth required for a high-performance connection
  • Enable UDP audio - This feature can maintain consistent latency on congested networks in Voice-over-IP (VoIP) connections
  • Use the latest versions of Citrix Virtual Apps and Citrix Workspace app for Linux - Citrix continually enhances and improves performance with each release, and many performance features require the latest Citrix Workspace app and server software


Screen tearing

Screen tearing occurs when parts of two (or more) different frames appear on the screen at the same time, in horizontal blocks. This issue is most visible with large areas of fast changing content on screen. Although the data is captured at the VDA in a way that avoids tearing, and the data is passed to the client in a way that doesn’t introduce tearing, X11 (the Linux/Unix graphics subsystem) does not provide a consistent way to draw to the screen in a way that prevents tearing.

To prevent screen tearing, Citrix recommends the standard approach which synchronizes application drawing with the drawing of the screen. That is, wait for vsvnc, to initiate the drawing of the next frame. There are some options when using Linux, depending on the graphics hardware you have on the client and what window manager you are using. These options are divided into two groups of solutions:

  • X11 GPU settings
  • Use a Composition Manager

X11 GPU Configuration

For Intel HD graphics, create a file in the xorg.conf.d called 20-intel.conf with the following contents:

Section "Device"

 Identifier    "Intel Graphics"
 Driver        "intel"
 Option        "AccelMethod" "sna"
 Option        "TearFree" "true"


For NVIDIA graphics, locate the file in the xorg.conf.d folder that contains the “MetaModes” Option for your configuration. For each comma-separated MetaMode used add the following:

{ForceFullCompositionPipeline = On}

For example:

Option “MetaModes” “DFP-0: 1920x1200 +0+0 {ForceFullCompositionPipeline = On}”


Different Linux distributions use different paths to xorg.conf.d, for example, /etc/X11/xorg.conf.d, or, /user/share/X11/xorg.conf.d.

Composition managers

Use the following:

  • Compiz (built into Ubuntu Unity). Install the “CompizConfig Settings Manager.”

    Run “CompizConfig Settings Manager”.

    Under “General > Composition” clear “Undirect Fullscreen Windows”.


Use “CompizConfig Settings Manager” with caution because incorrectly changing values can prevent the system from launching.

  • Compton (an add-on utility). Refer to the man page/documentation for Compton for full details. For example, run the following command:

    compton --vsync opengl --vsync -aggressive

Incorrect keystrokes

If you are using a non-English language keyboard, the screen display may not match the keyboard input. In this case, you should specify the keyboard type and layout that you are using. For more information about specifying keyboards, see Control keyboard behavior.

Excessive redrawing

Some window managers continuously report the new window position when moving seamless windows, which can result in excessive redrawing. To fix this problem, switch the window manager to a mode that draws only window outlines when moving a window.

Icon compatibility

The Citrix Workspace app for linux creates window icons that are compatible with most window managers, but are not fully compatible with the X Inter-Client Communication Convention.

Full icon compatibility

To provide full icon compatibility:

  1. Open the wfclient.ini configuration file.
  2. Edit the following line in the [WFClient] section: UseIconWindow=True
  3. Save and close the file.

Cursor color

The cursor can be difficult to see if it is the same or similar in color to the background. You can fix this issue by forcing areas of the cursor to be black or white.

To change the color of the cursor

  1. Open the wfclient.ini configuration file.

  2. Add one of the following lines to the [WFClient] section:

    CursorStipple=ffff,ffff (to make the cursor black)

    CursorStipple=0,0 (to make the cursor white)

  3. Save and close the file.

Color flash

When you move the mouse into or out of a connection window, the colors in the non-focused window start to flash. This issue is a known limitation when using the X Windows System with PseudoColor displays. If possible, use a higher color depth for the affected connection.

Color changes with TrueColor display

Users have the option of using 256 colors when connecting to a server. This option assumes that the video hardware has palette support to enable applications to change the palate colors to produce animated displays.

TrueColor displays have no facility to emulate the ability to produce animations by rapidly changing the palette. Software emulation of this facility is expensive for time and network traffic. To reduce this cost, Citrix Workspace app buffers rapid palette changes, and updates the real palette only every few seconds.

Incorrect display

Citrix Workspace app uses EUC-JP or UTF-8 character encoding for Japanese characters, while the server uses SJIS character encoding. Citrix Workspace app does not translate between these character sets. This issue can cause problems displaying files that are saved on the server and viewed locally, or saved locally and viewed on the server. This issue also affects Japanese characters in parameters used in extended parameter passing.

Session span

Full-screen sessions span all monitors by default, but a command-line multi-monitor display control option, -span, is also available. It allows full-screen sessions to span multiple monitors.

Desktop Viewer toolbar functionality allows you to switch a session between windowed and full screen session window, including multi-monitor support for the intersected monitors.


Span has no effect on Seamless or normal windowed sessions (including those in maximized windows).

The - span option has the following format: -span [h][o][a|mon1[,mon2[,mon3, mon4]]]

If h is specified, a list of monitors is printed on stdout. If h is the whole option value, wfica exits.

If o is specified, the session window has the override-redirect attribute.


The use of this option value is not recommended. It is intended as a last resort, for use with uncooperative window managers. The session window is not visible to the window manager, does not have an icon, and cannot be restacked. It can be removed only by ending the session.

If a is specified, Citrix Workspace app tries to create a session that covers all monitors.

Citrix Workspace app assumes that the rest of the -span option value is a list of monitor numbers. A single value selects a specific monitor, two values select monitors at the top-left and bottom-right corners of the required area, four specify monitors at the top, bottom, left, and right edges of the area.

Assuming o was not specified, wfica uses the _NET_WM_FULLSCREEN_MONITORS message to request an appropriate window layout from the window manager, if it is supported. Otherwise, it uses size and position hints to request the desired layout.

The following command can be used to test for window manager support: xprop -root | grep \_NET\_WM\_FULLSCREEN\_MONITORS

If there is no output, there is no support. If there is no support, you may need an override-redirect window. You can set up an override-redirect window using -span o.

To make a session that spans multiple monitors from the command line:

  1. At a command prompt, type:

    /opt/Citrix/ICAClient/wfica -span h

    A list of the numbers of the monitors currently connected to the user device is printed to stdout and wfica exits.

  2. Make a note of these monitor numbers.

  3. At a command prompt, type:

    /opt/Citrix/ICAClient/wfica -span \[w\[,x\[,y,z\]\]\]

    where w, x, y, and z are monitor numbers obtained in step 1 above and the single value w, specifies a specific monitor, two values w and x specify monitors at the top-left and bottom-right corners of the required area, and four values w, x, y and z specify monitors at the top, bottom, left, and right edges of the area.


    • Define the WFICA_OPTS variable before starting self-service through a browser. To do this, edit your profile file, normally found at $HOME/.bash_profile or $HOME/.profile, adding a line to define the WFICA_OPTS variable. For example:

      export WFICA_OPTS="-span a"

    • This change affects both Citrix Virtual Apps and Desktops sessions.
    • If you have started self-service or storebrowse, remove processes t hey started in order for the new environment variable to take effect. Remove them with:

    killall AuthManagerDaemon ServiceRecord storebrowse

Local applications

You might not escape from a full-screen session to use local applications or another session, because the client-side system UI is hidden and the Keyboard Transparency feature disables the usual keyboard command. For example, Alt+Tab, sending the command to the server instead.

As a workaround, use CTRL+F2 to turn off the Keyboard Transparency feature temporarily until the focus next returns to the session window. An alternative workaround is to set TransparentKeyPassthrough to No in $ICAROOT/config/module.ini. This disables the Keyboard Transparency feature. However you might have to override the ICA file by adding this setting in the All_regions.ini file.


Local browser

When you click on a link in a Windows session, the content appears in a local browser. Server-client content redirection is enabled in wfclient.ini. This causes a local application to run. To disable server-client content redirection, see server-client content redirection.

Access published resources

When you access published resources, your browser prompts to save a file. Browsers other than Firefox and Chrome may require configuration before you can connect to a published resource. However, when trying to access a resource by clicking an icon on the page, your browser prompts you to save the ICA file.

Specific browser

If you have problems using a specific web browser, set the environment variable BROWSER to specify the local path and name of the required browser before running setupwfc.

Firefox browser

When you launch desktops or applications in Firefox, if page is unresponsive, try enabling the ICA plug-in.

ICA plug-in in Firefox

When the ICA plug-in is enabled in Firefox, desktop and application sessions might not start. In this case, try disabling the ICA plug-in.

Configuration errors

These errors might occur if you configured a connection entry incorrectly.

E_MISSING_INI_SECTION - Verify the configuration file: “…”. The section “…” is missing in the configuration file.

The configuration file was incorrectly edited or is corrupt.

E_MISSING_INI_ENTRY - Verify the configuration file: “…”. The section “…” must contain an entry “…”.

The configuration file was incorrectly edited or is corrupt.

E_INI_VENDOR_RANGE - Verify the configuration file: “…”. The X server vendor range “…” in the configuration file is invalid.

The X Server vendor information in the configuration file is corrupt. Contact Citrix.

wfclient.ini configuration errors

These errors might occur if you edited wfclient.ini incorrectly.

E_CANNOT_WRITE_FILE - Cannot write file: “…”

There was a problem saving the connection database; for example, no disk space.

E_CANNOT_CREATE_FILE - Cannot create file: “…”

There was a problem creating a connection database.

E_PNAGENT_FILE_UNREADABLE - Cannot read Citrix Virtual Apps file “…”: No such file or directory.

— Or —

Cannot read Citrix Virtual Apps file “…”: Permission denied.

You are trying to access a resource through a desktop item or menu, but the Citrix Virtual Apps file for the resource is not available. Refresh the list of published resources by selecting Application Refresh on the View menu, and try to access the resource again. If the error persists, check the properties of the desktop icon or menu item, and the Citrix Virtual Apps file to which the icon or item refers.

PAC file errors

These errors might occur if your deployment uses proxy auto-configuration (PAC) files to specify proxy configurations.

Proxy detection failure: Improper auto-configuration URL.

An address in the browser was specified with an invalid URL type. Valid types are http:// and https://, and other types are not supported. Change the address to a valid URL type and try again.

Proxy detection failure: .PAC script HTTP download failed: Connect failed.

Check if an incorrect name or address was entered. If so, fix the address and retry. If not, the server could be down. Retry later.

Proxy detection failure: .PAC script HTTP download failed: Path not found.

The requested PAC file is not on the server. Either change this on the server, or reconfigure the browser.

Proxy detection failure: .PAC script HTTP download failed.

The connection failed while downloading the PAC file. Reconnect and try again.

Proxy detection failure: Empty auto-configuration script.

The PAC file is empty. Either change this on the server, or reconfigure the browser.

Proxy detection failure: No JavaScript support.

The PAC executable or the pac.js text file is missing. Reinstall Citrix Workspace app.

Proxy detection failure: JavaScript error.

The PAC file contains invalid JavaScript. Fix the PAC file on the server. Also see Connection.

Proxy detection failure: Improper result from proxy auto-configuration script.

A badly formed response was received from the server. Either fix this on the server, or reconfigure the browser.


When you use a store with SAML authentication (using AUTHv3 protocol), the following error message appears: “Unacceptable TLS Certificate.”

The issue occurs when you use Citrix Workspace app for Linux 1906 and later. For troubleshooting instructions, see Knowledge Center article CTX260336.

If your StoreFront server is unable to provide the intermediate certificates that match the certificate it is using, or you install intermediate certificates to support smart card users, follow these steps before adding a StoreFront store:

  1. Obtain one or more intermediate certificates separately in PEM format.


    If you cannot find a certificate in PEM format, use the openssl utility to convert a certificate in CRT format to a .pem file.

  2. As the user install the package (usually root):

    1. Copy one or more files to $ICAROOT/keystore/intcerts.

    2. Run the following command as the user who installed the package:


If you authenticate a server certificate that was issued by a certificate authority and is not yet trusted by the user device, follow these instructions before adding a StoreFront store:

  1. Obtain the root certificate in PEM format. Tip: If you cannot find a certificate in this format, use the openssl utility to convert a certificate in CRT format to a .pem file.
  2. As the user who installed the package (usually root):
    1. Copy the file to $ICAROOT/keystore/cacerts.

    2. Run the following command:



Connection issues

You might also encounter the following issues.

Close a session

If you want to know whether the server has instructed Citrix Workspace app to close a session, you can use the wfica program to log when it has received a command to terminate the session from the server.

To record this information through the syslog system, add SyslogThreshold with the value 6 to the [WFClient] section of the configuration file. This enables the logging of messages that have a priority of LOG_INFO or higher. The default value for SyslogThreshold is 4 (=LOG_WARNING).

Similarly, to have wfica, send the information to standard error and add PrintLogThreshold with the value 6 to the [WFClient] section. The default value for PrintLogThreshold is 0 (=LOG_EMERG).

For more information on logging, see Logging and for more information on syslog configuration, see syslog configuration.

Configuration file settings

For each entry in wfclient.ini, there must be a corresponding entry in All_Regions.ini for the setting to take effect. In addition, for each entry in the [Thinwire3.0], [ClientDrive], and [TCP/IP] sections of wfclient.ini, there must be a corresponding entry in canonicalization.ini for the setting to take effect. See the All_Regions.ini and canonicalization.ini files in the $ICAROOT/config directory for more information.

Published applications

If you have issues running published applications that access a serial port, the application might fail (with or without an error message, depending on the application itself) if the port has been locked by another application. Under such circumstances, check that there are no applications that have either temporarily locked the serial port or have locked the serial port and exited without releasing it.

To overcome this problem, stop the application that is blocking the serial port. Regarding UUCP-style locks, there might be a lock file left behind after the application exits. The location of these lock files depends on the operating system used.

Starting Citrix Workspace app

If Citrix Workspace app does not start, the error message “Application default file could not be found or is out of date” appears. The reason might be that the environment variable ICAROOT is not defined correctly. This is a requirement if you installed Citrix Workspace app to a non-default location. To overcome this problem, Citrix recommends that you do one of the following:

  • Define ICAROOT as the installation directory.

    To check that the ICAROOT environment variable is defined correctly, try starting Citrix Workspace app from a terminal session. If the error message still appears, it is likely that the ICAROOT environment variable is not correctly defined.

  • Reinstall Citrix Workspace app to the default location. For more information about installing Citrix Workspace app, see Install and set up.

    If Citrix Workspace app was previously installed in the default location, remove the /opt/Citrix/ICAClient or $HOME/ICAClient/platform directory before reinstalling.

Citrix CryptoKit (formerly SSLSDK)

To find the Citrix CryptoKit (formerly SSLSDK) or OpenSSL version number that you are running, you can use the following command: strings | grep "Citrix SSLSDK"

You can also run this command on AuthManagerDaemon or PrimaryAuthManager

Keyboard shortcuts

If your window manager uses the same key combinations to provide native functionality, your key combinations might not function correctly. For example, the KDE window manager uses the combinations from CTRL+SHIFT+F1 to CTRL+SHIFT+F4 to switch between desktops 13 to 16. If you experience this problem, try the following solutions:

  • Translated mode on the keyboard maps a set of local key combinations to server-side key combinations. For example, by default in Translated mode, CTRL+SHIFT+F1 maps to the server-side key combination ALT+F1. To reconfigure this mapping to an alternative local key combination, update the following entry in the [WFClient] section of $HOME/.ICAClient/wfclient.ini. This maps the local key combination Alt+Ctrl+F1 to Alt+F1:
    • Change Hotkey1Shift=Ctrl+Shift to Hotkey1Shift=Alt+Ctrl.
  • Direct mode on the keyboard sends all key combinations directly to the server. They are not processed locally. To configure Direct mode, in the [WFClient] section of $HOME/.ICAClient/wfclient.ini, set TransparentKeyPassthrough to Remote.
  • Reconfigure the window manager so that it suppresses default keyboard combinations.

Remote Croatian keyboard

This procedure ensures that ASCII characters are correctly sent to remote virtual desktops with Croatian keyboard layouts.

  1. In the WFClient section of the appropriate configuration file, set UseEUKSforASCII to True.
  2. Set UseEUKS to 2.

Japanese keyboard

To configure use of a Japanese keyboard, update the following entry in the wfclient.ini configuration file:

KeyboardLayout=Japanese (JIS)

ABNT2 keyboard

To configure use of an ABNT2 keyboard, update the following entry in the wfclient.ini configuration file:

KeyboardLayout=Brazilian (ABNT2)

Local keyboard

If some keys on the local keyboard do not behave as expected, choose the best-matching server layout from the list in $ICAROOT/config/module.ini.

Windows Media Player

Citrix Workspace app might not have GStreamer plugins to handle a requested format. This normally causes the server to request a different format. Sometimes the initial check for a suitable plugin incorrectly indicates that one is present. This is normally detected and causes an error dialog to appear on the server indicating that Windows Media Player encountered a problem while playing the file. Retrying the file within the session typically works because the format is rejected by Citrix Workspace app. And as a result, the server either requests another format or renders the media itself.

In a few situations, the fact that there is no suitable plug-in is detected and the file is not played correctly, despite the progress indicator moving as expected in Windows Media Player.

To avoid this error dialog or failure to play in future sessions:

  1. Temporarily add the configuration option “SpeedScreenMMAVerbose=On” to the [WFClient] section of $Home/.ICAClient/wfclient.ini, for example.

  2. Restart wfica from a self-service that has been started from a terminal.

  3. Play a video that generates this error.

  4. Note (in the tracing output) the mime-type associated with the missing plugin trace, or the mime-type that should be supported but does not play (for example, “video/x-h264..”).

  5. Edit $ICAROOT/config/MediaStreamingConfig.tbl. On the line with the noted mime-type, insert a ‘?’ between the ‘:’ and the mime type. This disables the format.

  6. Repeat steps 2 - 5 (above) for other media formats that produce this error condition.

  7. Distribute this modified MediaStreamingConfig.tbl to other machines with the same set of GStreamer plugins.


Alternately, after identifying the mime-type it may be possible to install a GStreamer plugin to decode it.

Serial port setting

To configure a single serial port, add the following entries in the $ICAROOT/config/module.ini configuration file:



To configure two or more serial ports, add the following entries in the $ICAROOT/config/module.ini configuration file:





This topic contains a list of other common error messages you may see when using Citrix Workspace app.

An error occurred. The error code is 11 (E_MISSING_INI_SECTION). Please refer to the documentation. Exiting.

When running Citrix Workspace app from the command line, this usually means the description given on the command line was not found in the appsrv.ini file.

E_BAD_OPTION - The option “…” is invalid.

Missing argument for option “…”.

E_BAD_ARG - The option “…” has an invalid argument: “…”.

Invalid argument specified for option “…”.

E_INI_KEY_SYNTAX - The key “…” in the configuration file “…” is invalid.

The X Server vendor information in the configuration file is corrupt. Create a configuration file.

E_INI_VALUE_SYNTAX - The value “…” in the configuration file “…” is invalid.

The X Server vendor information in the configuration file is corrupt. Create a configuration file.

E_SERVER_NAMELOOKUP_FAILURE - Cannot connect to server “…”.

The server name cannot be resolved.

Cannot write to one or more files: “…”. Correct any disk full issues or permissions problems and try again.

Check for disk full issues, or permissions problems. If a problem is found and corrected, retry the operation that prompted the error message.

Server connection lost. Reconnect and try again. These files might be missing data: “…”.

Reconnect and retry the operation that prompted the error.

Diagnostic information

If you are experiencing problems using Citrix Workspace app, you may be asked to provide Technical Support with diagnostic information. This information assists this team in trying to diagnose the problem and offer assistance to rectify it.

To obtain diagnostic information about Citrix Workspace app

  1. In the installation directory, type util/lurdump. It is recommended that you do this while a session is open and, if possible, while the issue is occurring.

    A file is generated that contains detailed diagnostic information, including version details, the contents of Citrix Workspace app’s configuration files, and the values of various system variables.

  2. Check the file for confidential information before sending it to Technical Support.

Troubleshoot connections to resources

Users can manage their active connections using the Connection Center. This feature is a useful productivity tool that enables users and administrators to troubleshoot slow or problematic connections. With Connection Center, users can manage connections by:

  • Closing an application.
  • Logging off a session. This step ends the session and closes any open applications.
  • Disconnecting from a session. This step cuts the selected connection to the server without closing any open applications (unless the server is configured to close applications on disconnection).
  • Viewing connection transport statistics.