Providing users with account information
You can provide users with the account information that they need to access virtual desktops and application using the following:
- Configuring email-based account discovery
- Provisioning file
- Providing users with account information to enter manually
Citrix recommends that you restart Citrix Workspace app after the installation. This is to ensure that users can add accounts and Citrix Workspace app can discover USB devices that were in a suspended state during installation.
A dialog appears indicating a successful installation, followed by the Add Account dialog. For a first time user, the Add Account dialog requires you to enter an email or server address to setup an account.
Suppressing Add Account dialog
Add Account dialog is displayed when the store is not configured. From the Add Account dialog, you can set up a Citrix Workspace app account by entering email address or a server URL.
Citrix Workspace app determines the Citrix Gateway, StoreFront server, or AppController virtual appliance associated with the email address and then prompts the user to log on for enumeration.
Add account dialog can be suppressed in the following ways:
At system logon
Select Do not show this window automatically at logon to prevent the Add Account window to pop-up on subsequent logon. This is a per-user setting and resets during Citrix Workspace app for Windows Reset.
Command line Installation
Install Citrix Workspace app for Windows as an administrator using the command line interface with the following switch.
This is a per-machine setting; hence the behavior shall be applicable for all users.
The following message is displayed when Store is not configured.
Additionally, Add Account dialog can be suppressed in the following ways.
Renaming Citrix execution file: Rename the CitrixWorkspaceApp.exe to CitrixWorkspaceWeb.exe to alter the behavior of Add Account dialog. When you rename the file, the Add Account dialog is not displayed from the Start menu.
Group Policy Object administrative template: To hide Add Account dialog from the Citrix Workspace app installation wizard, disable EnableFTUpolicy under Self-Service node in Local Group Policy Object administrative template as shown below. This is a per-machine setting, hence the behavior is applicable for all users.
Configure email-based account discovery
When you configure Citrix Workspace app for email-based account discovery, users enter their email address rather than a server URL during initial Citrix Workspace app installation and configuration. Citrix Workspace app determines the Citrix Gateway or StoreFront Server associated with the email address based on Domain Name System (DNS) Service (SRV) records and then prompts the user to log on to access virtual desktops and applications.
Email-based account discovery is not supported for deployments with Web Interface.
For more information about configuring email-based account discovery, see Configuring email based account discovery.
Provide users with provisioning files
StoreFront provides provisioning files that users can open to connect to stores.
You can use StoreFront to create provisioning files containing connection details for accounts. Make these files available to your users to enable them to configure Citrix Workspace app automatically. After installing Citrix Workspace app, users simply open the file to configure Citrix Workspace app. If you configure Workspace for Web site, users can also obtain Citrix Workspace app provisioning files from those sites.
For more information, see To export store provisioning files for users in the StoreFront documentation.
Provide users with account information to enter manually
To enable users to set up accounts manually, be sure to distribute the information they need to connect to their virtual desktops and applications.
For connections to a StoreFront store, provide the URL for that server. For example: https://servername.company.com.
For web interface deployments, provide the URL for the Citrix Virtual Apps and Desktops Services site.
For connections through Citrix Gateway, first determine whether user should see all configured stores or just the store that has remote access enabled for a particular Citrix Gateway.
To present all configured stores: Provide users with the Citrix Gateway fully-qualified domain name.
To limit access to a particular store: Provide users with the Citrix Gateway fully-qualified domain name and the store name in the form:
For example, if a store named “SalesApps” has remote access enabled for server1.com and a store named “HRApps” has remote access enabled for server2.com, a user must enter server1.com?SalesApps to access SalesApps or enter server2.com?HRApps to access HRApps. This feature requires that a first-time user create an account by entering a URL and is not available for email-based discovery.
When a user enters the details for a new account, Citrix Workspace app attempts to verify the connection. If successful, Citrix Workspace app prompts the user to log on to the account.
To manage accounts, open the Citrix Workspace app home page, and click , and then click Accounts.
Sharing multiple store accounts automatically
Using Registry Editor incorrectly can cause serious problems that can require you to reinstall the operating system. Citrix cannot guarantee that problems resulting from incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Make sure you back up the registry before you edit it.
If you have more than one store account, you can configure Citrix Workspace app for Windows to automatically connect to all accounts when establishing a session. To automatically view all accounts when opening Citrix Workspace app:
For 32-bit systems, create the key “CurrentAccount”:
For 64-bit systems, create the key “CurrentAccount”: