Product Documentation

Worx Home

May 08, 2015

The Worx Home app is Citrix's enterprise mobility solution, allowing you enforce mobile settings and security while also providing access to a unified app store and live support services.

After users enroll with Worx Home, XenMobile communicates with Worx Home to deliver device-specific policies and Worx-enabled app policies, as well as to provide access to WorxMail and WorxWeb. Through the Worx Home app store, you can provide your users with enterprise Worx-enabled (wrapped) apps, web and SaaS apps on your company intranet, as well as HDX apps. You can also distribute third party apps (for pay or free) from Independent Software Vendors (ISVs). You can ensure company security compliance through policies. For example, If a device is lost or stolen, you can remotely wipe the app of corporate data so your sensitive data is not compromised.

Your users can also leverage remote support features when integrated with GoToAssist, such as chat and email. And, Worx Home provides geo-location and geo-tracking policies, for example, if you want to ensure that a corporate-owned device does not breach a certain geographic perimeter.

Worx Store

The Worx Home Store provides the ability for your company to distributes both managed and unmanaged apps. You can accesses wrapped apps (MDX), Saas and web apps (apps on your internal company network), HDX apps (Window's virtual apps, and apps provided by third party, Independent Software Vendors (ISVs).

To access Work Store, tap the Worx Store icon. You see all the apps provided by your company:

Worx Home Support

Worx Home, when configured with GoToAssist, provides remote support capabilities such as email and chat. When you email support from Worx Home, it sends a log file of the Worx Home app processes, so support agents can help solve any issues. The Worx Home support chat function allows you to chat with one of your company's support agent, and also sends a log file for troubleshooting purposes.

Using Location in Worx Home

If your device has location services turned on, you can use WorxHome to find your location on a map.

XenMobile also provides geo-location policies that can be set by an administrator. For more information, see Creating iOS Policies and Creating Android Policies.

To send feedback to Citrix for Worx Home

You can send feedback to Citrix regarding Worx Home to tell us about issues, ideas for app improvement, or if you just want to say hello (we hope you do).

The about section of Worx Home also allows you to see app information, re-enroll, and also view your geo-location.

Worx Home for Kindle Fire

Worx Home is the centerpiece app of the XenMobile Solution. Through Worx Home your users can:

  • Access the Worx Store and install MDM and Worx-enabled apps.
  • Securely access documents and files through SharePoint DLP (local and shared).
  • Get live help through GoToAssist: Create a support ticket, chat, call, and email your help desk.

Your users who already have Citrix Worx-enabled apps can update them through Worx Home.

Known Issues

  • WorxMail is not supported on Kindle Fire devices running on Android 4.0 or older. [#0412071]
  • Blank URL appears in WorxWeb when attempting to launch Web and Saas apps from Worx Home. If you install a web or SaaS app from Worx Store, and then attempt to open that app, WorxWeb launches but the URL field is empty and no app displays. As a workaround, Tap on the web page to display the app in the WorxWeb browser. [#0412074]
  • A 'Please Wait' message displays when you install a wrapped app on the springboard. After you install an app from Worx Store, and then return to the My Apps page, you will see a message stating "Please Wait". As a workaround, tap the screen to close the message. [#0412076]

How to install

For Kindle Fire devices, your users install Worx Home from the Amazon Kindle Fire Apps store Play. During installation, your users can choose whether to accept MDM policies and have their devices managed, or if they can use Worx Home unmanaged in MAM-Only mode.