- What's new in XenMobile Server 10.8
- Fixed issues
- Known issues
- System requirements and compatibility
- Install and configure
- Certificates and authentication
- User accounts, roles, and enrollment
- ActiveSync Gateway
- Android for Work
- Bulk enrollment of iOS and macOS devices
- Client properties
- Deploy iOS and macOS devices through Apple DEP
- Device enrollment limit
- Enroll devices
- Firebase Cloud Messaging
- Google Play credentials
- Integrate with Apple Education features
- Network Access Control
- Samsung KNOX
- Security actions
- Shared devices
- XenMobile Autodiscovery Service
- Device policies by platform
- AirPlay mirroring device policy
- AirPrint device policy
- Android for Work app restriction policy
- Android for Work permissions
- APN device policy
- App access device policy
- App attributes device policy
- App configuration device policy
- App inventory device policy
- App lock device policy
- App network usage device policy
- Apps notifications device policy
- App restrictions device policy
- App tunneling device policy
- App uninstall device policy
- App uninstall restrictions device policy
- BitLocker device policy
- Browser device policy
- Calendar (CalDav) device policy
- Cellular device policy
- Connection manager device policy
- Connection scheduling device policy
- Contacts (CardDAV) device policy
- Control OS Updates device policy
- Copy Apps to Samsung Container device policy
- Credentials device policy
- Custom XML device policy
- Defender device policy
- Delete files and folders device policy
- Delete registry keys and values device policy
- Device Health Attestation device policy
- Device name device policy
- Education Configuration device policy
- Enterprise Hub device policy
- Exchange device policy
- Files device policy
- FileVault device policy
- Font device policy
- Home screen layout device policy
- Import iOS & macOS Profile device policy
- Kiosk device policy for Samsung SAFE
- Launcher configuration device policy for Android
- LDAP device policy
- Location device policy
- Mail device policy
- Managed domains device policy
- MDM options device policy
- Organization information device policy
- Passcode device policy
- Personal hotspot device policy
- Profile Removal device policy
- Provisioning profile device policy
- Provisioning profile removal device policy
- Proxy device policy
- Registry device policy
- Remote support device policy
- Restrictions device policy
- Roaming device policy
- Samsung MDM license key device policy
- Samsung SAFE firewall device policy
- SCEP device policy
- Siri and dictation policies
- SSO account device policy
- Storage encryption device policy
- Store device policy
- Subscribed calendars device policy
- Terms and conditions device policy
- VPN device policy
- Wallpaper device policy
- Web content filter device policy
- Webclip device policy
- WiFi device policy
- Windows CE certificate device policy
- Windows Information Protection device policy
- XenMobile options device policy
- XenMobile uninstall device policy
- Add apps
- Add media
- Deploy resources
- Automated actions
- Monitor and support
- REST APIs
- XenMobile Mail Manager 10.x
- XenMobile NetScaler Connector
- On-premises XenMobile interaction with Active Directory
- Management Modes
- Device Requirements
- Security and User Experience
- User Communities
- Email Strategy
- XenMobile Integration
- Multi-Site Requirements
- Integrating with NetScaler Gateway and NetScaler
- SSO and Proxy Considerations for MDX Apps
- Reference Architecture for On-Premises Deployments
- Server Properties
- Device and App Policies
- User Enrollment Options
- Tuning XenMobile Operations
- App Provisioning and Deprovisioning
- Dashboard-Based Operations
- Role-Based Access Control and XenMobile Support
- Systems Monitoring
- Disaster Recovery
- Citrix Support Process
- Sending group enrollment invitations in XenMobile
- Configuring an on-premises Device Health Attestation server
- Configuring certificate-based authentication with EWS for Secure Mail push notifications
To report an issue to Citrix or troubleshoot a problem, create a support bundle. Then, upload the support bundle to Citrix Insight Services (CIS).
By default, a support bundle includes a maximum of 100 backup archives of the following files. The default file size for these files is 10 MB.
When the support bundle includes 100 log archive files for each of those categories, the log file rolls over. If you configure a lower maximum number of log files, XenMobile immediately deletes the extraneous log files for that node. To configure the number of log files, go to Troubleshooting and Support > Log Settings.
To create a support bundle:
- In the XenMobile console, click the wrench icon in the upper right corner. The Support page appears.
On the Support page, click Create Support Bundles. The Create Support Bundles page appears. If your XenMobile environment contains clustered nodes, all nodes are shown.
- Ensure that the Support Bundle for XenMobile check box is selected.
- If your XenMobile environment contains clustered nodes, in Support Bundle for, you can select all the nodes or any combination of nodes from which to draw data.
In Include from database, do one of the following:
- Click No data.
- Click Custom data. By default, all these options are selected.
- Configuration data: Includes certificate configurations and device manager policies.
- Delivery group data: Includes app delivery group information, containing app types and app delivery policy details.
- Devices and user info: Includes device policies, apps, actions, and delivery groups.
- Click All data.
If you choose Devices and user info or All data, and this is the first support bundle you have created, the Sensitive Information Disclaimer dialog box appears. Read the disclaimer and then click Accept or Cancel. If you click Cancel, the support bundle cannot be uploaded to Citrix. If you click Accept, you can upload the support bundle to Citrix and you will not see the disclaimer the next time you create a support bundle that includes device or user data.
The option, Support data anonymization is turned on, indicates that the default setting is to anonymize the data. Data anonymization means that sensitive user, server, and network data is made anonymous in support bundles.
To change this setting, click Anonymization and de-anonymization. For more information about data anonymization, see Anonymizing data in support bundles.
To include support bundles from NetScaler Gateway: Select the Support Bundle for NetScaler Gateway check box and then do the following:
Click Add. The Add NetScaler Gateway Server dialog box appears.
In NetScaler Gateway Management IP, type the NetScaler management IP address for the NetScaler Gateway from which you want to draw your support bundle data.
If you are creating a bundle from a NetScaler Gateway server that is already added, the IP address is provided.
In User name and Password, type the user credentials required to access the server running NetScaler Gateway.
If you are creating a bundle from a NetScaler Gateway server that is already added, the user name is provided.
Click Add. The new NetScaler Gateway support bundle is added to the table.
Repeat Step 7 to add more NetScaler Gateway support bundles.
- Click Create. The support bundle is created and two new buttons, Upload to CIS and Download to Client, appear.
After creating a support bundle, you can upload the bundle to Citrix Insight Services (CIS) or download the bundle to your computer.
The upload from XenMobile to CIS is through an SSL outbound connection. Open port 443 to the CIS server IP address (18.104.22.168, 22.214.171.124, 126.96.36.199). If you have a proxy for HTTPS traffic, verify that the proxy can reach the CIS server IP address.
These steps show you how to upload the bundle to CIS. You need a My Citrix ID and password to upload to CIS.
On the Create Support Bundles page, click Upload to CIS. The Upload to Citrix Insight Services (CIS) dialog box appears.
In User Name, type your My Citrix ID.
In Password, type your My Citrix password.
If you want to connect this bundle with an existing service request number, select the Associate with SR# check box and in the two new fields that appear, do the following:
- In SR#, type the eight-digit service request number you want to associate this bundle with.
- In SR Description, type a description of the SR.
If this is the first time you have uploaded a support bundle to CIS, and you haven’t created an account on CIS through another product and accepted the Data Collection and Privacy agreement, the following dialog box appears; you must accept the agreement before the upload can begin. If you have an account on CIS and have previously accepted the agreement, the support bundle is uploaded immediately.
Read the agreement and then click Agree and upload. The support bundle is uploaded.
After you create a support bundle, you can upload the bundle to CIS or download the bundle to your computer. If you would like to troubleshoot the problem on your own, download the support bundle to your computer.
On the Create Support Bundles page, click Download to Client. The bundle is downloaded to your computer.