Product Documentation

View and analyze log files in XenMobile

  1. In the XenMobile console, click the wrench icon in the upper-right corner of the console. The Support page opens.

  2. Under Log Operations, click Logs. The Logs page appears. Individual logs appear in a table.

    Image of support logs

  3. Select the log you want to view:

    • Debug Log Files contain information useful for Citrix Support, such as error messages and server-related actions.
    • Admin Audit Log Files contain audit information about activity on the XenMobile console.
    • User Audit Log Files contain information related to configured users.
  4. Use the actions at the top of the table to download all, view, rotate, download a single log, or delete the selected log.

    Image of analyzing support logs

    Note:

    • If you select more than one log file, only Download All and Rotate are available.
    • If you have clustered XenMobile servers, you can only view the logs for the server to which you are connected. To see logs for other servers, use one of the download options.
  5. Do one of the following:

    • Download All: The console downloads all the logs present on the system (including debug, admin audit, user audit, server logs, and so on).
    • View: Shows the contents of the selected log below the table.
    • Rotate: Archives the current log file and creates a new file to capture log entries. A dialog box appears when archiving a log file; click Rotate to continue.
    • Download: The console downloads only the single log file type selected; it also downloads any archived logs for that same type.
    • Delete: Permanently removes the selected log files.

    Image of debug log example

View and analyze log files in XenMobile

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