XenMobile

Supported device operating systems

Note:

This article covers supported device operating systems for XenMobile Server 10.13. For operating systems supported for Endpoint Management, see Supported device operating systems.

XenMobile supports devices running the following platforms and operating systems for enterprise mobility management, including app and device management. Because of platform restrictions and security features, XenMobile doesn’t support all functionality on all platforms.

The supported device platform information in this article also applies to XenMobile connector for Exchange ActiveSync and Citrix Gateway connector for Exchange ActiveSync.

For the latest versions of the mobile productivity apps, as well as supported devices for MDX encryption, see Support for mobile productivity apps.

Note:

Citrix supports, at a minimum, the current and prior version of each major operating system platform. Not all features of the newer version of Endpoint Management work on older platform releases.

For deprecation announcements, see Deprecation.

Operating system support list

Citrix XenMobile supports the following operating systems:

Note:

Support ended for the Android 6.x and iOS 11.x versions of Secure Hub, Secure Mail, Secure Web, and Citrix Workspace app in June 2020.

  • Android: 7.x, 8.x, 9.x, 10.x, 11.x

    For Android 10+, see Android Considerations.

  • iOS: 12.x, 13.x, 14.x

    XenMobile and Citrix mobile apps are compatible with iOS 14.x, but don’t currently support all new iOS 14.x features. The MDX Service currently doesn’t support wrapping iOS apps for iOS 14.x. To wrap in-house enterprise apps for iOS 14.x, use the MDX Toolkit 20.8.5 or later.

  • iPadOS: 13.x, 14.x

    XenMobile and Citrix mobile apps are compatible with iPadOS 14.x, but don’t currently support all new iPadOS 14.x features.

  • macOS: 10.13x, 10.14x, 10.15x, 11.x

    XenMobile and Citrix mobile apps are compatible with macOS 11, but don’t currently support all new macOS 11 features.

  • Windows 10 Desktops and Tablets: Windows 10 RS4 and RS5 (MDM only)

  • Windows Phone: (MDM only). Windows Phone 8.1, Windows Phone 10, Windows 10 RS4 and RS5

  • Windows Mobile/CE: (MDM only). Starting the second quarter of 2018, support for Windows Mobile/CE devices is no longer available.

  • Samsung SAFE and Knox: On compatible Samsung devices, XenMobile supports and extends both Samsung for Enterprise (SAFE) and Samsung Knox policies. XenMobile requires that you enable the SAFE APIs before you deploy SAFE policies and restrictions. To do that, deploy the built-in Samsung Enterprise License Management (ELM) key to a device. See Samsung MDM license key device policy.

Android considerations

Before upgrading to Android 10 or later: For information about how the deprecation of Google Device Administration APIs impacts devices running Android 10, see Migrate from device administration to Android Enterprise.

  • Citrix recommends that you avoid enrolling Android 10 devices in legacy device administration mode. Google is deprecating Device Administration APIs, which impact devices running Android 10+. After the APIs get deprecated, enrollment of Android 10+ devices in legacy device administration mode will fail. Citrix doesn’t support enrolling Android 11 devices in device administration mode.
  • Citrix recommends using Android Enterprise for Android 10 devices. For more information, see Migrate from device administration to Android Enterprise.
  • The Google API change doesn’t impact devices enrolled in MAM-only mode.

Before upgrading:

  • Ensure that your server infrastructure is compliant with security certificates that have a matching host name in the subjectAltName (SAN) extension.
  • To verify a host name, the server must present a certificate with a matching SAN. Citrix trusts certificates only if they contain a SAN that matches the host name.
Supported device operating systems