Supported device operating systems


This article covers supported device operating systems for XenMobile Server 10.10. For operating systems supported for Endpoint Management, see Supported device operating systems.

XenMobile supports devices running the following platforms and operating systems for enterprise mobility management, including app and device management. Because of platform restrictions and security features, XenMobile doesn’t support all functionality on all platforms.

The supported device platform information in this article also applies to XenMobile connector for Exchange ActiveSync and Citrix Gateway connector for Exchange ActiveSync.


Citrix supports, at a minimum, the current and prior version of each major operating system platform. Not all features of the newer version of XenMobile work on older platform releases.

Operating system support list

Citrix XenMobile supports the following operating systems:

  • Android: 6.x, 7.x, 8.x, 9.x


    Support for Android 5.x ends on December 31, 2018.

  • iOS: 11.x, 12.x
  • macOS: 10.11 El Capitan, 10.12 Sierra, 10.13 High Sierra
  • Windows 10 Desktops and Tablets: Windows 10 RS4 and RS5 (MDM only)
  • Windows Phone: Windows Phone 8.1, Windows Phone 10, Windows 10 RS4 and RS5 (MDM only)
  • Windows Mobile/CE: (MDM only). Starting the second quarter of 2018, support for Windows Mobile/CE devices is no longer available to new customers.
  • Symbian devices: Starting the second quarter of 2018, support for Symbian devices is no longer available to new customers. The following list includes some of the Symbian devices that XenMobile supports for customers who previously configured these devices.
    • Symbian 3
    • Symbian S60 5th Edition
    • Symbian S60 3rd Edition, Feature Pack 2
    • Symbian S60 3rd Edition, Feature Pack 1
    • Symbian S60 3rd Edition
    • Symbian S60 2nd Edition, Feature Pack 3
    • Symbian S60 2nd Edition, Feature Pack 2
  • Samsung SAFE and KNOX: On compatible Samsung devices, XenMobile supports and extends both Samsung for Enterprise (SAFE) and Samsung KNOX policies. XenMobile requires that you enable the SAFE APIs before you deploy SAFE policies and restrictions. To do that, deploy the built-in Samsung Enterprise License Management (ELM) key to a device. To enable the Samsung KNOX API:
    1. Purchase a Samsung KNOX license by using the Samsung KNOX License Management System (KLMS).
    2. Deploy the Samsung ELM key.
  • HTC: For HTC-specific policies, HTC API version 0.5.0
  • Sony: For Sony-specific policies, Sony Enterprise SDK 2.0

Android considerations

Before upgrading to the Android P platform: Ensure that your server infrastructure is compliant with security certificates that have a matching hostname in the subjectAltName (SAN) extension. To verify a host name, the server must present a certificate with a matching SAN. Certificates that don’t contain a SAN matching the host name are no longer trusted. For details, see the Android Developer site article on Android P behavior changes.

With the release of Android O (version 8):

  • SSLv3 is not supported with Android O. Google no longer supports SSLv3 connections. This means that mobile productivity apps running on Android O devices cannot connect to internal servers that are using SSLv3 connections. If you have servers leveraging SSLv3, it’s important to address this limitations before rolling out Android O to avoid connectivity failures with users.
  • Support ended for Android 4.4x as of the version 10.6.20 public app store release of Citrix mobile productivity apps.
  • Citrix mobile productivity apps and MDX-wrapped apps are available on Android devices with ARM-based processors. They are not supported on Intel x86 or x64-based Android devices.

iOS considerations

With the release of iOS 11:

  • XenMobile support for iOS 8 devices ended.
  • XenMobile support for iOS 9 devices running Citrix mobile productivity apps ended October 31, 2017.

Some iOS devices that XenMobile supports:

  • iPhone X
  • iPhone 8, 8 Plus
  • iPhone 7 Plus 10.2.1
  • iPhone 6, 6 Plus, 6S Plus, 6S+, 5s
  • iPhone 5, 5c (iOS 9.x only)


Management of BlackBerry devices is provided through XenMobile connector for Exchange ActiveSync. For details, see XenMobile connector for Exchange ActiveSync.