Supported device operating systems


This article covers supported device operating systems for XenMobile Server 10.12. For operating systems supported for Endpoint Management, see Supported device operating systems.

XenMobile supports devices running the following platforms and operating systems for enterprise mobility management, including app and device management. Because of platform restrictions and security features, XenMobile doesn’t support all functionality on all platforms.

The supported device platform information in this article also applies to XenMobile connector for Exchange ActiveSync and Citrix Gateway connector for Exchange ActiveSync.

For the latest versions of the mobile productivity apps, as well as supported devices for MDX encryption, see Support for mobile productivity apps.


Citrix supports, at a minimum, the current and prior version of each major operating system platform. Not all features of the newer version of Endpoint Management work on older platform releases.

For deprecation announcements, see Deprecation.

Operating system support list

Citrix XenMobile supports the following operating systems:

  • Android: 7.x, 8.x, 9.x, 10.x, 11.x


    For Android 10, see Android Considerations.

  • iOS: 11.x, 12.x, 13.x, 14

    XenMobile and Citrix mobile apps are compatible with iOS 14, but don’t currently support new iOS 14 features. The MDX Service currently doesn’t support wrapping iOS apps for iOS 14. Use the MDX Toolkit 20.8.5 or later.

  • macOS: 10.11 El Capitan, 10.12 Sierra, 10.13 High Sierra
  • Windows 10 Desktops and Tablets: Windows 10 RS4 and RS5 (MDM only)
  • Windows Phone: Windows Phone 8.1, Windows Phone 10, Windows 10 RS4 and RS5 (MDM only)
  • Windows Mobile/CE: (MDM only). Starting the second quarter of 2018, support for Windows Mobile/CE devices is no longer available.
  • Symbian devices: Starting the second quarter of 2018, support for Symbian devices is no longer available to new customers. The following list includes some of the Symbian devices that XenMobile supports for customers who previously configured these devices.
    • Symbian 3
    • Symbian S60 5th Edition
    • Symbian S60 3rd Edition, Feature Pack 2
    • Symbian S60 3rd Edition, Feature Pack 1
    • Symbian S60 3rd Edition
    • Symbian S60 2nd Edition, Feature Pack 3
    • Symbian S60 2nd Edition, Feature Pack 2
  • Samsung SAFE and KNOX: On compatible Samsung devices, XenMobile supports and extends both Samsung for Enterprise (SAFE) and Samsung Knox policies. XenMobile requires that you enable the SAFE APIs before you deploy SAFE policies and restrictions. To do that, deploy the built-in Samsung Enterprise License Management (ELM) key to a device. To enable the Samsung Knox API:
    1. Purchase a Samsung Knox license by using the Samsung Knox License Management System (KLMS).
    2. Deploy the Samsung ELM key.
  • HTC: For HTC-specific policies, HTC API version 0.5.0
  • Sony: For Sony-specific policies, Sony Enterprise SDK 2.0

Android considerations

Before upgrading to Android 10 (also known as Android Q): For information about how the deprecation of Google Device Administration APIs impacts devices running Android 10, see Migrate from device administration to Android Enterprise.

  • Citrix recommends that you avoid enrolling Android 10 devices in legacy device administration mode. Google is deprecating Device Administration APIs, which impact devices running Android 10. After the APIs get deprecated, enrollment of Android 10 devices in legacy device administration mode will fail.
  • Citrix recommends using Android Enterprise for Android 10 devices. For more information, see Migrate from device administration to Android Enterprise.
  • The Google API change doesn’t impact devices enrolled in MAM-only mode.

Before upgrading to the Android P platform:

  • Ensure that your server infrastructure is compliant with security certificates that have a matching host name in the subjectAltName (SAN) extension.
  • To verify a host name, the server must present a certificate with a matching SAN. Citrix trusts certificates only if they contain a SAN that matches the host name.
  • For details, see the Android Developer site article on Android P behavior changes.

With the release of Android O (version 8):

  • SSLv3 is not supported with Android O. Google no longer supports SSLv3 connections. This means that mobile productivity apps running on Android O devices cannot connect to internal servers that are using SSLv3 connections. If you have servers leveraging SSLv3, it’s important to address this limitation before rolling out Android O to avoid connectivity failures with users.
  • Support ended for Android 4.4x as of the version 10.6.20 public app store release of Citrix mobile productivity apps.
  • Citrix mobile productivity apps and MDX-wrapped apps are available on Android devices with ARM-based processors. They are not supported on Intel x86 or x64-based Android devices.


Management of BlackBerry devices is provided through Gateway connector for Exchange ActiveSync. For details, see XenMobile connector for Exchange ActiveSync.

Supported device operating systems