Product Documentation

Supported device operating systems

June 19, 2018

XenMobile supports devices running the following platforms and operating systems for enterprise mobility management, including app and device management. Because of platform restrictions and security features, XenMobile doesn’t support all functionality on all platforms.

The supported device platform information in this article also applies to XenMobile Mail Manager and XenMobile NetScaler Connector.

Note:

Citrix supports, at a minimum, the current and prior version of each major operating system platform. Not all features of the newer version of XenMobile work on older platform releases. This article details what Citrix supports for each operating system. This article also includes device models that Citrix tested. For issues with other device models, contact Citrix support.

Android

With the release of Android O (version 8):

  • Android 5 becomes the minimum version supported by XenMobile.
  • Support ended for Android 4.4x as of the version 10.6.20 public app store release of XenMobile Apps.

XenMobile 10.x

Operating systems supported for all modes: Android 5.x, 6.x, 7.x, 8.x

Operating systems supported for MDM-only mode: Android 4.4, 5.x, 6.x, 7.x, 8.x

XenMobile Apps and MDX-wrapped apps are available on Android devices with ARM-based processors. They are not supported on Intel x86 or x64-based Android devices.

Android devices and operating systems tested specifically on XenMobile 10.x in MDM+MAM (enterprise) mode

  • Google Nexus 9 Tablet (operating system 7.0)
  • Google Nexus 5 (operating system 6.0.1)
  • Google Nexus 5X (operating system 7.1.1 and 8.0)
  • Google Nexus 9 Tab (operating system 5.0.1)
  • Google Nexus 9 Tab (operating system 5.1.1)
  • Google Nexus 6P (operating system 7.1.1 and 8.0)
  • Google Nexus 6 (operating systems 6.0.1 and 7.0)
  • Google Nexus 5 (operating system 8.0)
  • Google Pixel (operating system 7.0 and 8.0)
  • Google Pixel C (operating system 8.0)
  • Google Pixel XL (operating system 8.0)
  • Google Pixel 2 (operating system 8.0)
  • Google Pixel 2 XL (operating system 8.0)
  • Galaxy S9 and S9+ (operating system 8.0)
  • Galaxy S8 (operating system 7.1.1, 8.0.0)
  • Galaxy S7 (operating system 7.0)
  • Galaxy S6 (operating system 6.0.1, 5.0)
  • Galaxy Tab A (operating system 6.0)
  • Galaxy Note3 model SM-N900 (operating system 5.0)
  • Galaxy S6 Edge, SM-G925F (operating system 6.0.1)
  • Galaxy S5 SM-G900F (operating system 6.0.1)
  • Galaxy S5 SM-G900H (operating system 6.0.1)
  • Huawei P10 Lite
  • Huawei P10
  • Huawei P8 Lite 2017
  • Moto Turbo (operating system 6.0.1)
  • OnePlus (operating systems 6, 7, and 8)
  • Sony Xperia, Model: SGP311 (operating system 5.0.1)
  • Zebra (all models and operating systems)

Android devices and operating systems tested specifically on XenMobile 10.x in MDM-only mode

  • Google Nexus 7 tablet (operating system 4.4.4)
  • Google Nexus 9 tablet (operating system 7.0)
  • Google Nexus 5 (operating system 6.0.1)
  • Google Nexus 5X (operating system 7.1.1 and 8.0)
  • Google Pixel (operating system 7.0 and 8.0)
  • Google Pixel C (operating system 8.0)
  • Google Pixel XL (operating system 8.0)
  • Google Pixel 2 (operating system 8.0)
  • Galaxy S9 and S9+ (operating system 8.0)
  • Galaxy S7 (operating system 7.0)
  • Galaxy S8 (operating system 7.1.1, 8.0.0)
  • Galaxy S6 (operating system 6.0.1, 5.0)
  • Galaxy Tab A (operating system 6.0)
  • Galaxy Note3 model SM-N900 (operating system 5.0)
  • Galaxy S6 Edge, SM-G925F (operating system 6.0.1)
  • Galaxy S5 SM-G900F (operating system 6.0.1)
  • Galaxy S5 SM-G900H (operating system 6.0.1)
  • Huawei Nexus 6 (operating systems 6.0.1 and 7.0)
  • Huawei P10 Lite
  • Huawei P10
  • Huawei P8 Lite 2017
  • Nexus 9 Tab (operating system 5.0.1)
  • Nexus 9 Tab (operating system 5.1.1)
  • Nexus 7 (operating system 4.4)
  • Nexus 5 (operating system 8.0)
  • OnePlus (operating systems 6, 7, and 8)
  • Sony Xperia, Model: SGP311 (operating system 5.0.1)
  • Zebra (all models and operating systems)

In addition, the following device types are tested with Secure Mail.

Device type Operating system
Google Pixel 7.0 and 8.0
Samsung S8 7.0
Samsung S7 7.0
Samsung S6 6.0.1
Samsung S5 5
Samsung Tab A 6.0.1
Google Pixel 2 8.0

Samsung SAFE and KNOX

On compatible Samsung devices, XenMobile 10.x supports and extends both Samsung for Enterprise (SAFE) and Samsung KNOX policies. XenMobile requires that you enable the SAFE APIs before you deploy SAFE policies and restrictions. To do that, deploy the built-in Samsung Enterprise License Management (ELM) key to a device. To enable the Samsung KNOX API:

  1. Purchase a Samsung KNOX license by using the Samsung KNOX License Management System (KLMS).

  2. Deploy the Samsung ELM key.

For HTC-specific policies, XenMobile supports HTC API version 0.5.0. For Sony-specific policies, XenMobile supports Sony Enterprise SDK 2.0.

iOS

With the release of iOS 11:

  • XenMobile support for iOS 8 devices ended.
  • XenMobile support for iOS 9 devices running XenMobile Apps ended October 31, 2017.
  • XenMobile support continues for iOS 9 devices in MDM mode.
  • Secure Hub no longer supports SHA-1 certificates on devices running iOS 11. To avoid related issues, users must update to Secure Hub 10.6.10 or later before upgrading their devices to iOS 11. For more information about anticipating this change, see the Knowledge Center article on XenMobile iOS 11 and Android O Support.

XenMobile 10.7 and 10.8

  • iOS 11.x
  • iOS 10.x
  • iOS 9.x (MDM only)

Some iOS devices that XenMobile 10.7 and 10.8 support:

  • iPhone X
  • iPhone 8, 8 Plus
  • iPhone 7 Plus 10.2.1 (XenMobile 10.5 and later)
  • iPhone 6, 6 Plus, 6S Plus, 6S+, 5s
  • iPhone 5, 5c (iOS 9.x only)
  • iPad 2, 3
  • iPad Air, iPad Air-2, iPad Mini-4, Mini-3, Mini-2
  • iPad Pro

macOS

XenMobile 10.8

  • macOS 10.11 El Capitan
  • macOS 10.12 Sierra
  • macOS 10.13 High Sierra

XenMobile 10.7

  • macOS 10.11 El Capitan
  • macOS 10.12 Sierra
  • macOS 10.13 High Sierra

Windows Phone and Tablet

XenMobile 10.6, 10.7, and 10.8

  • Windows 10 RS1, RS2, and RS3 Phone and Tablet
    • Not supported when XenMobile is in MAM-only mode.
  • Windows Phone 10
  • Windows Phone 8.1
    • For MDM mode only
  • Windows Mobile/CE
    • Not supported if XenMobile is in MAM-only mode.

Symbian

XenMobile 10.7 and 10.8

The following list includes some of the Symbian devices XenMobile 10.7 and 10.8 support.

  • Symbian 3
  • Symbian S60 5th Edition
  • Symbian S60 3rd Edition, Feature Pack 2
  • Symbian S60 3rd Edition, Feature Pack 1
  • Symbian S60 3rd Edition
  • Symbian S60 2nd Edition, Feature Pack 3
  • Symbian S60 2nd Edition, Feature Pack 2

BlackBerry

Management of BlackBerry devices is provided through XenMobile Mail Manager. For details, see XenMobile Mail Manager.

Supported device operating systems