Citrix Workspace app and Citrix Receiver

Citrix Workspace app replaces and extends the full capabilities of Citrix Receiver. Citrix recommends using the latest version of Citrix Workspace app to access workspaces. You can also access workspaces using Internet Explorer 11, or the latest version of Edge, Chrome, Firefox, or Safari.

For more information about supported features in Workspace app by platform, refer to the Workspace app feature matrix.

Important lifecycle milestone for Citrix Receiver

Citrix Receiver has reached End of Life and is no longer supported. If you continue to use Citrix Receiver, technical support is limited to the options described in Lifecycle Milestones Definitions.

For more information about End of Life milestones for Citrix Receiver by platform, refer to Lifecycle Milestones for Citrix Workspace app and Citrix Receiver.

Information in this article about Citrix Receiver is provided as a convenience to help you transition your subscribers to using Workspace app.

Supported authentication methods for Citrix Workspace app

The following table shows the authentication methods supported by Citrix Workspace app. The table includes authentication methods relevant to specific versions of Citrix Receiver, which Citrix Workspace app replaces.

Citrix Workspace app Active Directory Authentication Active Directory plus Token Authentication Azure Active Directory authentication
Citrix Workspace for Windows Yes Yes Yes (Workspace app; Receiver 4.9 LTSR CU2 and later only; Receiver 4.11 CR and later only)
Citrix Workspace for Linux Yes Yes Yes (Workspace app; Receiver 13.8 and later only)
Citrix Workspace for Mac Yes Yes Yes
Citrix Workspace for iOS Yes Yes Yes
Citrix Workspace for Android Yes Yes Yes (Workspace app; Receiver 3.13 and later only)

For more information about Workspace app support for specific features, refer to the Workspace app feature matrix.

For an overview of TLS and SHA2 support with Citrix Receivers, see CTX23226.

Transitioning from Citrix Receiver to Citrix Workspace app

This section guides existing customers who are working with Citrix Receiver through the change to Citrix Workspace app.

The latest Citrix Workspace experience is available with the following services in Citrix Cloud:

  • Virtual Apps Essentials
  • Virtual Desktops Essentials
  • Virtual Apps and Desktops service (includes Site aggregation from Virtual Apps and Desktops on-premises resources)
  • Citrix Gateway service (delivering secure web and SaaS apps)
  • Content Collaboration (formerly ShareFile)
  • Secure Browser service

New customers. If you’re new to the workspace experience, you’ll get the latest version of the user interface as soon as it is available. You can access the workspace experience from your browser or from a local Citrix Workspace app.

Existing customers. If you’ve been using an earlier version of Citrix Workspace, the updated user interface can take around five minutes to display in local Citrix Workspace apps. You may temporarily see an older version of the user interface. Alternatively, you can click the Refresh button in your web browser to update the user interface as needed. If you’ve been using Citrix Receiver, guide users to upgrade to Citrix Workspace app so they can use all the features of Citrix Cloud services.

The following scenarios illustrate what users are likely to see if they are still using Citrix Receiver rather than Citrix Workspace app (recommended).

Citrix Receiver

Important:

Citrix Receiver has reached End of Life. For more information, refer to Important lifecycle milestone for Citrix Receiver in this article.

Users that are still accessing Workspace with Citrix Receiver see the “purple” user interface shown below. They see Virtual Apps and Desktops apps as well as web and SaaS apps from the Citrix Gateway service. Files are not supported in Citrix Receiver and users cannot access them this way.

Citrix Workspace with Citrix Receiver

The access control feature is not supported in Citrix Receiver. Thus, with the same services and access control enabled, users still see the purple user interface, but without web and SaaS apps.

Access control is a feature that delivers access for end users to SaaS, web, and virtual apps with a single sign-on (SSO) experience.

Citrix Workspace with Citrix Receiver and access control

Citrix Workspace app or browser

Users that upgrade to Citrix Workspace app or use a web browser to access Workspace see the new user interface. They can then use all the new functionality, including access to Files.

Citrix Workspace app with new user interface

Azure Active Directory (AAD)

This scenario is for when AAD is enabled as the Workspace authentication method. If users try to access Workspace with Citrix Receiver, they’ll see a message that the device isn’t supported. Once they upgrade to Citrix Workspace app, they can access their workspace.

Citrix Receiver with AAD

StoreFront (on-premises deployment)

This scenario is for a StoreFront on-premises environment. If users choose to upgrade from Citrix Receiver to Citrix Workspace app, the only change will be the icon to open Citrix Workspace app.

Citrix Workspace app with StoreFront on-premises

Government users

Citrix Cloud Government users will continue to see their “purple” user interface when using the Workspace app or when accessing from a web browser.

Citrix Workspace app and Citrix Receiver