Citrix Workspace app and Citrix Receiver

Citrix recommends that Workspace subscribers use the latest version of Citrix Workspace app.

You can also access workspaces using Internet Explorer 11, or the latest version of Edge, Chrome, Firefox, or Safari.

Currently, some customers continue to use Citrix Receiver. Citrix Receiver is supported for any of the desktop platforms (Windows, Mac, and Linux). Citrix Receiver for HTML5 and Citrix Receiver for Chrome are also supported.

For more information about supported features by app platform, refer to the Workspace app feature matrix.

Supported authentication methods for Citrix Workspace app

The following table shows the authentication methods supported by Citrix Workspace app.

Citrix Workspace app Active Directory Authentication Active Directory plus Token Authentication Azure Active Directory authentication
Citrix Workspace for Windows Yes Yes Yes (Workspace app; Receiver 4.9 LTSR CU2 and later only; Receiver 4.11 CR and later only)
Citrix Workspace for Linux Yes Yes Yes (Workspace app; Receiver 13.8 or and later only)
Citrix Workspace for Mac Yes Yes Yes
Citrix Workspace for iOS Yes Yes Yes
Citrix Workspace for Android Yes Yes Yes (Workspace app; Receiver 3.13 and later only)

For more information about Workspace app support for specific features, refer to the Workspace app feature matrix.

For an overview of TLS and SHA2 support with Citrix Receivers, see CTX23226.

Citrix Receiver and Citrix Workspace app

This section guides existing customers, who are working with Citrix Receiver, through the change to Citrix Workspace app.

The latest Citrix Workspace experience is available with the following services in Citrix Cloud:

  • Virtual Apps Essentials
  • Virtual Desktops Essentials
  • Virtual Apps and Desktops service (includes Site aggregation from Virtual Apps and Desktops on-premises resources)
  • Citrix Gateway service (delivering secure web and SaaS apps)
  • Content Collaboration (formerly ShareFile)
  • Secure Browser service

New customers. If you are new to the workspace experience, you’ll get the latest version of the user interface as soon as it is available. You can access the workspace experience from your browser or from a local Citrix Workspace app.

Existing customers. If you have been working with an earlier version of Citrix Workspace, it can take around five minutes for the updated user interface to display in local Citrix Workspace apps. You may temporarily see an older version of the user interface. Alternatively, you can click the Refresh button in your web browser to update the user interface as needed. If you have been working with Citrix Receiver as your local app, you will need to guide your users to upgrade to Citrix Workspace app to use all the features of the Citrix Cloud services.

The scenarios below illustrate what users are likely to see.

Citrix Receiver

If your users are accessing Workspace with Citrix Receiver, with the above service integrations enabled, users will see the “purple” user interface shown below. They will see Virtual Apps and Desktops apps as well as web and SaaS apps from the Citrix Gateway service. Files are not supported in Citrix Receiver and users will not be able to access them this way.

Citrix Workspace with Citrix Receiver

With the same services enabled and access control enabled, users will still see the purple user interface, however without web and SaaS apps, as the access control feature is not supported in Citrix Receiver.

Access control is a feature that delivers access for end users to SaaS, web, and virtual apps with a single sign-on (SSO) experience.

Citrix Workspace with Citrix Receiver and access control

Citrix Workspace app or browser

When your users upgrade to Citrix Workspace app or use a web browser to access Workspace, they will see the new user interface and can use of all the new functionality including Files.

Citrix Workspace app with new user interface

Azure Active Directory (AAD)

This scenario is for either AAD enabled as the Workspace authentication method. If your users try to log on using Citrix Receiver, they will see a message that the device isn’t supported and to try from a browser instead. Once they have upgraded to Citrix Workspace app, they can access Workspace.

Citrix Receiver with AAD

StoreFront (on-premises deployment)

If you have a StoreFront on-premises environment and users choose to upgrade from Citrix Receiver to Citrix Workspace app, the only change will be the icon to open Citrix Workspace app.

Citrix Workspace app with StoreFront on-premises

Government users

Citrix Cloud Government users will continue to use their “purple” user interface when using the Workspace app or when accessing from a web browser.