Session Recording service (preview)


  • The Session Recording service is available for provisioning in the US and EU regions of Citrix Cloud. We are planning to enable more regions in future releases. For more information, see Citrix Cloud Geographical Considerations.
  • For information about the Session Recording service customer data storage, retention, and control, see Customer data management.
  • The Session Recording service doesn’t send data to Citrix Analytics for Security (CAS). On-premises Session Recording servers can send data to CAS. For more information, see Connect to Session Recording deployment in the Citrix Analytics for Security documentation.


Session Recording is a key differentiator for security in Citrix DaaS (formerly the Citrix Virtual Apps and Desktops service). A common challenge that prevents you from benefiting from Session Recording is the solution’s deployment and management complexity.

The introduction of the Session Recording service provides centralized management of policies, playback, and server configurations. It eases the burden on IT administrators by providing a unified entry point to manage and observe the distributed objects across your organization.

The following diagram illustrates how the Session Recording service works.

The Session Record service diagram

Service features and functionality

You can use the Session Recording service to perform the following actions:

  • Connect both on-premises and cloud-deployed Session Recording servers.
  • View and play recordings from connected Session Recording servers.
  • Configure session recording, event detection, and event response policies.
  • Configure Session Recording servers.
  • Leave comments about recordings and set comment severities.
  • Configure cache memory used for storing recordings during playback.


Prerequisites for using the Session Recording service:

  • You have subscribed to Citrix DaaS.
  • You have a Session Recording 2203 or later deployment in place. For information on how to install the Session Recording components, see the installation article.

Connectivity requirements

The Session Recording cloud client requires access to the following addresses:

For more information, see Cloud Connector common service connectivity requirements.

Get started

To manage an on-premises Session Recording deployment from Citrix Cloud, connect Session Recording servers to the Session Recording service.

Session Recording service (preview)