Diagnostic logging
Overview
Issues detected on the VDAs (such as message queue quota exceedance) can be sent to the Session Recording service as diagnostic logs for display.
Note:
Diagnostic logging is available and enabled by default with Session Recording 2411 and later.
For an example diagnostic logging view, see the following screen capture:
Message queue quota exceedance
In any of the scenarios outlined below, there’s a chance of exceeding the maximum size of the Microsoft Message Queuing (MSMQ) directory on a VDA, resulting in packet drops or pushback.
- On the VDA side, the incoming rate of Message Queuing messages exceeds the outgoing rate.
- The network connection between the VDA and the Session Recording server is poor and thus messages are stuck in the queue on the VDA side.
- The queue quota on the Session Recording server side is used up and messages are stuck in the queue on the VDA side.
Configuration
Diagnostic logging is enabled by default. You can disable and re-enable the feature by using the following registry value on the target VDA:
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Agent\DiagnosticLoggingEnabled
Value data: 1 = enabled, 0 = disabled
You can also set how long these logs can be retained on the Session Recording database. To do so, go to the site settings for the target site and configure the retention period for diagnostic logs. The default value is 30 days.
View diagnostic logging
- Sign in to Citrix Cloud.
- In the upper left menu, select My Services > DaaS.
- In the DaaS tile, scroll down in the left navigation pane and select Session Recording. You can hover over and pin the Session Recording menu to the top PINNED section of the navigation pane for quick access. You can reorder pinned menus by dragging them to the desired places.
-
In the Session Recording service view, select Diagnostic logging from the left navigation.
All VDAs with diagnostic logs are presented and sorted by their total log counts. You can also view the time the latest log is generated on each VDA and click Refresh to check for more incoming logs.
-
Click a target VDA to view its diagnostic logs.
By default, logs are grouped by type. For example:
You can disable log grouping by type and list all logs in chronological order instead.
For example:
-
Use the time filter to select and view logs generated during the specified time frame.
- To check for any incoming logs, click Clear all logs to hide the currently displayed logs, and then click Refresh.
The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.
DIESER DIENST KANN ÜBERSETZUNGEN ENTHALTEN, DIE VON GOOGLE BEREITGESTELLT WERDEN. GOOGLE LEHNT JEDE AUSDRÜCKLICHE ODER STILLSCHWEIGENDE GEWÄHRLEISTUNG IN BEZUG AUF DIE ÜBERSETZUNGEN AB, EINSCHLIESSLICH JEGLICHER GEWÄHRLEISTUNG DER GENAUIGKEIT, ZUVERLÄSSIGKEIT UND JEGLICHER STILLSCHWEIGENDEN GEWÄHRLEISTUNG DER MARKTGÄNGIGKEIT, DER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK UND DER NICHTVERLETZUNG VON RECHTEN DRITTER.
CE SERVICE PEUT CONTENIR DES TRADUCTIONS FOURNIES PAR GOOGLE. GOOGLE EXCLUT TOUTE GARANTIE RELATIVE AUX TRADUCTIONS, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE D'EXACTITUDE, DE FIABILITÉ ET TOUTE GARANTIE IMPLICITE DE QUALITÉ MARCHANDE, D'ADÉQUATION À UN USAGE PARTICULIER ET D'ABSENCE DE CONTREFAÇON.
ESTE SERVICIO PUEDE CONTENER TRADUCCIONES CON TECNOLOGÍA DE GOOGLE. GOOGLE RENUNCIA A TODAS LAS GARANTÍAS RELACIONADAS CON LAS TRADUCCIONES, TANTO IMPLÍCITAS COMO EXPLÍCITAS, INCLUIDAS LAS GARANTÍAS DE EXACTITUD, FIABILIDAD Y OTRAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN FIN EN PARTICULAR Y AUSENCIA DE INFRACCIÓN DE DERECHOS.
本服务可能包含由 Google 提供技术支持的翻译。Google 对这些翻译内容不做任何明示或暗示的保证，包括对准确性、可靠性的任何保证以及对适销性、特定用途的适用性和非侵权性的任何暗示保证。
このサービスには、Google が提供する翻訳が含まれている可能性があります。Google は翻訳について、明示的か黙示的かを問わず、精度と信頼性に関するあらゆる保証、および商品性、特定目的への適合性、第三者の権利を侵害しないことに関するあらゆる黙示的保証を含め、一切保証しません。
ESTE SERVIÇO PODE CONTER TRADUÇÕES FORNECIDAS PELO GOOGLE. O GOOGLE SE EXIME DE TODAS AS GARANTIAS RELACIONADAS COM AS TRADUÇÕES, EXPRESSAS OU IMPLÍCITAS, INCLUINDO QUALQUER GARANTIA DE PRECISÃO, CONFIABILIDADE E QUALQUER GARANTIA IMPLÍCITA DE COMERCIALIZAÇÃO, ADEQUAÇÃO A UM PROPÓSITO ESPECÍFICO E NÃO INFRAÇÃO.