Troubleshooting
Connection to Windows 365 fails
- Check that the Windows 365 Citrix connector is enabled in Endpoint Manager.
- Check the credentials provided when trying to connect to Windows 365 have the appropriate permissions.
- Check that the correct tenant is connected.
VDA is not installed after license assignment
- Check that the Windows 365 Citrix connector is enabled in Endpoint Manager.
- Check that the Cloud PC can access VDA download URL.
- Ensure that enough time has elapsed to allow the VDA installation to complete. This can take up to 60 minutes.
VDA installation fails
- Review the error details in Endpoint Manager.
- Review the VDA installation logs in the Cloud PC (C:\windows\temp\Citrix\XenDesktop Installer).
- Review Event Viewer in the Cloud PC for any details.
- Ensure that there are no security configurations restricting software installation in the Cloud PC.
VDA is not registered after successful installation
- Review the HDX Rendezvous V2 requirements and considerations.
- Review the Application log in the Cloud PC’s Event Viewer and look for Citrix Desktop Service errors and warnings.
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