Product Documentation

Customer data management

This article describes the customer data associated with the Workspace Environment Management (WEM) service. It provides information concerning the collection, storage, and retention of customer data involved.

Overview

WEM uses intelligent resource management and profile management technologies to deliver the best possible performance, desktop logon, and application response times for Citrix Virtual Apps and Desktops deployments. It is a software-only, driver-free solution.

Data location

The data sources below are aggregated in a Microsoft Azure Cloud environment located in the United States.

Data collection

The WEM service involves three types of customer data:

  • Logs collected from the WEM management console and from the WEM infrastructure services

  • WEM service agent actions and policies defined by the administrator

  • Statistics associated with end-user activity that are reported by WEM service agent

Data control and storage

Log files - You can use the WEM management console (Manage tab) to control the log settings associated with the WEM service at any time. You can also enable or disable the log function. The “Citrix WEM Database Management Utility Debug Log.log” log file is located in the WEM infrastructure service installation directory.

WEM service agent actions and policies - All the actions and policies you set up are saved and stored in the back-end Azure database and are accessible only to you through the WEM management console (Manage tab).

Statistics on end-user activity - All statistics you monitor in the WEM management console (Manage tab) are saved and stored in the back-end Azure database and are accessible only to you through the WEM management console.

Data retention

The customer data associated with the WEM service are retained in an identifiable form during the entire service period.

Customer data management