Customer data management

This article describes the customer data associated with Workspace Environment Management (WEM) service. It provides information concerning the collection, storage, and retention of customer data involved.

Overview

WEM service uses intelligent resource management and Profile Management technologies to deliver the best possible performance, desktop logon, and application response times for Citrix Virtual Apps and Desktops deployments. It is a software-only, driver-free solution.

Data location

The following data sources are aggregated in a Microsoft Azure Cloud environment located in the United States (US) or the European Union (EU), depending on the WEM service UI URL.

  • For organizations that onboard to WEM service before the enablement of EU-based instances, their storage locations reside in the US.
  • For organizations that onboard to WEM service after the enablement of EU-based instances, their storage locations can be different, depending on the home region that the administrators select when onboarding their organizations to Citrix Cloud.
    • If the home region is EU, their storage locations reside in the EU.
    • If the home region is not EU, their storage locations reside in the US.

Data collection

WEM service involves three types of customer data:

  • Logs collected from the WEM management console and from the WEM infrastructure services

  • WEM service agent actions and policies defined by the administrator

  • Statistics associated with end-user activity reported by WEM service agent

Data control and storage

Log files. You can use the WEM management console (Manage tab) to control the log settings associated with WEM service at any time. You can also enable or disable the log function. The “Citrix WEM Database Management Utility Debug Log.log” log file is located in the WEM infrastructure service installation directory.

WEM service agent actions and policies. All the actions and policies you set up are saved and stored in the back-end Azure database and are accessible only to you through the WEM management console (Manage tab).

Statistics on end-user activity. All statistics you monitor in the WEM management console (Manage tab) are saved and stored in the back-end Azure database and are accessible only to you through the WEM management console.

Data retention

The customer data associated with WEM service is retained in an identifiable form during the entire service period. Retention periods differ for different types of data:

  • Log files are retained for 90 days by default and deleted thereafter. Retaining those log files for a custom time period is not supported.

  • WEM service agent actions and policies are kept long term.

  • Statistics on end-user activity are retained for 30 days by default and deleted thereafter. Retaining those statistics for a custom time period is not supported.

Customer data management