Collect client logs

Last published : Nov 05, 2026
The following sections provide more information about collecting client logs.
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Triage and troubleshoot

Chrome Enterprise Premium logs

If you experience issues on the client side with Chrome Enterprise Premium, collect the extension logs for both Secure Enterprise Browser and Citrix SecurAccess™.

Steps to capture logs for the Secure Enterprise Browser extension

  1. Open the Chrome browser.
  2. Switch to your managed Chrome profile.
  3. Click the Extensions icon and select Manage extensions.
    Manage extensions
  4. Under Secure Enterprise Browser, click Details.
Details
  1. Select Extension options.
Extension options
  1. Click DOWNLOAD LOG.
Download logs
  1. Save the downloaded log files to your computer.

Steps to capture logs for Citrix SecurAccess Extension

  1. Open the Chrome browser.
  2. Switch to your managed Chrome profile.
  3. Click the Citrix SecurAccess extension icon next to the address bar.
  4. Select Export Logs.
Export logs
  1. Save the exported log files to your computer.