Get started with Citrix Secure Workspace Access

This document walks you through how to get started with onboarding and setting up the SaaS apps delivery for the first time. This document is intended for application administrators.

System requirements

Operating systems support: Citrix Workspace app is supported on Windows 7, 8, 10, and Mac 10.11 and above.

Browser support: Access workspaces using Internet Explorer 11, or the latest versions of Edge, Chrome, Firefox, or Safari.

Citrix Workspace support: Access workspaces using Citrix Workspace for any of the desktop platforms (Windows, Mac).

How it works

Citrix Secure Workspace Access helps IT and security admins to govern authorized end-user access to sanctioned SaaS and enterprise hosted web apps. User identities and attributes are used to determine access privileges and access control policies determine the privileges that are required to perform operations. Once a user is authenticated, access control then authorizes the appropriate level of access and allowed actions associated with that user’s credentials

Citrix Secure Workspace Access combines elements of several Citrix Cloud services to deliver an integrated experience for end users and administrators.

Functionality Service/Component providing the functionality
Consistent user interface to access apps Workspace Experience/Workspace App
SSO to SaaS and Web apps Citrix Gateway Service Standard
Web filtering and categorization Web filtering service
Enhanced security policies for SaaS Cloud app control
Secure browsing Secure Browser service
Visibility into website access and risky behavior Citrix Analytics

Get started with Citrix Secure Workspace Access service

  1. Sign up for Citrix Cloud.
  2. Request for the Secure Workspace Access service entitlement.
  3. Post entitlement, Secure Workspace Access service is provisioned under My Services.
  4. Access the Secure Workspace Access service UI.

Step 1: Sign Up for Citrix Cloud

To start using Secure Workspace Access service, you must first create a Citrix Cloud account or join an existing one that is created by someone else in your company. For detailed processes and instructions on how to proceed, see Signing Up for Citrix Cloud.

Step 2: Request for the Secure Workspace Access service entitlement

To request for the Secure Workspace Access service entitlement, on the Citrix Cloud screen, under the Available Services section, click the Request Trial tab present in the Secure Workspace Access service tile.

Important:

The Citrix Gateway service tile and the Secure Workspace Access service tile are merged into the Secure Workspace Access service tile and the landing page is modified for Secure Workspace Access service. Therefore you do not see the Virtual Apps and Desktops and the Add a Web/SaaS app shortcuts. However, the Citrix Virtual Apps and Desktops customers can enable Citrix Gateway service from Workspace configuration > Access > External Connectivity. There is no change in the functionality otherwise.

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Step 3: Post entitlement, Secure Workspace Access service is provisioned under My Services

After you receive the Secure Workspace Access service entitlement, the Secure Workspace Access service tile moves to My Services section.

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Step 4: Access the Secure Workspace Access service UI

Click the Manage tab present on the tile to access the Secure Workspace Access service UI. After you click the Manage tab, an Overview screen explaining the available services appears.

Note:

  • For your end users to use the workspace and access the apps, they must download and use the Citrix Workspace app or use the workspace URL. You must have a few SaaS apps published to your workspace to test the Citrix Secure Workspace Access solution. The Workspace app can be downloaded from https://www.citrix.com/downloads. In Find Downloads list, select Citrix Workspace app.

  • If you have an outbound firewall configured, ensure that access to the following domains is allowed.

    • *.cloud.com
    • *.nssvc.net
    • *.netscalergateway.net

    More details are available at Cloud Connector Proxy and Firewall Configuration and Internet Connectivity Requirements.

  • You can add only one Workspace account.

Get started with Citrix Secure Workspace Access