Loss tolerant mode for audio

Starting with the 2411 version, loss tolerant mode supports audio.

This feature enhances the user experience for real-time streaming and improves audio quality over EDT when users are connecting through a network with latency and packet loss.

For more information about the loss tolerant mode and EDT, see Additional information in the Citrix Virtual Apps and Desktops documentation.

Loss tolerant mode for audio is enabled by default. If disabled or to re-enable, complete the following steps:

  1. Enable HDX adaptive transport (EDT).
  2. Enable loss tolerant mode for audio.

Client requirements and settings

The following are the minimum Citrix Workspace™ app versions that support loss tolerant mode:

  • Citrix Workspace app for Windows 2309
  • Citrix Workspace app for Linux 2311
  • Citrix Workspace app for Mac 2311

In addition, please note the following:

  • (Optional) For direct connections between Citrix Workspace app and VDA, enabling DTLS on VDAs is required.
  • (Optional) For remote connections, loss tolerant mode must also be supported on the Citrix Gateway Service or NetScaler Gateway.
Loss tolerant mode for audio