Connectivity checks

From the Endpoint Management Troubleshooting and Support page, you can check the Endpoint Management connection to Citrix Gateway and to other servers and locations.

Run Endpoint Management connectivity checks

  1. In the Endpoint Management console, click the wrench icon in the upper-right corner of the console. The Troubleshooting and Support page appears.

  2. Under Diagnostics, click Endpoint Management Connectivity Checks. The Endpoint Management Connectivity Checks page appears. If your Endpoint Management environment contains clustered nodes, all nodes are shown.

    Endpoint Management Connectivity Checks

  3. Select the servers you want to include in the connectivity test and then click Test Connectivity. The test results page appears.

    Endpoint Management Connectivity Checks

  4. Select a server in the test results table to see detailed results for that server.

    Endpoint Management Connectivity Checks

Conducting Citrix Gateway Connectivity Checks

  1. On the Troubleshooting and Support page, under Diagnostics, click Citrix Gateway Connectivity Checks. The Citrix Gateway Connectivity Checks page appears. The table is empty if there is no connection between Endpoint Management and Citrix Gateway.

    Citrix Gateway Connectivity Checks

  2. Click Add. The Add Citrix Gateway Server dialog box appears.

    Citrix Gateway Connectivity Checks

  3. In Citrix Gateway Management IP, type the management IP address for the server running Citrix Gateway that you want to test.

    If you’re conducting a connectivity check for a Citrix Gateway server that has already been added before, the IP address is provided.

  4. Type your administrator credentials for this Citrix Gateway.

    If you’re conducting a connectivity check for a Citrix Gateway server that has already been added before, the user name is provided.

  5. Click Add. The Citrix Gateway is added to the table on the Citrix Gateway Connectivity Checks page.

  6. Select the Citrix Gateway server and then click Test Connectivity. The results appear in a test results table.

    Citrix Gateway Connectivity Checks

  7. Select a server in the test results table to see detailed results for that server.