Connectivity checks

From the Endpoint Management Support page, you can check the Endpoint Management connection to Citrix Gateway and to other servers and locations.

Conducting Endpoint Management Connectivity Checks

  1. In the Endpoint Management console, click the wrench icon in the upper-right corner of the console. The Support page appears.

  2. Under Diagnostics, click Endpoint Management Connectivity Checks. The Endpoint Management Connectivity Checks page appears. If your Endpoint Management environment contains clustered nodes, all nodes are shown.

    Image of Endpoint Management Connectivity Checks

  3. Select the servers you want to include in the connectivity test and then click Test Connectivity. The test results page appears.

    Image of Endpoint Management Connectivity Checks

  4. Select a server in the test results table to see detailed results for that server.

    Image of Endpoint Management Connectivity Checks

Conducting Citrix Gateway Connectivity Checks

  1. On the Support page, under Diagnostics, click NetScaler Gateway Connectivity Checks. The NetScaler Gateway Connectivity Checks page appears. The table is empty if there is no connection between Endpoint Management and Citrix Gateway.

    Image of Citrix Gateway Connectivity Checks

  2. Click Add. The Add NetScaler Gateway Server dialog box appears.

    Image of Citrix Gateway Connectivity Checks

  3. In NetScaler Gateway Management IP, type the management IP address for the server running Citrix Gateway that you want to test.

    If you’re conducting a connectivity check for a Citrix Gateway server that has already been added before, the IP address is provided.

  4. Type your administrator credentials for this Citrix Gateway.

    If you’re conducting a connectivity check for a Citrix Gateway server that has already been added before, the user name is provided.

  5. Click Add. The Citrix Gateway is added to the table on the NetScaler Gateway Connectivity Checks page.

  6. Select the Citrix Gateway server and then click Test Connectivity. The results appear in a test results table.

  7. Select a server in the test results table to see detailed results for that server.