Citrix Endpoint Management

User enrollment options

You can have users enroll their devices in Citrix Endpoint Management in several ways. Before considering the specifics, decide which devices you want to enroll in MDM+MAM, MDM, or MAM. For more information about those management modes, see Management modes.

At the highest level, there are four enrollment options:

  • Enrollment Invitation: Send an enrollment invitation or invitation URL to users. Enrollment invitations and URLs aren’t available for Windows devices.
  • Self-Help Portal: Set up a portal that users can visit to download Citrix Secure Hub, request enrollment, and view device information.
  • Manual Enrollment: Send out an email, handbook, or some other communication letting users know that the system is up and that they can enroll. Users then download Citrix Secure Hub and enroll their devices manually.
  • Enterprise: Another option for device enrollment is through an Apple Deployment Program and Google Android Enterprise. Through each of these programs, you can buy devices that are pre-configured and ready for employees to use. For more information, see Apple Deployment Program articles in Apple Support and Google Android Enterprise documentation on the Android Enterprise website.

Enrollment Invitation

You can email an enrollment invitation to users with iOS, macOS, Android Enterprise, and legacy Android devices. Enrollment invitations aren’t available for Windows devices.

You can also send an installation link through SMTP to users with iOS, macOS, Android Enterprise, Android, or Windows devices. For more information, see Enroll devices.

If you choose to use the enrollment invitation method, you can:

  • Choose Invitation URL, Invitation URL + PIN, or Invitation URL + Password enrollment security modes.
  • Use any combination of the modes.
  • Enable or disable the modes from the Citrix Endpoint Management Settings page.

For information on each enrollment security mode, see Configure enrollment security modes.

Invitations serve many purposes. The most common use of invitations is to notify users that the system is available, and that they can enroll. Invitation URLs are unique. After a user uses an invitation URL, the URL is no longer available. You can use this property to limit the users or devices enrolling to your system.

When configuring an enrollment profile, you can control the number of devices specific users can enroll, based on Active Directory groups. For example, you might allow your Finance division only one device per user.

Be aware of the extra costs and pitfalls of certain enrollment options. To send invitations using SMTP requires extra infrastructure. For more information on this option, see Notifications.

Also, to send invitations by email, male sure that users have a way of accessing email outside of Citrix Secure Hub. You can use one-time password (OTP) enrollment security modes as an alternative to Active Directory passwords for MDM enrollment.

Self-Help Portal

The Self-Help Portal can be accessed at the same URL that admins use to access the Citrix Endpoint Management console. End users see the Self-Help Portal instead of the admin console. Users can download Citrix Secure Hub, request enrollment, and view device information in the Self-Help Portal.

To set up a portal, update these server properties in Settings > Server Properties:

  • shp.console.enable: Set to True to provide access to the Self-Help Portal.
  • Set to True to allow users to enable their devices from the Self-Help Portal.

Manual Enrollment

With manual enrollment, users connect to Citrix Endpoint Management either through AutoDiscovery or by entering the server information. With AutoDiscovery, users log on with only their email address or Active Directory credentials in User Principal Name format. Without AutoDiscovery, they must enter the server address and their Active Directory credentials. For more information about setting up AutoDiscovery, see Setup Citrix Endpoint Management AutoDiscovery service.

You can facilitate manual enrollment in several ways. You can create a guide, distribute it to users, and have them enroll themselves. You can have your IT department manually enroll groups of users in certain time slots. You can use any similar method where users must enter their credentials or server information.

User Onboarding

After you have your environment set up, you need to decide how to get users into your environment. An earlier section in this article discusses the specifics of user enrollment security modes. This section discusses the way that you reach out to users.

Open Enrollment versus Selective Invitation

When onboarding users, you can allow enrollment through two basic methods:

  • Open enrollment. By default, any user with LDAP credentials and the Citrix Endpoint Management environment information can enroll.
  • Limited enrollment. You can limit the number of users by only allowing users with invitations to enroll. You can also limit open enrollment by an Active Directory group.

With the invitation method, you can also limit the number of devices a user can enroll. In most situations, open enrollment is acceptable, but there are a few things to consider:

  • For MAM enrollment, you can easily limit open enrollment through Active Directory group membership.
  • For MDM enrollment, you can limit the number of devices that can enroll based on Active Directory group membership. If you only allow corporate devices in your environment, that limitation typically isn’t an issue. You might want to consider this method, however, in a BYOD workplace if you want to limit the number of devices in your environment.

Selective invitation is typically done less often because it requires a bit more work than open enrollment. For users to enroll their devices in your environment, you must send an invitation unique to each user. For information on how to send an enrollment invitation, see Enrollment invitations.

Send an invitation for each user or group whom you want enrolled in your environment. That process can take a long time depending on the size of your organization. It is possible to use Active Directory groups to create invitations in batches, but you must carry out this approach in waves.

First Contact with Users

After deciding whether to use open enrollment or selective invitation and you set up those environments, inform users about their enrollment options.

If you use the selective invitation method, email messages are a part of the process. You can send emails through the Citrix Endpoint Management console for open enrollment as well. For details, see Enrollment invitations.

In either case, keep in mind that for email, you need an SMTP server. Those servers might be an extra cost to consider when making your decision. Consider how you expect new users to access information. If you want all users to access their email through Citrix Endpoint Management, sending them an invitation email might be problematic.

You can also send communications by another means outside of Citrix Endpoint Management for an open enrollment environment. For that option, be sure to include all the relevant information. Let users know where they can get the Citrix Secure Hub app and what method to use to enroll. If you have discovery turned off, also provide users the Citrix Endpoint Management server address. To learn more about discovery, see Setup Citrix Endpoint Management AutoDiscovery service.

User enrollment options