Citrix Endpoint Management

Support managed configurations feedback (Technical Preview)

August 12, 2024

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Note:

Features in the Technical Preview are available to use in non-production or limited production environments, and to give customers an opportunity to share feedback. Citrix does not accept support cases for features in technical preview but welcomes feedback for improving them. You can provide feedback on this feature by clicking Send us your feedback. Citrix might act on feedback based on its severity, criticality, and importance.

The managed configuration feedback feature allows administrators to obtain feedback on app states from Android devices that are configured with managed configuration policies. This feedback can be used to monitor the effectiveness and status of these policies.

Prerequisites

App Support: The application must support managed configuration policies.
Keyed App States: The app must also support keyed app states. For detailed information on how app feedback operates, see Send app feedback to EMMs.

Procedure to manage and utilize Configuration feedback

Enable the Feature Flag afw.app_managed_configurations.feedback for specified (Citrix Endpoint Management) CEM server.
Verify managed configuration policy.
- Confirm that the Android device is enrolled and that the managed configuration policy has been applied successfully.
- Navigate to Device details and click Assigned Policies. The related comments to the managed configuration policy are displayed.
  - Feedback reported: Indicates that feedback is available for this policy-related app.
  - No feedback reported: Indicates that no feedback has been reported for this policy-related app.
- Navigate to Device details and click Apps. The detailed feedback is displayed under the Managed Configuration Feedback table containing all the apps data.
Note:

In the screenshot above, the red box highlights the Know Service Plugin, while the green box indicates the separated apps.
- For single managed configuration policy, you can check the feedback details for all the assigned devices:
  - Info: All the devices with feedback data reported containing no errors.
  - Error: All the devices with feedback data reported containing errors.
  - Empty: all the devices with no feedback data reported.
- To get the feedback manually, click Manage and select the checkbox to locate the corresponding devices. For example, you can select the corresponding checkboxes and click App Feedback.
- Click Get Feedback to get the managed configuration feedback from the selected devices.
- From Managed Configuration Feedback report, select Analyze and click Reporting to get an overall feedback. You can see the reports for all the devices, manage configuration policies, and the concerned configuration failures.
Two server properties have been introduced to adjust the feedback schedule. Use the cloud admin tools to modify these properties and control when the feedback data is saved to the database.
1. Batch Size to Update Android Enterprise Managed Configuration Feedback database:
  - key: android.managed.configuration.feedback.db.update.batch.size
  - You can define the batch size of reports to be stored to DB, only for the data stored in DB will be able to show in the UI. The default value is 100 and the maximum value is 1000.
2. Android Enterprise Managed Configuration Feedback DB Update Time Interval:
  - key: android.managed.configuration.feedback.db.update.time.interval
  - You can specify how long reports are stored in the database, even if the size doesn’t reach the batch limit. The default value is six hours.

Troubleshooting

By default, feedback reports are retrieved during each device check-in (when Secure Hub connects to the server). However, you can manually fetch the report for specific devices using the App Feedback button.

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Support managed configurations feedback (Technical Preview)

August 12, 2024

Contributed by:

August 12, 2024

Contributed by:

Support managed configurations feedback (Technical Preview)

Prerequisites

Procedure to manage and utilize Configuration feedback

Troubleshooting

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