System requirements and compatibility

Requirements

Hardware requirements

• Minimum 1 GB RAM.

• The following table provides details on the required disk space to install the Citrix Workspace app.

  Installation type	Required disk space
  Fresh installation	572 MB
  Upgrade	350 MB

  Note:

  • The installer does the check on the disk space only after extracting the installation package.
  • When the system is low on disk space during a silent installation, the dialog does not appear but the error message is recorded in the CTXInstall\_TrolleyExpress-\*.log.

Software requirements

• Microsoft Edge WebView2 Runtime version 112 or later
• .NET 4.8
• Latest version of Microsoft Visual C++ Redistributable

Microsoft Edge WebView2 requirements

• Citrix Workspace app is packaged with the Evergreen Bootstrapper version of Microsoft Edge WebView2 Runtime.
• Citrix Workspace app installer can install Microsoft Edge WebView2 Runtime during the Citrix Workspace app installation. However, for this installation, you must be connected to internet. Alternatively, you can install the suitable offline Microsoft Edge WebView2 Runtime Evergreen Standalone Installer package before installing Citrix Workspace app.

• The device must have access to the following URLs:

  • https://*.dl.delivery.mp.microsoft.com to download Microsoft Edge WebView2 Runtime during the Citrix Workspace app installation. For more information, see Allow list for Microsoft Edge endpoints.
  • https://msedge.api.cdp.microsoft.com to check for Microsoft Edge WebView2 Runtime update
• To manage Microsoft Edge WebView2 Runtime auto-update, see Update policies in the Microsoft documentation. For example, auto-update is useful in non-persistent virtual desktops where the desktops are reverted to their original state when a user signs out.

Note:

When you try to install or upgrade Citrix Workspace app with non-administrator privileges and Microsoft Edge WebView2 Runtime isn’t present, the installation stops with the following message:

‘You must be logged on as an administrator to install the following prerequisite packages:

Edge Webview 2 Runtime’

.Net requirements

Citrix Workspace app requires .NET 4.8. It allows you to subscribe to and launch the apps and desktops from the Workspace app user interface or command line.

When you try to install or upgrade to Citrix Workspace app 1904 or later and the requisite .NET Framework version isn’t available on your Windows system, the Citrix Workspace app installer downloads and installs the required .NET Framework version.

Note:

• The installation fails when you try to install or upgrade Citrix Workspace app with non-administrator privileges and .NET Framework 4.8 or greater isn’t present on the system.
• You must be connected to the internet to download and install .NET Framework. If not, the administrator can install these requirements using a deployment method, for example, SCCM.

Microsoft Visual C++ Redistributable requirements

Citrix Workspace app requires the latest version of Microsoft Visual C++ Redistributable.

Note:

Citrix recommends that you use the latest version of Microsoft Visual C++ Redistributable. Otherwise, a restart prompt might appear during an upgrade.

Starting with Version 1904, Microsoft Visual C++ Redistributable installer is packaged with the Citrix Workspace app installer. During Workspace app installation, the installer checks whether the Microsoft Visual C++ Redistributable package is present on the system and installs it if necessary.

Note:

If Microsoft Visual C++ Redistributable package doesn’t exist on your system, Citrix Workspace app installation with non-administrator privileges might fail.

Only an administrator can install the Microsoft Visual C++ Redistributable package.

For troubleshooting issues with the .NET Framework or the Microsoft Visual C++ Redistributable installation, see Citrix Knowledge Center article CTX250044.

Compatibility matrix

Citrix Workspace app is compatible with all the currently supported versions of Citrix Virtual Apps and Desktops, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), and Citrix Gateway as listed in the Citrix Product Lifecycle Matrix.

Note:

• The Citrix Gateway End-Point Analysis Plug-in (EPA) is supported on Citrix Workspace. On the native Citrix Workspace app, it’s supported only when using nFactor authentication. For more information, see Configure pre-auth and post-auth EPA scan as a factor in nFactor authentication in the Citrix ADC documentation.
• Citrix Workspace app installation on Windows is supported only when the customers have mainstream or extended support from Microsoft.
• Citrix Workspace app for Windows is supported only in emulator mode on the Windows ARM64 operating system.
• Once a Windows 10 version reaches End of Service that version is no longer serviced or supported by the Microsoft. Citrix supports running its software only on an operating system that its manufacturer supports. For information about Windows 10 End of Service, see Microsoft’s Windows Lifecycle Fact Sheet.

Citrix Workspace app for Windows is compatible with the following Windows Operating Systems:

*No support for domain pass-through authentication, Desktop Lock, FastConnect API, and configurations that require domain-joined Windows machine.

Windows 10 or 11 Compatibility with Citrix Workspace app for Windows

The following table lists the Windows 10 version number and the corresponding compatible Citrix Workspace app for Windows release/s.

Note:

Windows 10 versions are compatible with mentioned Citrix Workspace app versions only. For example, Windows 10 Version 21H1 isn’t compatible with the version earlier than 2106.

The following table lists the Windows 11 version number and the corresponding compatible Citrix Workspace app for Windows releases.