Supportability Service
Citrix supportability service is launched as a daemon service in VDA.
With this service, anonymous feature usage and diagnostic information is collected and available to assist further troubleshooting and other activities.
| Data Point | Key Name | Description |
|---|---|---|
| Machine GUID | machine_guid | Used as an identifier the data comes from the same machine |
| OS name and version | os_name_version | A string denoting the macOS name and version on this machine |
| Kernel version | kernel_version | A string denoting this machine’s kernel version |
| GPU type | gpu_type | The GPU type on this machine |
| CPU type | cpu_type | The CPU type on this machine |
| CPU cores | cpu_cores | Integer denoting the number of CPU cores on this machine |
| CPU frequency | cpu_frequency | Float denoting the CPU frequency in MHZ |
| Physical memory size | memory_size | Integer denoting the physical memory size in KB |
| VDA version | vda_version | A string denoting the installed version of Mac VDA |
| VDA update or fresh install
|
update_or_fresh_install
|
A string denoting the current VDA package is being fresh installed or updated. Enum values |
|
||
|
||
| VDA update or fresh install
|
update_or_fresh_install
|
A string denoting the current VDA package is being fresh installed or updated. Enum values |
|
||
|
||
| AD solution
|
ad_solution
|
A string denoting this machine’s domain join method |
|
||
|
||
| System locale | system_locale | A string denoting the locale of this machine |
| VDA virtualization type
|
vda_virtualization
|
A string denoting the hypervisor where VDA is created |
|
||
|
||
| Farm Id | farm_id | String denoting the farm id |
| Session key | session_key | Used to identify the data comes from the same session |
| Resource type | resource_type | A text string denoting the resource type of the launched session: desktop |
| Receiver client type
|
receiver_type
|
An integer value to represent the receiver type that is used to launch this session, valid values: {“1”, “82”, “257”, “81”, “257”, “84”, “83”}. The meaning |
| 1 Windows | ||
| 82 Mac | ||
| 257 Chrome | ||
| 81 Linux | ||
| 257 HTML5 | ||
| 84 Android | ||
| 83 iOS | ||
| Receiver client version | receiver_version | A string value to represent the receiver’s version that is used to launch this session |
| User selected Language | ctxism_select | The string value is a composed long string, which includes all the languages the user selected |
| Video codec type | grahpic_video_codec_type | The video codec type being used for Thinwire. Valid values: {“H264”, “H265”, “None”} |
| Logon credential type | credentials_type | An integer value to represent LVDA logon credential type. Valid values: {"PASSWORD"}
|
| MTU | mtu | A string denoting whether MTU is used in this session, valid values: { “Enabled”, “Disabled” } |
| MTU MSS | mtu_mss | An integer value donating the MSS size |
| Keyboard layout Sync mode | VDAKeyboardSync | The keyboard layout synchronization mode: {“Disabled”, “ClientKeyboardLayoutSyncOnce”, “ClientKeyboardLayoutSync”} |
| Active keyboard layout | VDAKeyboardLayout | The input source name that getting active in a session, including the ones that dynamically Synced in |
Supportability Service
In this article
Copied!
Failed!