Known issues in previous releases

Workspace Environment Management service 2107.1.0.1

  • If you use the [ADAttribute:objectSid] dynamic token to extract the objectsid attribute, the WEM agent fails to extract the attribute of the corresponding AD object. [WEM-13746]

Workspace Environment Management service 2106.2.0.1

No new issues have been observed in this release.

Workspace Environment Management service 2105.1.0.1

  • If you assign a printer to a user based on a filter and the assignment satisfies the filter criteria, the WEM agent assigns the printer to the user. However, the agent still assigns the printer to the user the next time the user logs on even when the assignment does not satisfy the filter criteria at that time. [WEM-11680, CVADHELP-16818]

  • When you assign an action to a user or user group through an action group, the action still takes effect even if it is set to Disabled in the administration console. [WEM-12757, CVADHELP-17406]

Workspace Environment Management service 2104.1.0.1

  • If you assign a printer to a user based on a filter and the assignment satisfies the filter criteria, the WEM agent assigns the printer to the user. However, the agent still assigns the printer to the user the next time the user logs on even when the assignment does not satisfy the filter criteria at that time. [WEM-11680, CVADHELP-16818]

  • If you assign a file system operations action and update the action later, the files or folders that were previously copied to the user environment might be deleted. The issue occurs because the WEM agent reverts the assignment made earlier after you update the action. [WEM-11924, CVADHELP-16916]

  • With Agent Type set to CMD on the Advanced Settings > Configuration > Main Configuration tab, the Monitoring > Daily Reports > Daily Login Report tab might fail to display a summary of logon times across all users connected to the current configuration set. [WEM-12226]

Workspace Environment Management service 2103.2.0.1

  • You might experience performance issues such as slow logon or slow session disconnect when launching or disconnecting from published application sessions. The issue occurs with WEM agent 2005 and later. [WEM-11693]

Workspace Environment Management service 2101.2.0.1

  • For logging level changes to take effect immediately, the WEM agent might access certain registry keys very frequently, thus affecting performance. [WEM-11217]

  • With an action group assigned to multiple users or user groups, if you unassign it from a user or user group, the assignment might not work as expected. For example, you assign an action group to two user groups: Group A and Group B. If you unassign the action group from Group A, the action group is unassigned from Group B rather than Group A. [WEM-11459, WEMHELP-75]

Workspace Environment Management service 2101.1.0.1

  • When using the application security feature, you see a green checkmark next to a user or user group in the Assigned column of the Assignments section in the Edit Rule or Add Rule window. The green checkmark icon does not necessarily indicate that the rule is assigned to that user or user group. Only a user or user group with a blue background is the one to which the rule is assigned. [WEM-10047]

  • The privilege elevation feature might fail to work properly. The issue occurs with the following versions of the WEM agent: 2010.2.0.1, 2011.1.0.1, and 2101.1.0.1. The issue occurs because the certificate used to sign the Citrix WEM software has expired. To work around the issue, uninstall the relevant WEM agent, install the latest WEM agent, and then restart the agent host. [WEM-11918]

Workspace Environment Management service 2011.1.0.1

  • When using the application security feature, you see a green checkmark next to a user or user group in the Assigned column of the Assignments section in the Edit Rule or Add Rule window. The green checkmark icon does not necessarily indicate that the rule is assigned to that user or user group. Only a user or user group that has a blue highlight in the background is the one to which the rule is assigned. [WEM-10047]

  • The privilege elevation feature might fail to work properly. The issue occurs with the following versions of the WEM agent: 2010.2.0.1 and 2011.1.0.1. The issue occurs because the certificate used to sign the Citrix WEM software has expired. To work around the issue, uninstall the relevant WEM agent, install the latest WEM agent, and then restart the agent host. [WEM-11918]

Workspace Environment Management service 2010.2.0.1

  • After you upgrade the WEM agent to version 1912, the memory consumption of Citrix WEM Agent Host Service might exceed 2G. If debug mode is enabled, you can see that the following messages appear many times in the Citrix WEM Agent Host Service Debug.log file:

    • Adding history entry to the DB writer queue
    • Initializing process limitation thread for process [WEM-9432, CVADHELP-15147]
  • After you upgrade the WEM agent to version 2005, Citrix WEM Agent Host Service might consume between 10% and 30% of the total CPU resources, affecting the user experience. [WEM-9902, WEMHELP-47]

  • When using the application security feature, you see a green checkmark next to a user or user group in the Assigned column of the Assignments section in the Edit Rule or Add Rule window. The green checkmark icon does not necessarily indicate that the rule is assigned to that user or user group. Only a user or user group that has a blue highlight in the background is the one to which the rule is assigned. [WEM-10047]

  • After you select a registry file in the Import from Registry File window, the Manage tab displays a black screen if you press ESC to exit the window and then click Yes. [WEM-10103]

  • The privilege elevation feature might fail to work properly. The issue occurs with the WEM agent version 2010.2.0.1. The issue occurs because the certificate used to sign the Citrix WEM software has expired. To work around the issue, uninstall the relevant WEM agent, install the latest WEM agent, and then restart the agent host. [WEM-11918]

Workspace Environment Management service 2010.1.0.1

  • After you upgrade the WEM agent to version 1912, the memory consumption of Citrix WEM Agent Host Service might exceed 2G. If debug mode is enabled, you can see that the following messages appear many times in the Citrix WEM Agent Host Service Debug.log file:

    • Adding history entry to the DB writer queue
    • Initializing process limitation thread for process [WEM-9432, CVADHELP-15147]
  • After you upgrade the WEM agent to version 2005, Citrix WEM Agent Host Service might consume between 10% and 30% of the total CPU resources, affecting the user experience. [WEM-9902, WEMHELP-47]

  • When using the application security feature, you see a green checkmark next to a user or user group in the Assigned column of the Assignments section in the Edit Rule or Add Rule window. The green checkmark icon does not necessarily indicate that the rule is assigned to that user or user group. Only a user or user group that has a blue highlight in the background is the one to which the rule is assigned. [WEM-10047]

Workspace Environment Management service 2009.1.0.1

  • After you upgrade the WEM agent to version 1912, the memory consumption of Citrix WEM Agent Host Service might exceed 2G. If debug mode is enabled, you can see that the following messages appear many times in the Citrix WEM Agent Host Service Debug.log file:

    • Adding history entry to the DB writer queue
    • Initializing process limitation thread for process [WEM-9432, CVADHELP-15147]
  • After you upgrade the WEM agent to version 2005, Citrix WEM Agent Host Service might consume between 10% and 30% of the total CPU resources, affecting the user experience. [WEM-9902, WEMHELP-47]

  • The WEM administration console might fail to display the changes you made to the working directory for an installed application the next time you edit the application. [WEM-10007, CVADHELP-15695]

  • In non-persistent environments, changes you make through the administration console might fail to take effect on the agent hosts. The issue occurs because the agent cache file in the base image might cause cache synchronization problems. As a workaround, users need to first delete the cache on their agent hosts and then refresh the cache manually to synchronize the cache with the infrastructure services.

    The recommended best practice is to use a persistent location for the agent cache. If the agent cache resides in a non-persistent location, take these steps before sealing the base image:

    1. Stop Citrix WEM Agent Host Service.
    2. Delete these agent local database files: LocalAgentCache.db and LocalAgentDatabase.db. [WEM-10082]
  • The following options are not mutually exclusive. However, the administration console does not allow you to configure them at the same time.

    • Hide Specified Drives from Explorer and Restrict Specified Drives from Explorer (on the Policies and Profiles > Environmental Settings > Windows Explorer tab) [WEM-10172, WEMHELP-52]

Workspace Environment Management service 2008.1.0.1

No new issues have been observed in this release.

Workspace Environment Management service 2007.2.0.1

  • When editing a default packaged rule, you are prompted to provide valid values on the Publisher tab of the Edit Rule window, with the OK button grayed out. However, the OK button remains grayed out even if you provide valid values on the Publisher tab later. [WEM-9498]

Workspace Environment Management service 2007.1.0.1

  • When you finish importing your Group Policy settings into WEM, the following message might appear even if you are the only administrator that is using the administration console:

    • Configuration Change Update: An administrator has made configuration-related changes. Click OK to reflect the changes in the current administration console. [WEM-9234]

Workspace Environment Management service 2006.2.0.1

No new issues have been observed in this release.

Workspace Environment Management service 2006.1.0.1

No new issues have been observed in this release.

Workspace Environment Management service 2005.1.0.1

  • In Transformer (kiosk) mode, and with Enable Window Mode enabled, the WEM agent might exit unexpectedly. [WEM-8119]

Workspace Environment Management service 2004.1.0.1

  • Attempts to start an application from the My Applications icon list in the agent UI might fail. The issue occurs with application shortcuts that are created using StoreFront URLs. [WEM-7578, CVADHELP-14171]

  • Agents might fail to synchronize with the WEM service in Citrix Cloud. The issue occurs when you configure an HTTPS proxy to define how agents communicate with the service. [WEM-7579, CVADHELP-14168]

Workspace Environment Management service 2002.1.0.1

  • On the agent host, attempts to start a published application as an application shortcut might fail. The issue occurs with application shortcuts that are created using StoreFront URLs. [WEM-7348, CVADHELP-14061]

Workspace Environment Management service 2001.1.0.1

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • Registry entries might not take effect if you assign them to a user or user group through an action group. However, they do take effect if you assign them directly. The issue occurs when you assign registry entries to be created in one of the following locations:
    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Policies
    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies [WEM-5253]
  • Workspace agent refreshes might take a long time to complete. The issue occurs when the current user belongs to many user groups and there are action groups or many actions for the agent to process. [WEM-6582]

Workspace Environment Management service 1911.1.0.1

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • Registry entries might not take effect if you assign them to a user or user group through an action group. However, they do take effect if you assign them directly. The issue occurs when you assign registry entries to be created in one of the following locations:

    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Policies
    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies [WEM-5253]

Workspace Environment Management service 1910.1.0.1

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • The Restore wizard might take a long time to load the Active Directory (AD) objects after you select Machines as the type of AD objects you want to restore and click Next. The issue occurs when there are many OUs (for example, 4,000). [WEM-5169]

  • Registry entries might not take effect if you assign them to a user or user group through an action group. However, they do take effect if you assign them directly. The issue occurs when you assign registry entries to be created in one of the following locations:
    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Policies
    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies [WEM-5253]
  • The Use Cache Even When Online option on the Administration Console > Advanced Settings > Configuration > Agent Options tab might not work. [WEM-6118]

Workspace Environment Management service 1908.2.0.1

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • In Transformer (kiosk) mode, and with Log Off Screen Redirection enabled, WEM might fail to redirect the user to the logon page after logging off. [WEM-3133]

  • The Restore wizard might take a long time to load the Active Directory (AD) objects after you select Machines as the type of AD objects you want to restore and click Next. The issue occurs when there are many OUs (for example, 4,000). [WEM-5169]

  • Registry entries might not take effect if you assign them to a user or user group through an action group. However, they do take effect if you assign them directly. The issue occurs when you assign registry entries to be created in one of the following locations:

    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Policies
    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies [WEM-5253]

Workspace Environment Management service 1908.1.0.1

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • On the Active Directory Objects tab of the administration console, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • In Transformer (kiosk) mode, and with Log Off Screen Redirection enabled, WEM might fail to redirect the user to the logon page after logging off. [WEM-3133]

  • The Restore wizard might take a long time to load the Active Directory (AD) objects after you select Machines as the type of AD objects you want to restore and click Next. The issue occurs when there are many OUs (for example, 4,000). [WEM-5169]

  • Registry entries might not take effect if you assign them to a user or user group through an action group. However, they do take effect if you assign them directly. The issue occurs when you assign registry entries to be created in one of the following locations:

    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Policies
    • %ComputerName%\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies [WEM-5253]

Workspace Environment Management service 1907.2.0.1

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • On the Active Directory Objects tab of the administration console, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • In Transformer (kiosk) mode, and with Log Off Screen Redirection enabled, WEM might fail to redirect the user to the logon page after logging off. [WEM-3133]

Workspace Environment Management service 1907.1.0.1

  • Instances of Adobe Reader installed on Windows Server 2012 R2 prevent Workspace Environment Management from associating PDF files with other PDF reader applications. Users are forced to select the PDF reader application each time they open a PDF. [WEM-33]

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • On the Active Directory Objects tab of the administration console, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • In Transformer (kiosk) mode, and with Log Off Screen Redirection enabled, WEM might fail to redirect the user to the logon page after logging off. [WEM-3133]

Workspace Environment Management service 1906

  • Instances of Adobe Reader installed on Windows Server 2012 R2 prevent Workspace Environment Management from associating PDF files with other PDF reader applications. Users are forced to select the PDF reader application each time they open a PDF. [WEM-33]

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • On the Active Directory Objects tab of the administration console, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • In Transformer (kiosk) mode, and with Log Off Screen Redirection enabled, WEM might fail to redirect the user to the logon page after logging off. [WEM-3133]

Workspace Environment Management service 1904

  • Instances of Adobe Reader installed on Windows Server 2012 R2 prevent Workspace Environment Management from associating PDF files with other PDF reader applications. Users are forced to select the PDF reader application each time they open a PDF. [WEM-33]

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • On the Active Directory Objects tab of the administration console, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • In Transformer (kiosk) mode, and with Log Off Screen Redirection enabled, WEM might fail to redirect the user to the logon page after logging off. [WEM-3133]

Workspace Environment Management service 1812.1.0.1

  • Instances of Adobe Reader installed on Windows Server 2012 R2 prevent Workspace Environment Management from associating PDF files with other PDF reader applications. Users are forced to select the PDF reader application each time they open a PDF. [WEM-33]

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • On the Active Directory Objects tab of the administration console, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • In Transformer (kiosk) mode, and with Log Off Screen Redirection enabled, WEM might fail to redirect the user to the logon page after logging off. [WEM-3133]

  • When you click Apply Filter or Refresh Report on the Administration Console > Monitoring > User Trends > Devices Types tab, you might not be able to view the report. Instead, you are returned to the Administration Console > Actions > Applications > Application List tab. [WEM-3254]

  • On Windows 10 version 1809 and Windows Server 2019, Workspace Environment Management fails to pin the applications to the task bar. [WEM-3257]

  • After WEM upgrades to the latest version, if you still use the earlier versions of the agent, the agent fails to work properly in offline mode. This issue occurs because of the scope changes of the agent local cache file in the latest release. As a workaround, delete the old agent local cache file, and then restart the WEM Agent Host Service (Norskale Agent Host service). [WEM-3281]

  • On the Security tab of the administration console, if you create an AppLocker rule for a file with an .exe or a .dll extension using a file hash condition, the rule does not work. This issue occurs because WEM calculates the hash code of that file incorrectly. [WEM-3580]

  • On the Security tab of the administration console, if you create an AppLocker rule for a file using a publisher condition, the rule does not work. This issue occurs because WEM resolves the file name incorrectly. [WEM-3582]

  • If you click Add OU on the administration console, WEM might not display anything on the Organizational Units window. The issue occurs when a forest (current or trusted) contains many OUs. As a workaround, you might need to click Cancel and then click Add OU multiple times. [WEM-3818, UCOHELP-1211]

  • The Application Security feature does not work on Windows servers that use non-English Windows operating systems. This issue occurs because WEM fails to start the Application Identity service in non-English language environments. [WEM-3957, LD1185]

Workspace Environment Management service 1812.0.0.1

  • Instances of Adobe Reader installed on Windows Server 2012 R2 prevent Workspace Environment Management from associating PDF files with other PDF reader applications. Users are forced to select the PDF reader application each time they open a PDF. [WEM-33]

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • On the Active Directory Objects tab of the administration console, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • In Transformer (kiosk) mode, and with Log Off Screen Redirection enabled, WEM might fail to redirect the user to the logon page after logging off. [WEM-3133]

  • When you click Apply Filter or Refresh Report on the Administration Console > Monitoring > User Trends > Devices Types tab, you might not be able to view the report. Instead, you are returned to the Administration Console > Actions > Applications > Application List tab. [WEM-3254]

  • On Windows 10 version 1809 and Windows Server 2019, Workspace Environment Management fails to pin the applications to the task bar. [WEM-3257]

  • After WEM upgrades to the latest version, if you still use the earlier versions of the agent, the agent fails to work properly in offline mode. This issue occurs because of the scope changes of the agent local cache file in the latest release. As a workaround, delete the old agent local cache file, and then restart the WEM Agent Host Service (Norskale Agent Host service). [WEM-3281]

  • On the Security tab of the administration console, if you create an AppLocker rule for a file with an .exe or a .dll extension using a file hash condition, the rule does not work. This issue occurs because WEM calculates the hash code of that file incorrectly. [WEM-3580]

  • On the Security tab of the administration console, if you create an AppLocker rule for a file using a publisher condition, the rule does not work. This issue occurs because WEM resolves the file name incorrectly. [WEM-3582]

  • Attempts to map a network drive to users fail if you select the character # as the drive letter for that network drive in the Assign Filter & Drive Letter window. This issue occurs because WEM currently does not support assigning a random letter to a network drive by using “#.” [WEM-3752, LD1014]

  • Attempts to migrate your WEM database into the WEM service can fail. The issue occurs when the entries in the VUEMTasksHistory table of your on-premises WEM database contain special characters. As a workaround, delete those entries from your on-premises WEM database, and then restart the migration process. [WEM-3817, UCOHELP-1567]

  • If you click Add OU on the administration console, WEM might not display anything on the Organizational Units window. The issue occurs when a forest (current or trusted) contains many OUs. As a workaround, you might need to click Cancel and then click Add OU multiple times. [WEM-3818, UCOHELP-1211]

  • The Application Security feature does not work on Windows servers that use non-English Windows operating systems. This issue occurs because WEM fails to start the Application Identity service in non-English language environments. [WEM-3957, LD1185]

Workspace Environment Management service 1811

Workspace Environment Management service contains the following issues:

  • Instances of Adobe Reader installed on Windows Server 2012 R2 prevent Workspace Environment Management from associating PDF files with other PDF reader applications. Users are forced to select the PDF reader application each time they open a PDF. [WEM-33]

  • If you open the Workspace Environment Management service administration console using Internet Explorer 11 (IE11) or Microsoft Edge, and open the Developer Tools pane (F12), when you close the Developer Tools pane again the administration console does not redraw to full size. If this happens, refresh the browser window to redraw the administration console correctly. [WEM-1377]

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • On the Active Directory Objects tab of the administration console, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

  • After you migrate your on-premises WEM database to the WEM service, you must reinstall the WEM service agent even if the latest version is installed on your machine. This is necessary because the agent cache cannot synchronize with the WEM service database unless you reinstall the WEM service agent. [WEM-2396]

  • Attempts to access the administration console from the Workspace Environment Management service Manage tab fail. As a workaround, refresh your browser window and try again. [WEM-2401]

  • Attempts to run the UpmConfigCheck script on Windows 7 Service Pack 1, Windows 2008 R2 Service Pack 1, or Windows Server 2008 Service Pack 2 fail. To run the script on those operating systems, you must manually install Windows Management Framework 3.0. If the UpmConfigCheck still does not work after you install Windows Management Framework 3.0, restart your WEM agent host service (Norskale Agent Host Service). [WEM-2717]

Workspace Environment Management service 1807

Workspace Environment Management service contains the following issues:

  • On Windows Server 2012 R2, if Adobe Acrobat Reader is installed, it prevents Workspace Environment Management from associating PDF files with other PDF reader applications. Users are forced to select the PDF reader application each time they open a PDF. [WEM-33]

  • On the Security tab, when you clear the option Process DLL Rules, the rule count reported next to the “DLL Rules” collection is set to zero, regardless of the actual number in the WEM database. [WEM-425]

  • If multiple session support is enabled on a Windows server OS machine, application security rules of previously logged on users are replaced by rules of more recently logged on users. For example, if a rule is assigned to user1 but not to user2, when user2 logs on, the rule is deleted from local AppLocker rules. Thus the rule cannot be enforced for user1 as well. [WEM-1070]

  • If you open the Workspace Environment Management service administration console using Internet Explorer 11 (IE11) or Microsoft Edge, and open the Developer Tools pane (F12), when you close the Developer Tools pane again the administration console does not redraw to full size. If this happens, refresh the browser window to redraw the administration console correctly. [WEM-1377]

  • Agent host machine names listed on the Active Directory Objects tab of the WEM service administration console do not update automatically to reflect changes to machine names. To display the new name of a machine in the Machines list, you must manually delete the machine from the Machines list, and then add the machine again. [WEM-1549]

  • The on-premises version of Workspace Environment Management (WEM) allows you to use Active Directory security groups as containers for WEM agents. However, the WEM service does not support using Active Directory security groups as agent containers. The on-premises infrastructure service also supports using direct and indirect OUs as agent containers. However, the WEM service does not support indirect OUs. For example, suppose WEM agent AGENT1 belongs to OU2, and OU2 belongs to OU1 (OU1>OU2>AGENT1). The on-premises infrastructure service recognizes AGENT1 as a member of both OU1 and OU2, but the WEM service only recognizes AGENT1 as a member of OU2. [WEM-1619]

  • In the administration console Active Directory Objects tab, using Add Object and Check Name to search and add objects allows only one object to be added at a time. You must close and then reopen the Select Computers or Groups dialog to add another object. (The on-premises version of Workspace Environment Management allows multiple objects to be identified and added without closing the dialog each time.) [WEM-1620]

Known issues in previous releases

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