Enterprise Mobility Management (EMM) segments into Mobile Device Management (MDM) and Mobile Application Management (MAM). While MDM enables organizations to secure and control mobile devices, MAM facilitates application delivery and management. With the increasing adoption of BYOD, you can typically implement a MAM solution, such as Endpoint Management. Endpoint Management assists with application delivery, software licensing, configuration, and application life cycle management. You can require or allow users to also opt into MDM management.
With Endpoint Management, you secure apps by configuring MAM policies and VPN settings to prevent data leak and other security threats. Endpoint Management provides organizations with the flexibility to enroll devices as MAM-only or MDM+MAM.
In addition to the ability to deliver apps to mobile devices, Endpoint Management offers app containerization through MDX technology. MDX secures apps through encryption that is separate from device level encryption. You can wipe or lock the app. The apps are subject to granular policy-based controls. Independent software vendors (ISVs) can apply these controls using the Mobile Apps SDK.
In a corporate environment, users use various mobile apps to aid in their job role. The apps can include apps from the public app store, in-house developed apps, or native apps. Endpoint Management categorizes these apps as follows:
Public apps: These apps include free or paid apps available in a public app store, such as Apple App Store or Google Play. Vendors outside of the organization often make their apps available in public app stores. This option lets their customers download the apps directly from the Internet. You might use numerous public apps in your organization depending on users’ needs. Examples of such apps include GoToMeeting, Salesforce, and EpicCare apps.
Citrix does not support downloading app binaries directly from public app stores, and then wrapping them with the MDX Toolkit for enterprise distribution. To wrap third-party applications, work with your app vendor to obtain the app binaries. You can then wrap the binaries by using the MDX Toolkit.
- In-house apps: Many organizations have in-house developers who create apps that provide specific functionality and are independently developed and distributed within the organization. In certain cases, some organizations might also have apps that ISVs provide. You can deploy such apps as native apps or you can containerize the apps by using a MAM solution, such as Endpoint Management. For example, a healthcare organization might create an in-house app that allows physicians to view patient information on mobile devices. An organization can then use the MDX Service or MDX Toolkit to wrap the app to secure patient information and enable VPN access to the patient database.
- Web and SaaS apps: These apps include apps accessed from an internal network (web apps) or over a public network (SaaS). Endpoint Management also allows you to create custom web and SaaS apps using a list of app connectors. These app connectors can facilitate single sign-on (SSO) to existing Web apps. For details, see App connector types. For example, you can use Google Apps SAML for SSO based on Security Assertion Markup Language (SAML) to Google Apps.
- Mobile productivity apps: Mobile productivity apps are Citrix-developed apps that are included with the Endpoint Management license. For details, see About mobile productivity apps. Citrix also offers other business-ready apps that ISVs develop by using the Mobile Apps SDK.
- HDX apps: HDX apps are Windows-hosted apps that you publish with StoreFront. If you use Citrix Virtual Apps and Desktops and Citrix Workspace, HDX apps are available to enrolled users.
Depending on the type of mobile apps you plan to deploy and manage with Endpoint Management, the underlying configuration might differ. For example, multiple groups of users with different level of permissions might consume a single app. In that case you can create separate delivery groups to deploy two separate versions of the same app. In addition, you must make sure the user group membership is mutually exclusive to avoid policy mismatches on users’ devices.
You can also manage iOS application licensing by using Apple volume purchase. This option requires you to register for the volume purchase program and configure Endpoint Management volume purchase settings in the Endpoint Management console. That configuration allows you to distribute the apps with the volume purchase licenses. Various use cases makes it important to assess and plan your MAM strategy before implementing the Endpoint Management environment. You can start planning your MAM strategy by defining the following:
- Types of apps: List the different types of apps you plan to support and categorize them, such as public, native, Web, in-house, ISV apps, and so on. Also, categorize the apps for different device platforms, such as iOS and Android. This categorization helps with aligning different Endpoint Management settings that are required for each type of app. For example, certain apps might not qualify for wrapping. Or, a few apps might require use of the Mobile Apps SDK to enable special APIs for interaction with other apps.
- Network requirements: You must configure apps with specific network access requirements with the appropriate settings. For example, certain apps might need access to your internal network through VPN. Some apps might require Internet access to route access via the DMZ. To allow such apps to connect to the required network, you must configure various settings accordingly. Defining per-app network requirements help in finalizing your architectural decisions early on, which streamlines the overall implementation process.
Security requirements: You can define security requirements to apply to either individual apps or all apps.
- Settings, such as the MDX policies, apply to individual apps
- Session and authentication settings apply across all apps
- Some apps might have specific encryption, containerization, wrapping, encryption, authentication, geofencing, passcode, or data sharing requirements
You must outline those requirements in advance to simplify your deployment. For details on security in Endpoint Management, see Security and user experience.
- Deployment requirements: You might want to use a policy-based deployment to allow only compliant users to download the published apps. For example, certain apps can require that device encryption is enabled or the device is managed, or that the device meets a minimum operating system version. You might also want certain apps to be available only to corporate users. Outline such requirements in advance so that you can configure the appropriate deployment rules or actions.
- Licensing requirements: You should record app-related licensing requirements. Your notes will help you to manage license usage effectively and to decide whether to configure specific features in Endpoint Management to facilitate licensing. For example, if you deploy a free or paid iOS app, Apple enforces licensing requirements on the app by making the users sign into their Apple App Store account. You can register for Apple volume purchase to distribute and manage these apps via Endpoint Management. Volume purchase allows users to download the apps without having to sign into their Apple App Store account. Also, tools, such as Samsung SAFE and Samsung Knox, have special licensing requirements to complete before deploying those features.
- Blacklist/whitelist requirements: You might identify apps that you do not want users to install or use. Creating a blacklist defines an out of compliance event. You can then set up policies to trigger when the event occurs. On the other hand, an app might be acceptable for use but could fall under the blacklist for one reason or another. In that case, you can add the app to a whitelist and indicate that the app is acceptable to use but is not required. Also, keep in mind that the apps pre-installed on new devices can include some commonly used apps that are not part of the operating system. Such apps can conflict with your blacklisting strategy.
A healthcare organization plans to deploy Endpoint Management to serve as a MAM solution for their mobile apps. Mobile apps are delivered to corporate and BYOD users. IT decides to deliver and manage the following apps:
Mobile productivity apps: iOS and Android apps provided by Citrix. For details, see Mobile productivity apps.
Citrix Secure Hub: For customers who onboarded before Endpoint Management 10.18.14: You push security settings, configurations, and mobile apps to mobile devices via Secure Hub. Android and iOS devices enroll in Endpoint Management through Secure Hub.
For new customers as of Endpoint Management 10.18.14: Secure Hub supports the use of the Workspace apps store. When opening Secure Hub, users no longer see the Secure Hub store. Now, an Add Apps button takes users to the Workspace apps store.
Following is a video that shows an iOS device performing an enrollment to Citrix Endpoint Management using the Citrix Workspace app.
Citrix Workspace app: The Citrix Workspace app incorporates existing Citrix Receiver technology, Secure Hub, and other Citrix Workspace client technologies. Workspace app provides end users with a unified, contextual experience.
GoToMeeting: An online meeting, desktop sharing, and video conferencing client that lets users meet with other computer users, customers, clients, or colleagues via the Internet in real time.
SalesForce1: Salesforce1 lets users access Salesforce from mobile devices and brings all Chatter, CRM, custom apps, and business processes together in a unified experience for any Salesforce user.
RSA SecurID: Software-based token for two-factor authentication.
EpicCare apps: These apps give healthcare practitioners secure and portable access to patient charts, patient lists, schedules, and messaging.
Haiku: Mobile app for the iPhone and Android phones.
Canto: Mobile app for the iPad
Rover: Mobile apps for iPhone and iPad.
HDX: These apps are delivered via Citrix Virtual Apps in Citrix Workspace.
- Epic Hyperspace: Epic client application for electronic health record management.
- Vocera: HIPAA compliant voice-over IP and messaging mobile app that extends the benefits of Vocera voice technology anytime, anywhere via iPhone and Android smartphones.
- HCMail: App that helps compose encrypted messages, search address books on internal mail servers, and send the encrypted messages to the contacts using an email client.
In-house web apps:
- PatientRounding: Web application used to record patient health information by different departments.
- Outlook Web Access: Allows the access of email via a web browser.
- SharePoint: Used for organization-wide file and data sharing.
The following table lists the basic information required for MAM configuration.
|App Name||App Type||MDX Wrapping||iOS||Android|
|Secure Mail||Mobile productivity app||No||Yes||Yes|
|Secure Web||Mobile productivity app||No||Yes||Yes|
|Secure Notes Note: Secure Notes reached End of Life (EOL) status on December 31, 2018. For details, see EOL and deprecated apps.||Mobile productivity app||No||Yes||Yes|
|Citrix Files||Mobile productivity app||No||Yes||Yes|
|Secure Hub||Public App||N/A||Yes||Yes|
|Citrix Workspace app||Public App||N/A||Yes||Yes|
|RSA SecurID||Public App||N/A||Yes||Yes|
|Epic Haiku||Public App||N/A||Yes||Yes|
|Epic Canto||Public App||N/A||Yes||No|
|Epic Rover||Public App||N/A||Yes||No|
|Epic Hyperspace||HDX App||N/A||Yes||Yes|
|Outlook Web Access||Web App||N/A||Yes||Yes|
The following table lists specific requirements you can consult configuring MAM policies in Endpoint Management.
|App Name||VPN Required||Interaction (with apps outside of container)||Interaction (from apps outside of container)||Device Encryption||Proxy Filtering||Licensing||Geo-fencing||Mobile Apps SDK||Minimum Operating System Version|
|Secure Mail||Y||Selectively Allowed||Allowed||Not required||Required||N/A||Selectively Required||N/A||Enforced|
|Secure Web||Y||Allowed||Allowed||Not required||Required||N/A||Not required||N/A||Enforced|
|Secure Notes. Note: Secure Notes reached End of Life (EOL) status on December 31, 2018. For details, see EOL and deprecated apps.||Y||Allowed||Allowed||Not required||Required||N/A||Not required||N/A||Enforced|
|Citrix Files||Y||Allowed||Allowed||Not required||Required||N/A||Not required||N/A||Enforced|
|Secure Hub||Y||N/A||N/A||N/A||Not required||Volume purchase||Not required||N/A||Not enforced|
|Citrix Workspace app||Y||N/A||N/A||N/A||Not required||Volume purchase||Not required||N/A||Not enforced|
|GoToMeeting||N||N/A||N/A||N/A||Not required||Volume purchase||Not required||N/A||Not enforced|
|SalesForce1||N||N/A||N/A||N/A||Not required||Volume purchase||Not required||N/A||Not enforced|
|RSA SecurID||N||N/A||N/A||N/A||Not required||Volume purchase||Not required||N/A||Not enforced|
|Epic Haiku||Y||N/A||N/A||N/A||Not required||Volume purchase||Not required||N/A||Not enforced|
|Epic Canto||Y||N/A||N/A||N/A||Not required||Volume purchase||Not required||N/A||Not enforced|
|Epic Rover||Y||N/A||N/A||N/A||Not required||Volume purchase||Not required||N/A||Not enforced|
|Epic Hyperspace||Y||N/A||N/A||N/A||Not required||N/A||Not required||N/A||Not enforced|
|PatientRound-ing||Y||N/A||N/A||Required||Required||N/A||Not required||N/A||Not enforced|
|Outlook Web Access||Y||N/A||N/A||Not required||Required||N/A||Not required||N/A||Not enforced|
|SharePoint||Y||N/A||N/A||Not required||Required||N/A||Not required||N/A||Not enforced|