Apps

Enterprise Mobility Management (EMM) segments into Mobile Device Management (MDM) and Mobile Application Management (MAM). While MDM enables organizations to secure and control mobile devices, MAM facilitates application delivery and management. With the increasing adoption of BYOD, you can typically implement a MAM solution, such as Endpoint Management, to assist with application delivery, software licensing, configuration, and application life cycle management.

With Endpoint Management, you can go a step further to secure these apps by configuring specific MAM policies and VPN settings to prevent data leak and other security threats. Endpoint Management provides organizations with the flexibility to deploy their solution as a MAM-only or a MDM-only environment, or to implement Endpoint Management as a unified Endpoint Management Enterprise environment that provides both MDM and MAM functionality within in the same platform.

In addition to the ability to deliver apps to mobile devices, Endpoint Management offers app containerization through MDX technology. MDX secures apps through encryption that is separate from device level encryption; you can wipe or lock the app, and the apps are subject to granular policy-based controls. Independent software vendors (ISVs) can apply these controls using the Mobile Apps SDK.

In a corporate environment, users use a variety of mobile apps to aid in their job role. The apps can include apps from the public app store, in-house developed apps, or native apps as well, in some cases. Endpoint Management categorizes these apps as follows:

  • Public apps: These apps include free or paid apps available in a public app store, such as iTunes or Google Play. Vendors outside of the organization often make their apps available in public app stores. This option lets their customers download the apps directly from the Internet. You may use numerous public apps in your organization depending on users’ needs. Examples of such apps include GoToMeeting, Salesforce, and EpicCare apps.

    Citrix does not support downloading app binaries directly from public app stores, and then wrapping them with the MDX Toolkit for enterprise distribution. If you need to wrap third-party applications, work with your app vendor to obtain the app binaries which you can wrap using the MDX Toolkit.

  • In-house apps: Many organizations have in-house developers who create apps that provide specific functionality and are independently developed and distributed within the organization. In certain cases, some organizations may also have apps that ISVs provide. You can deploy such apps as native apps or you can containerize the apps by using a MAM solution, such as Endpoint Management. For example, a healthcare organization may create an in-house app that allows physicians to view patient information on mobile devices. An organization can then use the MDX Service or MDX Toolkit to wrap the app in order to secure patient information and enable VPN access to the back-end patient database server.
  • Web and SaaS apps: These apps include apps accessed from an internal network (web apps) or over a public network (SaaS). Endpoint Management also allows you to create custom web and SaaS apps using a list of app connectors. These app connectors can facilitate single sign-on (SSO) to existing Web apps. For details, see App connector types. For example, you can use Google Apps SAML for SSO based on Security Assertion Markup Language (SAML) to Google Apps.
  • Mobile productivity apps: These are Citrix-developed apps that are included with the Endpoint Management license. For details, see About mobile productivity apps. Citrix also offers other business-ready apps that ISVs develop by using the Mobile Apps SDK.
  • HDX apps: These are Windows-hosted apps that you publish with StoreFront. If you use Citrix Virtual Apps and Desktops and Citrix workspace, HDX apps are available to enrolled users.

Depending of the type of mobile apps you plan to deploy and manage with Endpoint Management, the underlying configuration and architecture will differ. For example, if multiple groups of users with different level of permissions will consume a single app, you may have to create separate delivery groups to deploy two separate versions of the same app. In addition, you must make sure the user group membership is mutually exclusive to avoid policy mismatches on users’ devices.

You may also want to manage iOS application licensing by using the Apple Volume Purchase Program (VPP). This option will require you to register for the VPP program and configure Endpoint Management VPP settings in the Endpoint Management console to distribute the apps with the VPP licenses. A variety of such use cases makes it important to assess and plan your MAM strategy prior to implementing the Endpoint Management environment. You can start planning your MAM strategy by defining the following:

  • Types of apps: List the different types of apps you plan to support and categorize them, such as public, native, Worx, Web, in-house, ISV apps, and so on. Also, categorize the apps for different device platforms, such as iOS and Android. This categorization will help with aligning different Endpoint Management settings that are required for each type of app. For example, certain apps may not qualify for wrapping, or a few apps may require the use of the Mobile Apps SDK to enable special APIs for interaction with other apps.
  • Network requirements: You need to configure apps with specific network access requirements with the appropriate settings. For example, certain apps may need access to your internal network through VPN; some apps may require Internet access to route access via the DMZ. In order to allow such apps to connect to the required network, you have to configure various settings accordingly. Defining per-app network requirements help in finalizing your architectural decisions early on, which will streamline the overall implementation process.
  • Security requirements: Defining the security requirements that apply to either individual apps or all the apps is critical. Although settings, such as the MDX policies, apply to individual apps, session and authentication settings apply across all apps, and some apps may have specific encryption, containerization, wrapping, encryption, authentication, geo fencing, passcode or data sharing requirements that you will need to outline in advance to simplify your deployment. For details on security in Endpoint Management, see Security and user experience.
  • Deployment requirements: You may want to use a policy-based deployment to allow only compliant users to download the published apps. For example, you may want certain apps to require that device encryption is enabled or the device is managed, or that the device meets a minimum operating system version. You may also want certain apps to be available only to corporate users. You need to outline such requirements in advance so that you can configure the appropriate deployment rules or actions.
  • Licensing requirements: You should record app-related licensing requirements. These notes will help you to manage license usage effectively and to decide if you need to configure specific features in Endpoint Management to facilitate licensing. For example, if you deploy an iOS app, irrespective of whether it is a free or a paid app, Apple enforces licensing requirements on the app by making the users sign into their iTunes account. You can register for Apple VPP to distribute and manage these apps via Endpoint Management. VPP allows users to download the apps without having to sign into their iTunes account. Additionally, tools, such as Samsung SAFE and Samsung KNOX, have special licensing requirements, which you need to complete prior to deploying those features.
  • Blacklist/whitelist requirements: There may be apps that you do not want users to install or use at all. Creating a blacklist will define an out of compliance event. You can then set up policies to trigger in case such a thing happens. On the other hand, an app may be acceptable for use but may fall under the blacklist for one reason or another. If this is the case, you can add the app to a whitelist and indicate that the app is acceptable to use but is not required. Also, keep in mind that the apps pre-installed on new devices can include some commonly used apps that are not part of the operating system. This may conflict with your blacklisting strategy.

Use Case

A healthcare organization plans to deploy Endpoint Management to serve as a MAM solution for their mobile apps. Mobile apps are delivered to corporate and BYOD users. IT decides to deliver and manage the following apps:

Mobile productivity apps: iOS and Android apps provided by Citrix. For details, see Mobile productivity apps.

Citrix Secure Hub: For customers who onboarded prior to Endpoint Management 10.18.14: IT pushes security settings, configurations, and mobile apps to mobile devices via Secure Hub. Android and iOS devices enroll in Endpoint Management through Secure Hub.

For new customers as of Endpoint Management 10.18.14: Secure Hub supports the use of the Workspace apps store. When opening Secure Hub, users no longer see the Secure Hub store. Now, an Add Apps button takes users to the Workspace apps store.

Citrix Workspace app: The Citrix Workspace app incorporates existing Citrix Receiver technology, Secure Hub, and other Citrix Workspace client technologies. Workspace app provides end users with a unified, contextual experience.

GoToMeeting: An online meeting, desktop sharing, and video conferencing client that lets users meet with other computer users, customers, clients, or colleagues via the Internet in real time.

SalesForce1: Salesforce1 lets users access Salesforce from mobile devices and brings all Chatter, CRM, custom apps, and business processes together in a unified experience for any Salesforce user.

RSA SecurID: Software-based token for two-factor authentication.

EpicCare apps: These apps give healthcare practitioners secure and portable access to patient charts, patient lists, schedules, and messaging.

Haiku: Mobile app for the iPhone and Android phones.

Canto: Mobile app for the iPad

Rover: Mobile apps for iPhone and iPad.

HDX: These apps are delivered via Citrix Virtual Apps in Citrix workspace.

  • Epic Hyperspace: Epic client application for electronic health record management.

ISV:

  • Vocera: HIPAA compliant voice-over IP and messaging mobile app that extends the benefits of Vocera voice technology anytime, anywhere via iPhone and Android smartphones.

In-house apps:

  • HCMail: App that helps compose encrypted messages, search address books on internal mail servers, and send the encrypted messages to the contacts using an email client.

In-house web apps:

  • PatientRounding: Web application used to record patient health information by different departments.
  • Outlook Web Access: Allows the access of email via a web browser.
  • SharePoint: Used for organization-wide file and data sharing.

The following table lists the basic information required for MAM configuration.

         
App Name App Type MDX Wrapping iOS Android
Secure Mail Mobile productivity app No Yes Yes
Secure Web Mobile productivity app No Yes Yes
Secure Notes Mobile productivity app No Yes Yes
Citrix Files Mobile productivity app No Yes Yes
Secure Hub Public App N/A Yes Yes
Citrix Workspace app Public App N/A Yes Yes
GoToMeeting Public App N/A Yes Yes
SalesForce1 Public App N/A Yes Yes
RSA SecurID Public App N/A Yes Yes
Epic Haiku Public App N/A Yes Yes
Epic Canto Public App N/A Yes No
Epic Rover Public App N/A Yes No
Epic Hyperspace HDX App N/A Yes Yes
Vocera ISV App Yes Yes Yes
HCMail In-House App Yes Yes Yes
PatientRounding Web App N/A Yes Yes
Outlook Web Access Web App N/A Yes Yes
SharePoint Web App N/A Yes Yes

The following table lists specific requirements you can consult configuring MAM policies in Endpoint Management.

App Name VPN Required Interaction (with apps outside of container) Interaction (from apps outside of container) Device Encryption Proxy Filtering Licensing Geo-fencing Mobile Apps SDK Minimum Operating System Version
Secure Mail Y Selectively Allowed Allowed Not required Required N/A Selectively Required N/A Enforced
Secure Web Y Allowed Allowed Not required Required N/A Not required N/A Enforced
Secure Notes Y Allowed Allowed Not required Required N/A Not required N/A Enforced
Citrix Files Y Allowed Allowed Not required Required N/A Not required N/A Enforced
Secure Hub Y N/A N/A N/A Not required VPP Not required N/A Not enforced
Citrix Workspace app Y N/A N/A N/A Not required VPP Not required N/A Not enforced
GoToMeeting N N/A N/A N/A Not required VPP Not required N/A Not enforced
SalesForce1 N N/A N/A N/A Not required VPP Not required N/A Not enforced
RSA SecurID N N/A N/A N/A Not required VPP Not required N/A Not enforced
Epic Haiku Y N/A N/A N/A Not required VPP Not required N/A Not enforced
Epic Canto Y N/A N/A N/A Not required VPP Not required N/A Not enforced
Epic Rover Y N/A N/A N/A Not required VPP Not required N/A Not enforced
Epic Hyperspace Y N/A N/A N/A Not required N/A Not required N/A Not enforced
Vocera Y Disallowed Disallowed Not required Required N/A Required Required Enforced
HCMail Y Disallowed Disallowed Required Required N/A Required Required Enforced
PatientRound-ing Y N/A N/A Required Required N/A Not required N/A Not enforced
Outlook Web Access Y N/A N/A Not required Required N/A Not required N/A Not enforced
SharePoint Y N/A N/A Not required Required N/A Not required N/A Not enforced

Apps

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