Alexa for Business

The Alexa for Business service of Amazon Web Services (AWS) lets you manage large numbers of Alexa-enabled devices for business uses, such as conference room assistance. Endpoint Management lets you configure and manage these devices in the Endpoint Management console. Endpoint Management doesn’t deploy policies directly to Alexa devices. Instead, Endpoint Management updates AWS services and AWS delivers the configurations to Alexa devices.

For information about using Alexa for Business, see the Alexa for Business Administration Guide.

Authenticate your AWS account to Endpoint Management

  1. To get your AWS account credentials, log in to the AWS console and select My Security Credentials from the user menu. ASW console with My Security Credentials selected

  2. Select Users in the left panel. ASW console with users selected
  3. Search for your user name and then select it. ASW console with user search selected

  4. In the Security Credentials tab, click Create access key to generate your access key ID and secret access key. ASW console with Create access key highlighted

  5. Download the access key ID and secret access key. Save or make a note of them. ASW console access key download

  6. In the Endpoint Management console, click the gear icon to go to Settings.
  7. Under Platforms, select Alexa for Business. Endpoint Management console with Alexa for Business highlighted

  8. Enter your access key ID and secret access key. Click Save. Endpoint Management console entering Alexa for Business keys

Configure Alexa for Business on Endpoint Management

Endpoint Management lets you configure:

  • Room profiles of settings that you apply to rooms containing Alexa devices
  • Rooms that represent the physical rooms that contain the devices
  • Skill groups that you assign to rooms or devices
  • Alexa skills from the Alexa skill store that can be added to skill groups
  • Conferencing features that let you choose a conferencing provider and control how people schedule and join meetings in your rooms

Configure room profiles

A room profile is a set of common configurations that can be applied to a collection of rooms that contain Alexa devices. You can add, edit, and delete room profiles.

  1. In the Endpoint Management console, select Configure > Alexa for Business > Room Profiles. The list of available room profiles appears. Endpoint Management console configuring Alexa for Business room profiles
  2. To add a room profile, click Add. To edit a room profile, select the room profile you want to edit and click Edit.
  3. Enter the room profile settings: Endpoint Management console entering Alexa for Business room profiles settings
    • Profile Name: Type the name of the profile.
    • Address: Type the physical (street) address of the building where the rooms containing Alexa devices are.
    • Time zone: Choose the time zone of the place.
    • Wake word: Choose the wake word that Alexa devices respond to.
    • Temperature units: Select the units in which Alexa devices report the temperature.
    • Distance units: Select the units in which Alexa devices report the distance.
    • Maximum volume: Choose the maximum volume setting for Alexa.
    • Device setup mode: Select whether the Alexa devices can be reconfigured by forcing them to the device setup mode.
    • Outbound calling: Enable or disable the outbound calling capability of Alexa devices.
    • Address book: Set up the address book configuration for Alexa devices.
  4. Click Save.

Configure rooms

The rooms you configure in the Endpoint Management console represent the physical conference rooms, meeting rooms, and other rooms in the building. While configuring a room, you associate an Alexa device for the room and add a skills group to the device. You can add, edit, and delete rooms.

  1. In the Endpoint Management console, select Configure > Alexa for Business > Rooms. The list of available rooms appears. Endpoint Management console configuring Alexa for Business rooms
  2. To add a room, click Add. To edit a room, select the room you want to edit and click Edit.
  3. Enter these room settings: Endpoint Management console entering Alexa for Business room settings
    • Room Name: Type the name of the conference room, meeting room, or other room.
    • Room calendar email: Type the calendar email address of the room.
    • Room Profile: Choose the name of the room profile configuration for the room.
  4. Click Next.
  5. To associate an Alexa device with the room, click Add.
  6. Select a device and click Add. The selected device appears in the Add Echo devices page. Endpoint Management console Alexa for Business adding Echo device
  7. Click Next.
  8. To add skill groups to the Alexa devices in the room, click Add. Endpoint Management console Alexa for Business add skill groups to room
  9. Select the skill groups you want to add to the Alexa devices in the room. Click Add. The selected skill groups appear in the Add skill groups page. Endpoint Management console Alexa for Business add skill groups to room
  10. Click Save.

Configure skill groups

Skill groups are collections of skills that can be applied to a room. You can create a skill group and then assign it to a room. Skills let you use an Alexa device to do things like start and end an online meeting or review a list of agenda items. You can add, edit, and delete skill groups.

  1. In the Endpoint Management console, select Configure > Alexa for Business > Skill Groups. The list of available skill groups appears. Endpoint Management console configuring Alexa for Business skill groups
  2. To add a skill group, click Add. To edit a skill group, select the skill group you want to edit and click Edit.
  3. Enter these skill group settings: Endpoint Management console entering Alexa for Business skill groups settings
    • Name: Type the name of the skill group.
    • Description: Type a brief description of the skill group.
  4. Click Next.
  5. To add skills to the skill group, click Add. Endpoint Management console Alexa for Business adding skills to skill group
  6. Select the skills you want to include in the skill group and click Add. The selected skills appear in the Add skills page. Endpoint Management console Alexa for Business selecting skills for skill group
  7. To add the skill group to Alexa devices in rooms that you specify, click Add. Endpoint Management console Alexa for Business adding skills to skill group
  8. Select the rooms. Endpoint Management console Alexa for Business selecting room for skill group
  9. Click Save.

Make skills available for skill groups

You configure the list of Alexa skills available to be included in skill groups in your Alexa for Business organization. These skills are from the public Alexa skills store or private skills published to your organization.

Add skills to your organization

  1. In the Endpoint Management console, select Configure > Alexa for Business > Skills. The list of enabled skills appears. Endpoint Management console configuring Alexa for Business add skills
  2. To add a skill, click Add.
  3. To see more Alexa skills, select a category and click Show more. Clicking Show more adds up to 10 more skills to the list of skills available to add to your organization. Click Show more again adds more skills. Endpoint Management console configuring Alexa for Business add skills
  4. Select the skills you want to add to your organization.
  5. Click Save.

Remove skills from your organization

  1. In the Endpoint Management console, select Configure > Alexa for Business > Skills. The list of enabled skills appears.
  2. Select the skills you want to remove from your organization.
  3. Click Disable. Endpoint Management console configuring Alexa for Business remove skills

Configure conferencing

Conferencing features let you configure conferencing providers, like Google Hangout or Amazon Chime, that control how people join conferences in rooms that contain Alexa devices. You can add, edit, and delete conferencing providers. You can also set a default conferencing provider.

  1. In the Endpoint Management console, select Configure > Alexa for Business > Conferencing. The list of available room profiles appears. Endpoint Management console configuring Alexa for Business conferencing
  2. To add a conferencing provider, click Add. To edit a conferencing provider, select the room profile you want to edit and click Edit.
  3. Enter the room profile settings: Endpoint Management console entering Alexa for Business conferencing settings
    • Conferencing provider: Select a conferencing provider from the list.
    • Name: Type the name you want to give the conferencing provider.
    • Meeting PIN: Specify whether to require a PIN to join the meeting.
    • PSTN dial-in settings
      • Country code: Type the country code.
      • Phone number: Type the phone number.
      • Meeting ID delay: Specify the number of seconds before the meeting ID is sent.
      • Meeting PIN delay: Specify the number of seconds before the PIN is sent.
    • SIP/H323 dial-in settings The SIP/H323 dial-in settings are used to join meetings using your existing video conferencing equipment.
      • Protocol: Select a protocol.
      • IP address: Type the IP address.
  4. Click Save.

If you configure more than one conferencing provider, set the default provider.

  1. In the Endpoint Management console, select Configure > Alexa for Business > Conferencing. The list of available room profiles appears.
  2. Select the conferencing provider you want to set as the default.
  3. Click Set Default.