Product Documentation

Supported device operating systems

XenMobile supports devices running the following platforms and operating systems for enterprise mobility management, including app and device management. Because of platform restrictions and security features, XenMobile doesn’t support all functionality on all platforms.

The supported device platform information in this article also applies to XenMobile Mail Manager and XenMobile NetScaler Connector.

Note:

Citrix supports, at a minimum, the current and prior version of each major operating system platform. Not all features of the newer version of XenMobile work on older platform releases. This article details what Citrix supports for each operating system. This article also includes device models that Citrix tested. For issues with other device models, contact Citrix support.

Android

Secure Hub 10.8.35 supports Android P (version 9).

Note:

Before upgrading to the Android P platform: Ensure that your server infrastructure is compliant with security certificates that have a matching hostname in the subjectAltName (SAN) extension. To verify a host name, the server must present a certificate with a matching SAN. Certificates that don’t contain a SAN matching the host name are no longer trusted. For details, see the Android Developer site article on Android P behavior changes.

With the release of Android O (version 8):

  • Android 5 becomes the minimum version supported by XenMobile.
  • Support ended for Android 4.4x as of the version 10.6.20 public app store release of XenMobile Apps.

Operating systems supported for all modes: Android 5.x, 6.x, 7.x, 8.x

Operating systems supported for MDM-only mode: Android 4.4, 5.x, 6.x, 7.x, 8.x

XenMobile Apps and MDX-wrapped apps are available on Android devices with ARM-based processors. They are not supported on Intel x86 or x64-based Android devices.

Android devices and operating systems tested specifically on XenMobile in MDM+MAM (enterprise) mode

  • Google Nexus 9 Tablet (operating system 7.0)
  • Google Nexus 5 (operating system 6.0.1)
  • Google Nexus 5X (operating system 7.1.1 and 8.0)
  • Google Nexus 9 Tab (operating system 5.0.1)
  • Google Nexus 9 Tab (operating system 5.1.1)
  • Google Nexus 6P (operating system 7.1.1 and 8.0)
  • Google Nexus 6 (operating systems 6.0.1 and 7.0)
  • Google Nexus 5 (operating system 8.0)
  • Google Pixel (operating system 7.0 and 8.0)
  • Google Pixel C (operating system 8.0)
  • Google Pixel XL (operating system 8.0)
  • Google Pixel 2 (operating system 8.0)
  • Google Pixel 2 XL (operating system 8.0)
  • Galaxy S9 and S9+ (operating system 8.0)
  • Galaxy S8 (operating system 7.1.1, 8.0.0)
  • Galaxy S7 (operating system 7.0)
  • Galaxy S6 (operating system 6.0.1, 5.0)
  • Galaxy Tab A (operating system 6.0)
  • Galaxy Note3 model SM-N900 (operating system 5.0)
  • Galaxy S6 Edge, SM-G925F (operating system 6.0.1)
  • Galaxy S5 SM-G900F (operating system 6.0.1)
  • Galaxy S5 SM-G900H (operating system 6.0.1)
  • Huawei P10 Lite
  • Huawei P10
  • Huawei P8 Lite 2017
  • Moto Turbo (operating system 6.0.1)
  • OnePlus (operating systems 6, 7, and 8)
  • Sony Xperia, Model: SGP311 (operating system 5.0.1)
  • Zebra (all models and operating systems)

Android devices and operating systems tested specifically on XenMobile in MDM-only mode

  • Google Nexus 7 tablet (operating system 4.4.4)
  • Google Nexus 9 tablet (operating system 7.0)
  • Google Nexus 5 (operating system 6.0.1)
  • Google Nexus 5X (operating system 7.1.1 and 8.0)
  • Google Pixel (operating system 7.0 and 8.0)
  • Google Pixel C (operating system 8.0)
  • Google Pixel XL (operating system 8.0)
  • Google Pixel 2 (operating system 8.0)
  • Galaxy S9 and S9+ (operating system 8.0)
  • Galaxy S7 (operating system 7.0)
  • Galaxy S8 (operating system 7.1.1, 8.0.0)
  • Galaxy S6 (operating system 6.0.1, 5.0)
  • Galaxy Tab A (operating system 6.0)
  • Galaxy Note3 model SM-N900 (operating system 5.0)
  • Galaxy S6 Edge, SM-G925F (operating system 6.0.1)
  • Galaxy S5 SM-G900F (operating system 6.0.1)
  • Galaxy S5 SM-G900H (operating system 6.0.1)
  • Huawei Nexus 6 (operating systems 6.0.1 and 7.0)
  • Huawei P10 Lite
  • Huawei P10
  • Huawei P8 Lite 2017
  • Nexus 9 Tab (operating system 5.0.1)
  • Nexus 9 Tab (operating system 5.1.1)
  • Nexus 7 (operating system 4.4)
  • Nexus 5 (operating system 8.0)
  • OnePlus (operating systems 6, 7, and 8)
  • Sony Xperia, Model: SGP311 (operating system 5.0.1)
  • Zebra (all models and operating systems)

In addition, the following device types are tested with Secure Mail.

Device type Operating system
Google Pixel 7.0 and 8.0
Samsung S8 7.0
Samsung S7 7.0
Samsung S6 6.0.1
Samsung S5 5
Samsung Tab A 6.0.1
Google Pixel 2 8.0

Samsung SAFE and KNOX

On compatible Samsung devices, XenMobile supports and extends both Samsung for Enterprise (SAFE) and Samsung KNOX policies. XenMobile requires that you enable the SAFE APIs before you deploy SAFE policies and restrictions. To do that, deploy the built-in Samsung Enterprise License Management (ELM) key to a device. To enable the Samsung KNOX API:

  1. Purchase a Samsung KNOX license by using the Samsung KNOX License Management System (KLMS).

  2. Deploy the Samsung ELM key.

For HTC-specific policies, XenMobile supports HTC API version 0.5.0. For Sony-specific policies, XenMobile supports Sony Enterprise SDK 2.0.

Chrome OS

XenMobile supports:

  • Chromebook

iOS

With the release of iOS 11:

  • XenMobile support for iOS 8 devices ended.
  • XenMobile support for iOS 9 devices running XenMobile Apps ended October 31, 2017.
  • XenMobile support continues for iOS 9 devices in MDM mode.
  • Secure Hub no longer supports SHA-1 certificates on devices running iOS 11. To avoid related issues, users must update to Secure Hub 10.6.10 or later before upgrading their devices to iOS 11. For more information about anticipating this change, see the Knowledge Center article on XenMobile iOS 11 and Android O Support.

XenMobile supports:

  • iOS 11.x
  • iOS 10.x
  • iOS 9.x (MDM only)

Some iOS devices that XenMobile supports:

  • iPhone X
  • iPhone 8, 8 Plus
  • iPhone 7 Plus 10.2.1
  • iPhone 6, 6 Plus, 6S Plus, 6S+, 5s
  • iPhone 5, 5c (iOS 9.x only)
  • iPad 2, 3
  • iPad Air, iPad Air-2, iPad Mini-4, Mini-3, Mini-2
  • iPad Pro

macOS

XenMobile supports:

  • macOS 10.11 El Capitan
  • macOS 10.12 Sierra
  • macOS 10.13 High Sierra

tvOS

XenMobile supports:

  • tvOS 10.2 (minimum version)
    • Requires 4th generation Apple TV devices enrolled using DEP.

Windows Phone and Tablet

XenMobile supports:

  • Windows 10 RS1, RS2, and RS3 Phone and Tablet
    • Not supported when XenMobile is in MAM-only mode.
  • Windows Phone 10
  • Windows Phone 8.1
    • For MDM mode only
  • Windows Mobile/CE
    • Starting the second quarter of 2018, support for Windows Mobile/CE devices is no longer available to new customers.
    • Not supported if XenMobile is in MAM-only mode.

Workspace hub

XenMobile supports:

  • Citrix Ready workspace hub, built on the Raspberry Pi 3 platform

    For more information about Workspace hub requirements, see Citrix Ready workspace hub.

Symbian

Starting the second quarter of 2018, support for Symbian devices is no longer available to new customers. The following list includes some of the Symbian devices that XenMobile supports for customers who previously configured these devices.

  • Symbian 3
  • Symbian S60 5th Edition
  • Symbian S60 3rd Edition, Feature Pack 2
  • Symbian S60 3rd Edition, Feature Pack 1
  • Symbian S60 3rd Edition
  • Symbian S60 2nd Edition, Feature Pack 3
  • Symbian S60 2nd Edition, Feature Pack 2

BlackBerry

Management of BlackBerry devices is provided through XenMobile Mail Manager. For details, see XenMobile Mail Manager.

Supported device operating systems