Citrix Endpoint Management

Endpoint Management Analyzer


Thank you for using the Endpoint Management Analyzer Tool. We appreciate it. Owing to our frequent and stable release cadence, this tool is no longer required. Citrix has decided to discontinue this service from March 31, 2023. We recommend that you use the connectivity checks available within the Citrix Endpoint Management console or Citrix NetScaler Gateway. For more information, see Connectivity checks.

Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.

Configure the tool to point to your Endpoint Management server and provide information, such as server deployment type, mobile platform, authentication type, and user credentials. The tool then connects to the server and scans your environment for configuration issues. If Endpoint Management Analyzer discovers issues, the tool provides recommendations to correct the issues.

Key features

  • Secure, cloud-based micro-service to troubleshoot issues related to Endpoint Management.
  • Recommendations to resolve Endpoint Management configuration issues.
  • Reduced support calls and accelerated troubleshooting of Endpoint Management environments.
  • Zero-day support for Endpoint Management releases.
  • Health check scheduling on a daily or weekly cadence.
  • Secure Mail AutoDiscovery service checks.


Product Supported Version
Client Enrollment Simulation iOS and Android

Accessing Endpoint Management Analyzer

Use one of the following methods to access Endpoint Management Analyzer:

  • In the Endpoint Management console, click the wrench icon in the upper-right corner to open the Troubleshooting and Support page.
  • Use your My Citrix credentials to access the tool from On the Endpoint Management Analyzer Checks page, click Endpoint Management Environment.

    Endpoint Management Analyzer check tool

Endpoint Management Analyzer contains the following options:

  • Environment Check: This option guides you in setting up tests to check your setup. The option provides recommendations and solutions on device, user enrollment, and authentication issues.
  • Server Connectivity: This option instructs you to test the connectivity of your servers.
  • Citrix Insight Services: This option opens Citrix Insight Services to find issues that the environment check might not detect. You can also use this option to check your Citrix ADC configurations for Endpoint Management deployment readiness.
  • Contact Citrix support: If you are still having issues, you can create a Citrix support case.

The following sections describe each option in more detail.

Performing an environment check

  1. Log on to Endpoint Management Analyzer and then click Endpoint Management Environment.

  2. Click Add Test Environment.

  3. In the new Add Test Environment dialog box, do the following:

    Endpoint Management Analyzer configuration and checks

    1. Provide a unique name for the test that will help identify the test in the future.

    2. In FQDN, UPN login, Email or URL Invitation URL, enter the information that is used to access the server.

    3. In Instance Name, if you use a custom instance, provide that value.

    4. In Choose Platform, select either iOS or Android as the platform for testing.

    5. Expand Advanced Deployment Options and then in the Deployment Mode list, select your deployment mode. The options are:

    • Enterprise (MDM + MAM)
    • App Management (MAM)
  4. Click Continue.

  5. On the Test Options tab, choose one or more of the following tests and then click Continue.

    The Test Options tab

    • Secure Web Connectivity: Provide an intranet URL. The tool tests for the reachability of the URL. This test detects if there are any connectivity issues that may potentially occur in Secure Web while trying to reach intranet URLs.

    • Secure Mail ADS: Provide a user email ID. Endpoint Management Analyzer uses this ID to test AutoDiscovery of the Exchange Server in your environment.

    • ShareFile SSO: Endpoint Management Analyzer tests if the ShareFile DNS resolution happens successfully. The tool also checks if ShareFile single sign-on (SSO) is compatible with the provided user credentials.

  6. On the User Credentials tab, depending on your server setup, different Secure Hub user credentials fields appear, such as Username, Username and Password, or Username, Password, and Enrollment PIN.

  7. Click Save & Run to start the tests.

    A progress notification appears. You can leave the progress dialog box open or close the dialog box and the tests continue to run.

    Tests that pass appear in green. Tests that fail appear as red.

    Test with issues

  8. Click the View Report icon to see test results.

    • To rerun the same test, click Run Again.
    • To download the report, click Download Report.
    • To select another Endpoint Management Analyzer option, click Go To Endpoint Management Analyzer Checks.
    • To return to the list of tests on the Environment Lists page, in the upper-left of the page, click Environment Check.
  9. On the Environment List page, you can copy and edit tests. To do so, select a test, click More and then select Duplicate and Edit.

    A copy of the selected test is created and the Add Test Environment dialog box opens, allowing you to modify the new test.

Adding a schedule to environment checks

You can configure tests to run on an automatic schedule with results sent to a list of users you configure.

  1. To add a schedule, do one of the following:

    1. On the Environment List page, select the environment for which you want to set up a schedule and then click Add Schedule.
    2. In a test result, click Add Schedule.

    Report with add schedule link

  2. The Add Schedule window displays a message warning you that Endpoint Management Analyzer saves credentials for running tests on a schedule. Citrix recommends that you use an account with limited access for running scheduled tests. Click I Agree to continue.

  3. Enter a Username and Password for running the test.

  4. Configure a schedule for the test to run.

    1. Select Daily or Weekly.

    2. Select a time of day for the test to run and a time zone.

    3. Use the date picker to select a date for the scheduled test to stop running or leave it blank for the test to run indefinitely.

    4. Enter a list of email addresses to receive reports, separated by commas.

    5. Click Save.

  5. A clock symbol to the left of your test indicates that a schedule is configured. If you select your test, click Edit Schedule to change when the test runs.

    Edit schedule screen

    • You can change when the test runs.
    • You can disable the test, by clicking the switch at the top from On to Off.

Known issues

The following issues are known in the Endpoint Management Analyzer:

  • When performing the Secure Web Connectivity checks, typing multiple URLs in the text box is not supported.
  • The shared devices authentication feature of Secure Hub is not supported.
  • Secure Web tests only check the connectivity to the URLs entered and not the authentication to the corresponding sites.
Endpoint Management Analyzer