Known issues

The Citrix Virtual Apps and Desktops service has the following known issues:

  • The drop-down arrow icon for the Average IOPS, Session Control, and Power Control buttons might not appear on the User Details and the Machine Details pages. However, the functionality works as expected. To view all the items on the menu, click anywhere on the button. [DIR-11875]

  • If you use Azure AD Domain Services: Workspace (or StoreFront) logon UPNs must contain the domain name that was specified when enabling Azure AD Domain Services. Logons cannot use UPNs for a custom domain you create, even if that custom domain is designated as primary.

  • When deploying to Azure and creating an MCS catalog version 7.9 or later with write-back cache enabled and the VDA installed on the master image is 1811 or earlier, an error occurs. Also, you cannot create anything related to Personal vDisk for Microsoft Azure. As a workaround, select a different catalog version to deploy to Azure, or disable write-back cache. To disable write-back cache when you create a catalog, clear the Memory allocated to cache and Disk cache size check boxes on the Machines page.

  • The Console link on Monitor > Machine Details does not launch the Machine Console in the Microsoft Edge 44 and Firefox 68 ESR browsers. [DIR-8160]

  • Changing the name of an AWS Virtual Private Cloud (VPC) in the AWS console breaks the existing hosting unit in Citrix Cloud. When the hosting unit is broken, you cannot create new catalogs or add machines to existing catalogs. [PMCS-7701]

  • When you try to use the ‘Restart’ option in Workspace App web or desktop, the ‘Restarting’ dialogue never closes and never reports success. The hypervisor will show the machine has shut down but has not started. As a workaround, after some time the user can close the ‘Restarting’ dialogue and launch the desktop and the desktop will start. [BRK-5564]

  • When you deploy machines in an MCS catalog, the provisioning task can fail and the following error message appears: “Terminating Error: Desktop Studio closed.” The error details might show that no AD accounts were created. The catalog might complete successfully at a later time without intervention. The issue is seen in large, complex deployments. [PMCS-8869]

  • In Citrix Studio, you might encounter the following language bar issues:

    • If the language of Citrix Cloud or the display language of your browser is set to German, Spanish, or French, the language bar might not appear. The issue occurs if the topmost language of your browser does not match the language of Citrix Cloud or the display language of your browser. To work around the issue, move the display language of your browser to the top. Log out and log back on. For Google Chrome users, to set the language as the topmost language, navigate to Settings > Advanced > Languages, click the vertical ellipsis next to the applicable language, and then select Move to the top.

    • If the language of Citrix Cloud or the display language of your browser is set to German, Spanish, or French:
      • The language bar might not work as expected. For example, if you press Alt + numbers on the numeric keypad, the target symbol appears twice. For example, if you press Alt + 65, two A characters appear.
      • And if you select that language option in the language bar after you log on to Citrix Studio and then attempt to type in an input box, the language option in the language bar might switch to the default. To work around the issue, switch the language option back.
    • If the language of Citrix Cloud is set to English (US) or the display language of your browser is set to English, the language bar might still appear. The issue occurs when the topmost language of your browser is not English. To work around the issue, move the display language of your browser to the top. Log out and log back on.

    • If you click the minus sign (-) to minimize the language bar, you can no longer get the language bar back. To work around the issue, log out and log back on.

    • If you change the language of Citrix Cloud to a language that is not on the language bar list, the language appears on the language bar list. If you select that language in the language bar, the keyboard might not work as expected. To work around the issue, select a language from the language bar that matches the topmost language of your browser.

    • If the language of Citrix Cloud is set to Japanese, you might not be able to type some characters. To work around the issue, set the display language of your browser to English (US), change the local keyboard layout to English (US), log out of Citrix Studio, and log back on. [STUD-8819]

For issues related to current VDAs, see Known issues.

Known issues