Scout Enterprise Management Suite

Diagnostics scope and content

March 6, 2025

Contributed by:

C M

The amount of diagnostic files requested from a device is defined by two factors:

Selected templates in the Diagnostic files dialog In addition to the #System template, further individual templates might be active.
Configured log level Diagnostics tab Only the enhanced log level allows to execute all script on the device and retrieve all files defined in the #System template.

System template

To perform device diagnostics, a predefined template called #System is provided. This template includes a file list with relevant configuration and log files plus a script code to be run on the device. Neither of them can be edited. You cannot deactivate the system template.

The system template contains the following files:

Log files for eLux and components
eLux configuration files, including terminal.ini, user.ini, sessions.ini
Configuration files of standard components and standard applications

The defined script contains different system commands that request software and hardware information from the device. Included are for example runtime information, installed packages, active codecs, the update partition, PCI and USB devices. Via fwupdmgr, firmware information about installed components such as the UEFI system or the flash memory is also retrieved.

The output of the system commands is stored in the mytrace.log file, which is transmitted along with the other files in a .zip archive.

Note:

Authorized administrators may define additional custom templates.

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Diagnostics scope and content

March 6, 2025

Contributed by:

C M

March 6, 2025

Contributed by:

C M

Diagnostics scope and content

System template

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